Leave a Review Binance.US
Stay away from this app
This app seems to always have issues and it takes multiple days for their customer service to get back to you it’s now going on six days with no customer support. They’ve got my fiat money in my account. I try to use a fraction of the money of that money crypto coins and it comes up as insufficient funds. As an addendum to this review. This company steals from its customers! Songbird tokens were issued to this company to be given to the rightful owners of their customers that own specific coins. They have chosen not to forward them to the rightful owners and keep the coins and profits for themselves! This company is pure slime and should be put out of business! Whatever you do please understand if you do business with this company you will end up not being a happy camper. So beyond bummed I signed up with this company. I am absolutely convinced that anyone that gave us a five star review didn’t not understand the star system!Show lessLookbhappy
Overall Good but Awful Customer Support
I like binance us for a lot of reasons but their customer support is absolutely god awful. I got a new phone recently and lost my 2FA access because it kept wanting to send verification messages to my old phone number, so I couldn’t login to fix it. Total stoppage. I contacted their customer support and it took several days just to get a response. Since then it has been over a week and still no fix. ALL of my other exchanges fixed this exact same problem in under 24 hours start to finish. I can’t access my account and the market is changing rapidly. I REALLY hope I never have to use their customer support again. I mean really, how hard can it be to verify a couple photos of my ID and reset the 2FA? It’s absurd but evidently they are notorious for terrible customer support. Otherwise great app, crap support.Show lessKyle_S550
Developer Response
First and foremost, we’d like to apologize for the lack of support our team has provided you. At your earliest convenience, please provide us with your support ticket number and our team will ensure your issue is prioritized. We have worked hard in the last several months to increase the speed of our responses and apologize for the length of time you had to wait to receive the support you needed. Thank you so much for your continued patience.No Customer Support!
Be careful… I deposited $5000 to buy some HBAR. It took a week for Binance to remove those funds from my bank (I thought it wouldn’t take more than 24-48 hours). Meanwhile, my mortgage and some other bills come out of my checking account and the balance dips below $5000. I get threatening emails from Binance saying they will liquidate my crypto. I try desperately to deposit more funds, only to get error messages within the Binance system. I send emails to support, no reply. I get another email threatening that this is my “final reminder”. I have the funds, I want to deposit them, the transfer does not work, no one is helping me. And meanwhile, my crypto is locked up from any transactions or withdrawals. I am a willing customer trying to use your platform. This is very poor customer service.
Please, Binance, help a customer out.Show lessSchmidtowski
Avoid Binance US at all costs. WARNING
Binance US is a joke as compared to the original, low volume, missing like 90% of the features you get on the real Binance app and the verification is frustratingly slow (even if you follow their guidelines to the tee). Good luck filing your taxes as US Binance will report each and every single trade, so may the odds be in your favor come tax time. ****TL;DR: Avoid this US version at all costs. The verification process is unusually slow and sketchy (and Deceptive in its marketing, as it will take days if not the more realistic -> WEEKS to complete the full verification as compared to any other exchange I’ve utilized to date. Gemini, Coinbase Pro, Kraken, or the ORIGINAL BInance (restricted to US) all beat this app, it’s not even close. I’d even use RobinHood over this, at this point. Please replicate the ORIGINAL Binance app and optimize it for US and kindly implement all of the amazing features missing from the the original, Outstanding app you all have cultivated previously; and thereafter I may consider returning and editing my review to reflect. Happy hunting friends, may financial prosperity be yours!
