Leave a Review Binance.US
Don’t pay attention to bad reviews
This is an amazing app and site to buy crypto everyone giving it 1 star doesn’t understand crypto and Is just getting into it probably because of DOGE. It does take time to understand the screens and menu a bit but it’s by far the best app to use for crypto. It has the lowest fees for buying and the most options of coins. It’s not as easy as coinbase or if your here for the doge just get robinhood but if your serious about crypto and are looking to invest and hold it for the long term this is the app for you people are getting into crypto and think they’ll get rich in a few months don’t understand it and that’s not how it works. ‘Good things to those who wait’ people making lost of money off DOGE or ETH or Bitcoin are dumping $$$$ like over $250,000 easy to make those gainsShow lessCyber nexus
Horrible Customer Service
I tried to sign up and their auto verifying system refused to verify me even though I’ve had other auto verify systems in other trading places accept my verification right away and fully verify me in less than an hour. It told me to contact customer support so I got an auto email telling me to send more verification stuff to get verified. I sent all the stuff and it had been over a week and have heard nothing. After a couple of days I even sent an email asking why it was taking so long and it has been 6 days since I sent that email and got no reply. I would stay very far away from Binance. If they can’t even do something as simple as a verification or replying back to an email, I would not trust them with your money if you plan on doing big trades. Stay far away from Binance. I have another place to trade but only wanted to try Binance because they offer a crypto that the place I currently trade doesn’t. I don’t have to trade that 1 crypto so I’ll stick to where I am trading and continue to make money there.Show lessADROMO
Poorly designed, no support
The UI and how everything works is very annoying. You cannot view charts or data from the wallet portion of the app, and you cannot see or add anything to your watch list from the wallet view.
As far as support goes, I submitted my ID, a picture of myself, and my most recent bank statement containing my name and address for verification of my ID. It has been over a month, and their support has not gotten back to me after I wrote in wondering if they needed more info. So far, I’ve been trading my crypto by converting from one crypto to Tether, then from Tether to another. It is an absolute mess, and I’m not the only person with this problem.
If they fixed the UI, and got on top of their customer support (bonus points if they had a call in number), this would probably be one of the better apps to use as an exchange.Show lessCorto713
Trash
This platform is the equivalent of Robin Hood after its entire brokerage has crashed. The verification process is absolutely insane and asks you for more than any other wallet. Aside from that the customer service department is nonexistent so if there is an issue you have on app or with any transaction good luck with that. I’ve literally been waiting for 3 months on my information “ Pending Approval” after getting denied on a daily basis while submitting my mail information and I’m sick of waiting at this point. I filed two “ customer service requests” after my first one went 2 months with no response and I finally got a follow up email just letting me know to not file another request because it just moved me to the back of the line. Absolute waste of data on your phone I’d highly recommend Coinbase.Show lessbdjejdhcifd
Do not use binance us!!
I download binance us since December 2020 and they already still processing verification issues. I provide everything to them, and they accepted all but had took them a lot of time to accepted it. There answer is that they are experience a high traffic of messages. And that’s is not my problems they need to be prepared for everything, they need to hire more people, now I am unable to buy, sell, deposit or withdraw money from my account cause identity verification. A lot of email I have been sent but same answer. You can loose a big opportunity to buy something if you use binance us.
