New update removes valuable features
Have used the app for years and appreciate it. Customer care is responsive and app is easy to use.
Just got an update (July 2022) and have two immediate concerns.
First is small: restaurants used to appear two to a row, now they are one to a row. This means you see fewer restaurants at a time and have to scroll through a longer list. I preferred the previous arrangement which allowed me to see 4+ restaurants on my phone screen at a time ( makes choices easier!)
Second is larger: all details about food selections have been removed. No longer does the app tell you what ingredients are in a salad or on a pizza. This not only deters me from trying something new (because the name alone may not explain what a dish is) but also makes avoiding food allergies impossible because I don’t know what’s in a dish. Please return the descriptions!
Just got an update (July 2022) and have two immediate concerns.
First is small: restaurants used to appear two to a row, now they are one to a row. This means you see fewer restaurants at a time and have to scroll through a longer list. I preferred the previous arrangement which allowed me to see 4+ restaurants on my phone screen at a time ( makes choices easier!)
Second is larger: all details about food selections have been removed. No longer does the app tell you what ingredients are in a salad or on a pizza. This not only deters me from trying something new (because the name alone may not explain what a dish is) but also makes avoiding food allergies impossible because I don’t know what’s in a dish. Please return the descriptions!
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Broken payment
They say my order failed but when I check my bank statement they still charged me for the order I didn’t get
Frustrating delivery time
Delivery time is always 2+ hours longer than the app promises. You’d be better off calling your desired restaurant to deliver to you directly. Certainly not through this app.
Great app
Great app but overshadowed by poor choices in restaurants
Great Improvement!
Initially I was a sceptic due to disappointment but I think it’s been a great turn of events ever since! Keep it up who ever is in charge of this improvement… Bravo!!
Generally works
The app generally works. Couple comments though:
1. App should have a menu to select which notifications the User wants to receive (between the promotional notifications or the delivery updates).
2. The delivery time is very vague.
1. App should have a menu to select which notifications the User wants to receive (between the promotional notifications or the delivery updates).
2. The delivery time is very vague.
Complaints
I place my order to receive a message after 70 minutes that they have started preparing my order, I’ll be here editing my review or deleting it if I receive a valid reason why my order took more than 90 minutes to be delivered.
The app doesn’t work on ios
I wasn’t able to add anything to the cart to order. It’s a glitch that happens every time.
Terrible
Terrible service. We ordered, they got our order wrong. And then when we tried to contact they didn’t respond. We had to call multiple time to be refunded. I wouldn’t recommend.
Rating= 1/10
Rating= 1/10
Service delivery
Ordered food for someone in Kicukiro areas and get it delivered quicker than expected. Keep it up.
