ACARS Pic upload not working, month later and still no answer
UPDATE
They finally replied two days after this review and said they’re removing the ACARS picture upload/scan feature. This is the main reason I used the log book over Safelog or others. The integration with RosterBuster and easy updates with the ACARS scan feature, even when not 100%, made logging quick and easy.
RB, you don’t have as much data manipulation as others, what you had was integration and convenience and now you’ve removed it from you app. RosterBuster has data export so why is this log book if I can export to another, more robust app? When you do shut this down, will you give notice so we can get our logbook data or will the screen just go blank like ACARS upload did for the last month and a half with zero replies from customer service for another month?
Ironically, they still show ACARS upload on the advertisement screenshots for this app in the AppStore.
Response from developer
Thank you for your feedback on RB Logbook and the ACARS import feature After a thorough investigation, our engineering team found issues with the ACARS import feature affecting overall app stability. As a result, we have discontinued the feature in our latest release. It's crucial to note that while prioritizing stability, we do not support data manipulation within RB Logbook. Thank you for your continued support and understanding. - The RosterBuster team, from CAE
ACARS Pic upload not working, month later and still no answer
I emailed support a month ago and a follow up last week, zero reply.
The app says it will work on my phone and iOS version and no app updates appear on the AppStore.
Not sure what’s happening at CAE but this isn’t the product or service I’ve seen in the past.
Unreliable w/non-responsive support
Unfortunately it will, from time to time, often after an update promising improvements, stop working either partially or completely. When this happens, it will often take the support section weeks (or currently, months) to respond, if they ever do. I can’t find any way to get a refund for my recently renewed subscription when it failed days after renewing. Unsatisfactory.
Response from developer
We apologize for the inconvenience you have experienced. To promptly address your concerns, please send an urgent support ticket to rb-support@cae.com, allowing us to link it to this review. Your feedback is invaluable, and we assure you it will be relayed to our product teams for further investigation. We appreciate your patience as we work to swiftly resolve the issues with your premium subscription. - The RosterBuster team, from CAE
Charges to upgrade to premium but app doesn’t upgrade
Response from developer
Sorry to read you did not get the required support. To assist you further, please send a ticket to rb-support@cae.com as we were unable to locate your account based on this review.Please add URGENT to the subject-line so we can link the support ticket to this review. We are committed to resolving the issue with account upgrade. Thank you for your understanding and cooperation. - The RB Logbook team, from CAE
To many bugs
Customer support is no support and terrible communication, multiple bugs reported numerous times and never addresses:
Duty time is bugged, exporting roster only works if you do a very limited number of flights, and now ACARS photo has stopped working. Frustrating as I find it easy to use, but the lack of communication when sending an email with a problem has driven me away.
Could be great
Response from developer
Hello, We sincerely apologize for the inconvenience you have experienced with the AIMS importer. We're sorry that you're facing this issue, and we're committed to addressing it as quickly as possible. However, as your review is anonymous, it's challenging for us to precisely identify how or why the AIMS importer is not porperly working in your case. To better investigate and resolve the problem you're encountering, we kindly request you to reach out to us at rb-support@cae.com, mentioning that you have been posting under the username JMiendjdjdchcj. Please share details about how the issue is being triggered on your device. Rest assured, your ticket will be handled as a priority, and we are committed to finding a solution to ensure a more stable app experience for you and all our users. We genuinely appreciate your understanding and assistance in helping us enhance the app's performance. Thank you for bringing this matter to our attention, and we look forward to hearing from you. Best regards, The RB Logbook Team #FlySafe
Total scam
Response from developer
Dear Bill, We apologize for the inconvenience you have encountered, and we appreciate your feedback. We understand that the delay in upgrading your account to premium access has been frustrating for you. We would like to inform you that this is a known issue, and we are actively working to resolve it. To expedite the process and ensure that you receive access to the premium features as soon as possible, we kindly request you to send a message directly to our customer support team. They are fully aware of the situation and will prioritize your request to upgrade your account swiftly: rb-support@cae.com Thank you for bringing this matter to our attention, and we appreciate your patience and understanding. Your feedback is incredibly valuable to us as it helps us improve our services and deliver a better experience to our users. Please reach out to our customer support team, and they will be more than happy to assist you further. We apologize once again for any inconvenience caused and genuinely appreciate your continued support.
Not very good..
Response from developer
Dear Adrian, We would like to sincerely apologize for the inconvenience you experienced while using our app. We understand how frustrating it can be when an app crashes, and we apologize for any inconvenience it may have caused. Please know that we have been actively working to address the issue and have released an update that aims to resolve the crashes. We highly recommend updating to the latest version of the app (1.49.1), as it includes improvements and fixes that will provide a more stable and enjoyable experience. Once again, we apologize for the inconvenience caused, and we genuinely appreciate your understanding and support.
