No carry forward from previous logbook
My ONLy issue is this: after inputting my times from previous logbook, it shows in the carry forward section (which is great) however when I go to export my logbook and print in pdf format it do est seem to have my previous totals so the pdf I my shows the times i put into rb which defeats the entire purpose.
I got frustrated and ended up having to transfer ALL my rb times into my old electronic logbook. Took me 10 days for the 15 months I had used rb.
I emailed and after 2 weeks got an answer with no resolution.
Again I had high hopes but very disappointed. I won’t be renewing my subscription.
Tech support is horrible!
Needs improvement
Response from developer
We are sorry to hear that you are experiencing issues with exports. We understand how important this feature is, and we are committed to resolving these problems. Could you please provide more details about the issues you are encountering by sending a support ticket to us at rb-support@cae.com? This will help us address the concerns more effectively. Thank you for your patience and for bringing this to our attention. - The RB Logbook team, from CAE
Works well & minor issue resolved
Response from developer
Thank you for your feedback! We are glad to hear that RB Logbook app has been working well for you and that our support team resolved the issue quickly. Thanks for sharing your experience with us. We aim to provide the best user experience and appreciate your support. - The RB Logbook team, from CAE
Works well and integrates with RosterBuster
Response from developer
Thank you for sharing your experience and for taking the time to provide us with a rating. We appreciate your feedback. - The RB Logbook team, from CAE
Tech support horrible
However the app has issues.
1)Unable to input totals from previous logbooks- “ save “ button doesn’t work.
Sent a trouble ticket in about this issues tech support responded a month later saying they needed more info. Sent the more info requested and it been 2 weeks now and just got an email saying my issue has been put in the que.
2)The filter function is worthless and does not return what asked for.
3) The graph of flight times - why is this helpful?
4) how much did I fly last year, month? Don't know just a graph.
Response from developer
Thank you for your feedback. We have noted your concerns and shared them with our team. We are committed to improving the app's functionality to offer a better user experience. We apologize for the issues you've encountered, including the delay in addressing your support ticket. Rest assured, we are actively working to resolve these issues in future updates. - The RB Logbook team, from CAE
Poor Support
Looks like the support team replied to this review, but not my email to them. I was able to cancel the month subscription through Apple and I am also cancelling my annual subscription to Roster Buster as the customer service is the same.
Response from developer
Thank you for your feedback. We apologize for the integration issues and the delay in our response. We are actively working on improving our support processes. If you have any further concerns or would like to give us another chance, please reach out to us at rb-support@cae.com. We're here to assist you and enhance your user experience with Roster Buster. - The RosterBuster team, from CAE
Poor Support
The concept looks good but the execution is lacking.
Response from developer
We apologize for the inconvenience caused by the subscription issue. Our team has identified the issue with the account upgrade and is actively working on resolving it. We understand the frustration of experiencing difficulties with the subscription and the app functionality. Please allow us some time to rectify the situation and align the subscription days on your account. We are committed to ensuring that your subscription is active and that you can access all features without any further issues. Once again, we apologize for any inconvenience caused and appreciate your patience and understanding as we work to resolve this issue promptly.Thank you for bringing this to our attention. - The RosterBuster team, from CAE
Full of glitches.
Response from developer
We apologize for the inconvenience you have experienced with the RB Logbook app. Could you please share your support ticket ID with us? This will help us link your message to the support ticket and investigate the issues you have encountered. Your feedback is crucial, and we are committed to rectifying this promptly. Thank you for your patience and understanding. - The RB Logbook team, from CAE
ACARS Pic upload not working, month later and still no answer
UPDATE They finally replied two days after this review and said they’re removing the ACARS picture upload/scan feature. This is the main reason I used the log book over Safelog or others. The integration with RosterBuster and easy updates with the ACARS scan feature, even when not 100%, made logging quick and easy. RB, you don’t have as much data manipulation as others, what you had was integration and convenience and now you’ve removed it from you app. RosterBuster has data export so why use this log book if I can export to another, more robust app? When you do shut this down, will you give notice so we can get our logbook data or will the screen just go blank like ACARS upload did for the last month and a half with zero replies from customer service for another month? Ironically, they still show ACARS upload on the advertisement screenshots for this app in the AppStore.
Response from developer
Thank you for your feedback on RB Logbook and the ACARS import feature After a thorough investigation, our engineering team found issues with the ACARS import feature affecting overall app stability. As a result, we have discontinued the feature in our latest release. It's crucial to note that while prioritizing stability, we do not support data manipulation within RB Logbook. Thank you for your continued support and understanding. - The RosterBuster team, from CAE
