Leave a Review Binance.US
Works for basics
This app has the basics like placing market, limit, and stop limit orders. It also allows you to use a few indicators but nothing more. You cannot edit the indicators or add multiple types. This is a pain since you cannot edit what moving averages one might use or how many, you are limited to three specific ones. You cannot even draw lines. I also noticed that there is no OCO order option available like there is on the website. For Binance being what it is, you wouldn’t think they would have such a basic app for advanced users. Give us more features like the desktop version (the TradingView version). I shouldn’t have to form a new trading strategy based on limited features because I am using the mobile app instead of the website. Oh yeah, it is also slow when trying to navigate through the app. I bought KNC with USDT and it ran up 10% in a few minutes but my account didn’t move much. This is because my money was USD not USDT. After I noticed this, I bought it in USD and sold my USDT. A few minutes later after it ran up more I checked my account and it was down. I looked at the orders and noticed that it all sold as USDT. What the heck Binance??? If it is USD sell it as freaking USD. If I can’t buy with both combined, I shouldn’t be able to sell them either. Nothing like paying fees for an order you never created. Shameful!Show lessCoryW2001
Developer Response
We appreciate your honest feedback and apologize for any inconveniences we may have caused. Your feedback has been escalated to the appropriate department and we will investigate your issue.Insane amount of documents required
I have just found out that this exchange/wallet requires an insane amount of documentation to be able to withdraw, trade or transfer anything that’s been deposited into this platform and I’m upset because I do t have all the documentation that’s required due to the fact that I no longer live at my address on my is required for verification I don’t have a social security card at the moment and I’m having many issues obtaining any type of usable documentation for address verification because everything I’ve submitted I mean everything including items which they inFormed me would be acceptable we’re all rejected so just saying buyer beware there customer service is a total joke they only email you and if you submit more that one email they delete your most recent inquiries and link them all together under one ticket it’s not fair because I’ve lost some money because I wasn’t warned about this issue and now I’ve lost a bit of money because nothing/nobody notified me that you can deposit but not withdraw so like I said beware don’t deposit anything until your totally verified or you may be I. The same boat as me made several deposits and not able to do anything with them !!!!!!!! Bull crap I was under the impression that this service was worth the hype but it seems they just scammed me out of my depositsShow lessLeodasbarns
Developer Response
First and foremost, we’d like to apologize for the lack of support our team has provided you related to your verification process. Also, we’re sorry that you’re experiencing issues withdrawing. At your earliest convenience, please provide us with your support ticket number and our team will ensure your issue is prioritized. Thank you so much for your continued patience.Worst exchange in the US
Zero customer service, they have a chat bot that cannot even connect you to a human. Everything goes through email and then problems are still never resolved. They have zero connection or communication with Binance in the UK. They impose minimum withdrawal limits even if it’s worth over $100. For example, tried to withdraw $140 worth of AAVE— and they said it was too low an amount to withdraw and would not let me. Essentially locking my funds or forcing me to buy more, which includes minimum purchases of $20.
The fees for their ERC-20 they blame on Ethereum gas fees, but on other exchanges it’s not nearly as high except for on DeFi.