Stole large sum of ETH from me and then locked my account*. Trash, never use.Show lessTheDon111
Developer Response
We appreciate your honest feedback and apologize for any inconveniences we may have caused. Your feedback has been escalated to the appropriate department and we will investigate your issue. At your earliest convenience, please provide your ticket number or submit a new ticket through our Support Center: https://support.binance.us/hc/en-us/requests/new Thanks!Almost Non existent customer service. Update
turns out I was mislead by someone else that I could use this but my state isn’t but the one star comes from not being able to delete my account what gives (Update) customer service is not very helpful rather than help me to terminate my account I got one email about terms of service dodging my request all together then sent me an email asking me how well they handled my problem. (Update part1) i was once again emailed the exact same automated response as the first time. This is a service that does not seem to care about it’s users so if you don’t know what your doing or you’re having any trouble Binance will not help you. (Final update) after spending almost a month trying to get help with issue I actually got a live text chat with customer service who was able to have a conversation with me rather than have several different people email me back at sporadic intervals. This agent was very helpful. That being said the overall customer service is still mostly garbage especially when considering that when using this time is money and the only one getting screw is use the user.Show lessMikeyman1952
Developer Response
First and foremost, we’d like to apologize for the lack of support our team has provided you. It you have any other outstanding issues, please provide us with your support ticket number at your earliest convenience, and our team will ensure your issue is prioritized. Thank you so much for your continued patience.One huge, glaring flaw!
I trade in this app daily, as well as trade stocks and cryptos with five other brokers, and there is a huge flaw for me in the app which renders it almost useless. When a currency is purchased there is no easy way to keep track of your AVERAGE COST other than going back, adding up all of your previous orders and dividing appropriately. Averaging down is often part of my strategy when I don’t get it exactly right, and this makes trying to do that in an informed manner almost impossible. The website version also has this flaw. It is such an easy feature to include that I feel that its omission is probably intentional, and not for a reason that benefits the trader. I always feel blind or perturbed when trying to trade using this app, and if it is not remedied soon I will migrate to another service. Absolutely unacceptable!Show lessegotisticalnerd
Works well, low fees
I am fairly new to trading and I’m in college, and my father uses Binance so I decided to give it a try. I’d definitely recommend it over Coinbase or other basic exchanges since the fees on Binance are considerably lower.
It takes a few days to get used to it, and I can understand how it can be confusing, but most of the information is relevant and important to get good at trading (stop losses, limit buys, etc.)
That being said, I saw a lot of reviews saying verification went wrong and stuff, but that never happened to me since I did the whole setup on my computer first, so I’d recommend doing that.Show lessDaGamer12321
Can’t redraw my money back to my account
This is one of the worst exchange I ever used, after I sold my cryptocurrency into USDT and I’m trying to make a deposit to my bank account, this exchange told me you exceeded your withdrawals limit which highly confuse me, because after I sold my cryptocurrency this was my first time I was selling my coins on to this exchange, I never make any redraw transaction into my bank account so I don’t understand how I exceeded my limit. So technically they’re not allowed on me to deposit my money back into my bank account, they say I won’t be able to redraw my money after 10 days after the deposit date 🤯 like what is that, 🤦🏾♂️ and when tried to contacted the helping center they send me an auto email message, so it wasn’t even a actual person who try to read my email and help me. I learn my lesson after this after i get my money back I will never again use this exchange...Show lessDhat pg
Customer Service is nonexistent
You can never get a hold of someone when there is a problem. For some reason my deposit have suddenly stopped working and they fail as soon as I try to deposit. I have made multiple support requests and have been waiting weeks for a reply. I did what the suggested in their FAQ but now I can’t even relink my bank out. As soon as I figure out how to get my bank account hooked up and am able to withdraw I’m going to a better exchange. This has been my worst experiences with any exchange. Also whenever the market is down you can never deposit money. Only when the market is in the green and is up a lot in the day so bank transfers go through. When the markets are low it says failed to deposit because there are not enough fund in my account to cover the transfer but there is enough to cover the transfer 50x over.Show lessHart376
Need a Dashboard!
It’s a pretty good app but there is no dash board that shows what you own how much you paid and the current price of that crypto. I am not sure why that is. Seems like a no brainer. You constantly have to go back and forth between pages to see what you own then go to the history to see how much you paid for the crypto then, you have to go find that crypto to be able to buy or sell it. It’s kind of annoying. If that were fixed it would be an easy 5 star. Trades go through really quickly it’s a pretty decent app if you can get past the having to go back and forth. Just add the dashboard or can call it control room or something doesn’t really matter just need that one page to make decisions on.Show lessBamstier