If your are good and have no rush to buy something then you can use this app. But believe me , if you use it, you will loose any important buy or sell opportunity at whatever time. I have money in my account and I’m unable to use it. If someone form binance representative read this I can show you all emails regarding this.Show lesscucocamaseyes
Verification process takes 15 days
My current address doesn’t match my ID because it’s a temporary address, so Binance asked for my bank statements. That’s fine (not really), but when I go to upload them they made me change my password twice then made me use my original password—why? When I was finally able to log on and find where it said I needed proof of address there was no place to upload anything. Instead it told me it could take 15 days for them to look at two images and to not contact them because it would make it take longer. So now they have my SSN, address, credit card info, and bill statements, all for MY protection. I can’t believe I was lured in by the .1% fee advertisement, which I won’t be able to see if it’s legit because I’m deleting the app. Just avoid it and go with a decentralized way of buying crypto. Eth was $2,000 when I opened this account and now it’s $3,300... waste of time.Show lessaubrey23456
Do your own DD
I
have used many brokers/exchanges in my years of trading. I thought Robinhood was the worst but this is much worse. Literally no customer service, no phone numbers, no one to help. At first Everything seemed fine, deposited some Bitcoin, bought some VET, everything was good. Then submitted more info and that’s where the problems started. Address verification was denied. No reason why, no way to fix it, just denied. Resubmitted, denied. Again and again and again. Can I talk to an actual person? No!! Just an email saying denied type your response above which of course just gets another email etc etc etc. Over and over and over again. It’s been 2 months now and I still have no verification. I have done everything asked of me at least 10 times. Hopefully this is fixed soon so I can move my money to another exchange. Please save yourself the hassle and use another exchange.Show lessjnp253
They won’t verify you so don’t even bother trying
Not only did they screw over my brother by selling off his cryptocurrency when he put his money into dogecoin causing him to loose thousands of dollars they also locked my account and won’t verify me, do not use this app unless you enjoy having a huge headache and unnecessary stress that will cause your hair to fall out early, Verification takes an eon to go through and that’s not even guaranteed that you will even get accepted, if they decide the information you send them isn’t sufficient then you will have to go through it again and keep in mind sometimes the waiting process to get verified takes months and they use a third party source to verify you so you don’t know who sees your sensitive information that you provide them such as your social security. Honestly I’m not even surprised that they have 11 major lawsuits currently going on and I honestly recommend you try a different exchange such as KuCoin or bittrex or even kraken because this exchange is the worst and I highly recommend you stay off it unless you like getting screwed over.
P.S. the only way to reach support is through email and when you send an email don’t be expecting to get a response back from their support team, I sent an email a few months ago and still haven’t heard back from them.Show lessr0m4n_k
Developer Response
First and foremost, we’d like to apologize for the lack of support our team has provided you. We’re sorry to hear you’re experiencing issues with your account verification. At your earliest convenience, please provide your ticket number or submit a new ticket through our Support Center: https://support.binance.us/hc/en-us/requests/new Thanks!Verification takes years, other reviews are BIG red flags
How could it possibly take so long to verify my address? This app isn’t supported in a way that should inspire any confidence in it’s user base. After reading other reviews here I am glad that the verification process took so long because otherwise I wouldn’t have known how terrible and sketchy the US version is. Should be banned. Do some research. The way this exchange is run will get them thrown in jail at some point and likely loose all your money. The articles and reviews are out there, don’t just take my word for it, do your own research and you will see. Not that it really matters anyway, after you download the app and give them all your personal info they will just restrict you from doing anything for months because of “verification” - I am suspicious that they may be selling user information. If they can’t verify new users in a couple of weeks than what makes me think they can protect the information I sent to them in the first place? I hope an AG in the US takes on these sketchy people. Also, Binance is a stupid name. ByeeeeShow less_your_app_sucks_
Disappointed...
So, I signed up for the service, go through the steps and get to the verification process. They ask for valid ID. Cool. Verifying that was super quick, but then they ask for additional info like proof of address. It states it would be faster to upload a PDF of a bank statement with the same address as what was entered during initial setup. I try that, but it never uploaded. A glitch. The next possible document would be a utility, so I take a pic of that to upload manually, since their PDF uploader wasn’t working correctly. It has now been 3 days without any updates. Try to put in a ticket and you get an automated message. I looked up comments from others with the same issue and some were saying it’s been 30 days without any answer. Just days pending. Devs, if you’re reading this: SPEED UP YOUR VERIFICATION PROCESS.Show lessTheCreoleBoy