Now they are also reporting your biometric data (like face capture) and government ID with “BAM” to third parties, which who knows how secure those systems are. I hate this exchange so much. Doing my best to get all my coins off there.Show lessThe Bees-Knees
Shady business practices and market manipulation
I have been using Binance for more than a year now. It is good for low fee trading and FIAT on ramp options. However, they are known to suspend withdrawals arbitrarily without any prior notice in the name of maintenance activities. When the market price is actually 5% higher in other exchanges, Binance will force users to sell at a lower price level, by suspending the withdrawal under the name of maintenance. If reached out to the customer care, Binance will ask users to convert to other tokens to withdraw, which is an indirect and unfair means of forcing users to lose money. Performing maintenance once in a year or month is understandable, but week-after-week in a prolonged manner, for the same token means two things (a) incompetents developers or (b) unfair gains to Binance in being a validator of a coin, and wanting to maintain liquidity for their benefit. For example: Harmony ONE token.Show lessKomahanB
Gives crypto a bad name
Binance is just another example of untrustworthy crypto organization. I used to recommend it as a preferred custodian for crypto for many friends interested in entering the space. Their recent lockdown of several crypto currencies, blocking withdrawals and transfers is making me seriously question their ethics. The lack of communication and lack of support has been an embarrassment. I strongly believe they are doing this only to collect staking/governance rewards from their users holdings by blocking withdrawals. This is unethical and should be investigated. I will be withdrawing all my funds as soon as I am finally able to.Show lesscasekw
Discriminatory
Well Binance is apparently not available in Texas. I don’t think that is okay, and I would be upset if I lived in Texas or was actually in Texas. The company will not allow me to create an account because my mailing address for all my financials are based there. I shouldn’t be penalized for that. College students, diplomatic service personnel, and active duty military, just to name a few, all over the world are also unable to sign up for an account if they lived in or banked in Texas in the past. Binance is the only major exchange that does not do business with anyone “associated” with the state. Whatever regulation and/or legal hurdles they may have, it’s not good business conducting any type of discrimination. As a business, they can do pretty much what they want, except deny service to a class of people with only a mailing address or even a state identification card as evidence. In solidarity, I say everyone should petition for criminal suit to be filed in addition to pending civil rights suit for the gross violation of the rights of college students, military, government employees, traveling doctors & nurses, etc.Show lessKeep private info private
Developer Response
Thank you for reaching out! Our team is working diligently to become available in all 50 states. Keep an eye on our social channels for announcements regarding state additions and other exciting product updates. Have a great day!NO tangible Customer Service - AVOID
I was looking into buying and investing crypto. A good friend recommended this app, however, it has been an absolute nightmare trying to get customer support regarding address verification. After jumping through more hoops than a circus performer as well as providing ALL of the documentation they requested and required. This has been nearly 3 months since I initially downloaded and began working with this app. Other than their robot responses, which ask the same structured questions, I have yet to speak with or, for that matter, chat with a human being. I’m very discouraged and am extremely sorry that I have put all of my personal information out there on their site for some unscrupulous person to take advantage of. I really had high hopes for this app…….no longer.Show lessJWEibeck
Terrible
A lot of people seem to like this company, and if you’re lucky enough to have it work, then great. But like many others, I’ve been trapped unable to verify my identity for a month now. I’ve submitted multiple high resolution pics of my passport, selfie of me holding my passport, property tax statement, water bill, drivers license… and yet they still can’t verify my address. I’ve lived at the same house for over 10 years. It’s absurd. I’ve downloaded multiple other crypto apps, and they’re able to do KYC verification instantly. How is it possible that the largest exchange out there has the slowest and worst possible service?
I’ve also submitted multiple help tickets. No response. No telephone number. Absolutely terrible customer service.
There are better options out there with fees just as low, better rewards and MUCH better service. I deleted this awful app and won’t waste any more of my time with it. Good riddance.Show lessSilverJay33
3 Months No Response. BEWARE THEY WILL STEAL FROM YOU
The company is fundamentally a theft ring. They are foreigners with no regard for US law and have the worst support imaginable. By worst support I mean they don't have support.
Imagine spending three months trying to access your crypto because you changed your number and had 2FA enabled. Every other place I had that number for 2FA unlocked it in maybe ten minutes.
They are asking for absurd requests like
"Attach the ID and the same photo you used to submit for verification".
Me knowing which photo I used to verify my ID at some knockoff Chinese theft ring is like asking me what I ate for breakfast six years ago.
They stonewall customers. I'm not the only one. They get sued all the time for their recklessness.
Be VERY VERY VERY CAREFUL PUTTING FUNDS INSIDE THESE ACCOUNTS. If you lose access for even the smallest thing, they will go out of their way to make sure you don't regain ownership over the funds.
This is my first review ever. Just thought people needed to know since it's now lawsuit time for me.
And for something as stupid as them not having money to pay people to answer phones for them. Coincidence? I think not. Theyre doing it on purpose.
Someone needs to report them to the SEC or FBI or FinCEN.Show lesskmathjms
Complete and utter garbage…
Wouldn’t have given a single star had it have been an option. The ONE time I try to use this app and I end up not being able to make my investment in time on something that I could have made substantial gains with. I deposited my funds USD, used said funds to buy BNB, now here I am three days later and STILL can’t withdrawal it to my wallet. First BNB withdrawals were suspended without notice, which I found out today (day 3) after submitting a customer service ticket which was then resolved by the time of a response, go to withdrawal again just to have a different error message saying that my funds are froze and to check my lock date in my deposit receipt which does not have one and says completed. I went against my better judgement after reading in forums of NUMEROUS people having all the same type of issues, no wonder your lousy establishment is being reviewed by the government bunch of crooks.Show lesswvick1084
