No carry forward from previous logbook
My ONLy issue is this: after inputting my times from previous logbook, it shows in the carry forward section (which is great) however when I go to export my logbook and print in pdf format it do est seem to have my previous totals so the pdf I my shows the times i put into rb which defeats the entire purpose.
I got frustrated and ended up having to transfer ALL my rb times into my old electronic logbook. Took me 10 days for the 15 months I had used rb.
I emailed and after 2 weeks got an answer with no resolution.
Again I had high hopes but very disappointed. I won’t be renewing my subscription.
Response from developer
Thank you for your detailed feedback and for sharing your experience with our app. We're glad to hear that you find it easy to use and appreciate the features for importing schedules and managing crew times. We apologize for the inconvenience you've faced with the carry forward section not exporting correctly. To resolve this issue, please ensure that under the Jeppesen Pro Report tab, you turn the toggle on for "Hours from previous Logbook" under the extra hours section while exporting. This should include your previous totals in the PDF export. If you need more support, could you please share your support ticket number, or submit a new ticket to support with "URGENT" in the subject line? This will help us link your support request directly to your review and expedite resolution. We appreciate your feedback and your patience. - The RB Logbook team, from CAE