Couldn’t even get registered or report the issue with the developer. It just kept saying there was an internet error.
Developer Response
Dear User,
We sincerely apologize for the inconvenience caused by the recent server attack, which impacted your experience. We deeply regret any frustration this may have caused.
We've taken swift action to address the issue and have improved the app's stability and performance in the new version.
We kindly ask for your consideration in adjusting the star rating for your review. Your feedback is invaluable and helps us enhance our service.
Should you decide to give us another chance, you can experience the improvements firsthand in the latest version.
Feel free to reach out if you need any assistance. Thank you for your understanding.
Best regards,
RealRelax SmartWhat kind of solution or service os this where one can’t even create use first vital function which is to create user account . Code send feature is resulting in a blue screen of internal error . Fix it!
Developer Response
Dear User,
We sincerely apologize for the inconvenience caused by the recent server attack, which impacted your experience. We deeply regret any frustration this may have caused.
We've taken swift action to address the issue and have improved the app's stability and performance in the new version.
We kindly ask for your consideration in adjusting the star rating for your review. Your feedback is invaluable and helps us enhance our service.
Should you decide to give us another chance, you can experience the improvements firsthand in the latest version.
Feel free to reach out if you need any assistance. Thank you for your understanding.
Best regards,
RealRelax SmartI was excited to buy this chair because I can control it on the app, but app does not work. It says “internet error”.
Developer Response
Dear User,
We sincerely apologize for the inconvenience caused by the recent server attack, which impacted your experience. We deeply regret any frustration this may have caused.
We've taken swift action to address the issue and have improved the app's stability and performance in the new version.
We kindly ask for your consideration in adjusting the star rating for your review. Your feedback is invaluable and helps us enhance our service.
Should you decide to give us another chance, you can experience the improvements firsthand in the latest version.
Feel free to reach out if you need any assistance. Thank you for your understanding.
Best regards,
RealRelax SmartCan’t register to log in don’t work
Please fix problem
Developer Response
Dear User,
We sincerely apologize for the inconvenience caused by the recent server attack, which impacted your experience. We deeply regret any frustration this may have caused.
We've taken swift action to address the issue and have improved the app's stability and performance in the new version.
We kindly ask for your consideration in adjusting the star rating for your review. Your feedback is invaluable and helps us enhance our service.
Should you decide to give us another chance, you can experience the improvements firsthand in the latest version.
Feel free to reach out if you need any assistance. Thank you for your understanding.
Best regards,
RealRelax SmartSame as others, I am never emailed a code and clicking send code just gives “Internet Error”.
Has the app worked for _anybody_? If it’s worked for you please leave a quick
Review and note that so we know it can work.
Developer Response
Dear User,
We sincerely apologize for the inconvenience caused by the recent server attack, which impacted your experience. We deeply regret any frustration this may have caused.
We've taken swift action to address the issue and have improved the app's stability and performance in the new version.
We kindly ask for your consideration in adjusting the star rating for your review. Your feedback is invaluable and helps us enhance our service.
Should you decide to give us another chance, you can experience the improvements firsthand in the latest version.
Feel free to reach out if you need any assistance. Thank you for your understanding.
Best regards,
RealRelax SmartSays wifi times out and thats it . Horrible app!
Developer Response
Dear User,
We sincerely apologize for the inconvenience caused by the recent server attack, which impacted your experience. We deeply regret any frustration this may have caused.
We've taken swift action to address the issue and have improved the app's stability and performance in the new version.
We kindly ask for your consideration in adjusting the star rating for your review. Your feedback is invaluable and helps us enhance our service.
Should you decide to give us another chance, you can experience the improvements firsthand in the latest version.
Feel free to reach out if you need any assistance. Thank you for your understanding.
Best regards,
RealRelax SmartI got super excited to download the app for my chair. I attempted numerous times to create an account but it seems to be a dead link. I would “send code” but a few seconds later it would say “Internet Problem”. I was connected and disconnected to my internet so that definitely wasn’t the issue. Fix it please!
Developer Response
Dear User,
We sincerely apologize for the inconvenience caused by the recent server attack, which impacted your experience. We deeply regret any frustration this may have caused.
We've taken swift action to address the issue and have improved the app's stability and performance in the new version.
We kindly ask for your consideration in adjusting the star rating for your review. Your feedback is invaluable and helps us enhance our service.
Should you decide to give us another chance, you can experience the improvements firsthand in the latest version.
Feel free to reach out if you need any assistance. Thank you for your understanding.
Best regards,
RealRelax SmartIt doesn’t even send a code and it seems there’s no way to put it in
Developer Response
Dear User,
We sincerely apologize for the inconvenience caused by the recent server attack, which impacted your experience. We deeply regret any frustration this may have caused.
We've taken swift action to address the issue and have improved the app's stability and performance in the new version.
We kindly ask for your consideration in adjusting the star rating for your review. Your feedback is invaluable and helps us enhance our service.
Should you decide to give us another chance, you can experience the improvements firsthand in the latest version.
Feel free to reach out if you need any assistance. Thank you for your understanding.
Best regards,
RealRelax SmartSends code but no way to input.
Developer Response
Dear User,
We sincerely apologize for the inconvenience caused by the recent server attack, which impacted your experience. We deeply regret any frustration this may have caused.
We've taken swift action to address the issue and have improved the app's stability and performance in the new version.
We kindly ask for your consideration in adjusting the star rating for your review. Your feedback is invaluable and helps us enhance our service.
Should you decide to give us another chance, you can experience the improvements firsthand in the latest version.
Feel free to reach out if you need any assistance. Thank you for your understanding.
Best regards,
RealRelax SmartI get a code sent but it doesn’t allow me to use it.
Developer Response
Dear User,
We sincerely apologize for the inconvenience caused by the recent server attack, which impacted your experience. We deeply regret any frustration this may have caused.
We've taken swift action to address the issue and have improved the app's stability and performance in the new version.
We kindly ask for your consideration in adjusting the star rating for your review. Your feedback is invaluable and helps us enhance our service.
Should you decide to give us another chance, you can experience the improvements firsthand in the latest version.
Feel free to reach out if you need any assistance. Thank you for your understanding.
Best regards,
RealRelax Smart
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