RealRelax Smart User Reviews

Top reviews

Trash

Doesn’t work, none of the controls work after pairing. Junk

Response from developer

Dear User, We sincerely apologize for the inconvenience caused by the recent server attack, which impacted your experience. We deeply regret any frustration this may have caused. We've taken swift action to address the issue and have improved the app's stability and performance in the new version. We kindly ask for your consideration in adjusting the star rating for your review. Your feedback is invaluable and helps us enhance our service. Should you decide to give us another chance, you can experience the improvements firsthand in the latest version. Feel free to reach out if you need any assistance. Thank you for your understanding. Best regards, RealRelax Smart

Won’t register.

It won’t even register to get you into the app. Says “internet error”. Don’t bother installing this app. Worthless.

Response from developer

Dear User, We sincerely apologize for the inconvenience caused by the recent server attack, which impacted your experience. We deeply regret any frustration this may have caused. We've taken swift action to address the issue and have improved the app's stability and performance in the new version. We kindly ask for your consideration in adjusting the star rating for your review. Your feedback is invaluable and helps us enhance our service. Should you decide to give us another chance, you can experience the improvements firsthand in the latest version. Feel free to reach out if you need any assistance. Thank you for your understanding. Best regards, RealRelax Smart

Doesn’t work

Couldn’t even get registered or report the issue with the developer. It just kept saying there was an internet error.

Response from developer

Dear User, We sincerely apologize for the inconvenience caused by the recent server attack, which impacted your experience. We deeply regret any frustration this may have caused. We've taken swift action to address the issue and have improved the app's stability and performance in the new version. We kindly ask for your consideration in adjusting the star rating for your review. Your feedback is invaluable and helps us enhance our service. Should you decide to give us another chance, you can experience the improvements firsthand in the latest version. Feel free to reach out if you need any assistance. Thank you for your understanding. Best regards, RealRelax Smart

Internal error

What kind of solution or service os this where one can’t even create use first vital function which is to create user account . Code send feature is resulting in a blue screen of internal error . Fix it!

Response from developer

Dear User, We sincerely apologize for the inconvenience caused by the recent server attack, which impacted your experience. We deeply regret any frustration this may have caused. We've taken swift action to address the issue and have improved the app's stability and performance in the new version. We kindly ask for your consideration in adjusting the star rating for your review. Your feedback is invaluable and helps us enhance our service. Should you decide to give us another chance, you can experience the improvements firsthand in the latest version. Feel free to reach out if you need any assistance. Thank you for your understanding. Best regards, RealRelax Smart

App does not work!

I was excited to buy this chair because I can control it on the app, but app does not work. It says “internet error”.

Response from developer

Dear User, We sincerely apologize for the inconvenience caused by the recent server attack, which impacted your experience. We deeply regret any frustration this may have caused. We've taken swift action to address the issue and have improved the app's stability and performance in the new version. We kindly ask for your consideration in adjusting the star rating for your review. Your feedback is invaluable and helps us enhance our service. Should you decide to give us another chance, you can experience the improvements firsthand in the latest version. Feel free to reach out if you need any assistance. Thank you for your understanding. Best regards, RealRelax Smart

Don’t work

Can’t register to log in don’t work
Please fix problem

Response from developer

Dear User, We sincerely apologize for the inconvenience caused by the recent server attack, which impacted your experience. We deeply regret any frustration this may have caused. We've taken swift action to address the issue and have improved the app's stability and performance in the new version. We kindly ask for your consideration in adjusting the star rating for your review. Your feedback is invaluable and helps us enhance our service. Should you decide to give us another chance, you can experience the improvements firsthand in the latest version. Feel free to reach out if you need any assistance. Thank you for your understanding. Best regards, RealRelax Smart

Cannot create an account.

Same as others, I am never emailed a code and clicking send code just gives “Internet Error”.

Has the app worked for _anybody_? If it’s worked for you please leave a quick
Review and note that so we know it can work.

Response from developer

Dear User, We sincerely apologize for the inconvenience caused by the recent server attack, which impacted your experience. We deeply regret any frustration this may have caused. We've taken swift action to address the issue and have improved the app's stability and performance in the new version. We kindly ask for your consideration in adjusting the star rating for your review. Your feedback is invaluable and helps us enhance our service. Should you decide to give us another chance, you can experience the improvements firsthand in the latest version. Feel free to reach out if you need any assistance. Thank you for your understanding. Best regards, RealRelax Smart

Can get passed wifi selection

Says wifi times out and thats it . Horrible app!

Response from developer

Dear User, We sincerely apologize for the inconvenience caused by the recent server attack, which impacted your experience. We deeply regret any frustration this may have caused. We've taken swift action to address the issue and have improved the app's stability and performance in the new version. We kindly ask for your consideration in adjusting the star rating for your review. Your feedback is invaluable and helps us enhance our service. Should you decide to give us another chance, you can experience the improvements firsthand in the latest version. Feel free to reach out if you need any assistance. Thank you for your understanding. Best regards, RealRelax Smart

Doesn’t work

I got super excited to download the app for my chair. I attempted numerous times to create an account but it seems to be a dead link. I would “send code” but a few seconds later it would say “Internet Problem”. I was connected and disconnected to my internet so that definitely wasn’t the issue. Fix it please!
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Response from developer

Dear User, We sincerely apologize for the inconvenience caused by the recent server attack, which impacted your experience. We deeply regret any frustration this may have caused. We've taken swift action to address the issue and have improved the app's stability and performance in the new version. We kindly ask for your consideration in adjusting the star rating for your review. Your feedback is invaluable and helps us enhance our service. Should you decide to give us another chance, you can experience the improvements firsthand in the latest version. Feel free to reach out if you need any assistance. Thank you for your understanding. Best regards, RealRelax Smart

No code

It doesn’t even send a code and it seems there’s no way to put it in

Response from developer

Dear User, We sincerely apologize for the inconvenience caused by the recent server attack, which impacted your experience. We deeply regret any frustration this may have caused. We've taken swift action to address the issue and have improved the app's stability and performance in the new version. We kindly ask for your consideration in adjusting the star rating for your review. Your feedback is invaluable and helps us enhance our service. Should you decide to give us another chance, you can experience the improvements firsthand in the latest version. Feel free to reach out if you need any assistance. Thank you for your understanding. Best regards, RealRelax Smart

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