Car wash and detail!
Both young boys were rude. 7 minutes exactly they were done, when it's suppose to have been a full detailed job ! Dirt and hair was everywhere, they never wiped nothing done when I said something the one youngan snatch the card to charge me again for another 15 dollars and walked away talking under his breath being smart, VERY RUDE. One of them kept slamming my seat back. As I'm waiting on my car another gentle pulled back up complaining about his truck being the same way! Do not come here a waste of money!
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Extremely poor service
I’ve been to multiple locations and every one does an extremely poor job. The kids they have drying and cleaning the inside only care about their tip. They all have poor work ethic and they can’t even dry a vehicle correctly. It’s not hard but for whatever reason they cannot do it properly. Every time I have to do it right in front of them or when I get home. I seen a couple kids counting their tip money at least 4-5 times while I was waiting for my truck to get finished.
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New user bad experience
I’m a new user to the app and my first experience was horrible. I tried signing up for one of the unlimited plans and the app would not accept my card information. I called customer service for help and was told tech support would need to research and follow up with me… no eta on when that should occur. The online site does not give me the option to add a method of payment. What’s the point of signing online to your profile if it doesn’t have the same functions as the app?
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So much better
Your app has come a long way. It is real easy to use and I’m loving the pollen pass. I’ll keep this when the three months are up. If you’re interested, I think the app could be even better by adding more upgrades. When I purchased the pass, I was told if I wanted to upgrade to any of your services, already having the pass would save $10 on (for instance) a super poly process. One day I came and wanted a pass wash and add on a scent. Another I wanted to add a tire shine. You have the opportunity to add a bunch of add ons that make you money and make it easy for me by using the app.
Thank you
Thank you
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App database for does not contain a very common truck in the US
Autobell database does not contain the Dodge Ram 1500 Truck…I would very much like to see a picture of my truck instead of looking at generic cars on my app when I pay so much money to have the car washed. I don’t think this is a hard fix.
Response from developer
We apologize for the inconvenience. If we can assist further with your account, please let us know. Thank you.
Pretentious, ostentatious, and generally worthless
This app not only doesn’t work, it’s now demanding I “sign” a use agreement. The app will not allow me to schedule a wash before I leave my house, I doesn’t recognize our local AutoBell when I’m within 200 feet of the place. AutoBell has been trying for months to get people download their app, while not paying attention to the fact that people don’t use apps that are more trouble than using more primitive means of paying for services. Now, with due to AutoBell’s crazed signature requirements for their worthless app, I am finally compelled to give up on the idea that their app will ever be worth using, and join the growing throng of iPhone users deleting the AutoBell app.
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Response from developer
Thank you for taking the time to leave this feedback. We are working to continuously improve our App to provide a positive customer experience.
A complete rip off!
I unknowingly had an unlimited account instead of a pay as you go account. There was no confirmation email, no monthly check-in, no information at all. I’m sure they are preying on people like me who don’t use the car wash very much. I used the car wash 6 times in 8 months. When I called to let them know what happened, they basically said “too bad.” They did not even offer a single wash coupon even though I spent almost $400 with them and received about $110 in washes. (Not to mention the $5 I tip each time I go. Buyer beware!! There’s no communication whatsoever!
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Response from developer
We apologize for the inconvenience. If we can assist further with your account, please let us know. Thank you.
Improvement Required
App’s functionality is Confusing even to your own employees. Members should be able to select a standard service, Not have “multiple additional services” offered at the time of wash. This only complicates what was already purchased.
If you want confusion and uncertainty, do nothing. If wish to ensure customers are fully satisfied with not only the Great services they purchase, improve your app so your very own employees have the ability to easily share and discuss the value of your Great services as well as the App itself. Thank You, Valued Customer Mr. Landrom
If you want confusion and uncertainty, do nothing. If wish to ensure customers are fully satisfied with not only the Great services they purchase, improve your app so your very own employees have the ability to easily share and discuss the value of your Great services as well as the App itself. Thank You, Valued Customer Mr. Landrom
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Response from developer
Thank you for taking the time to leave this feedback. We are working to continuously improve our App to provide a positive customer experience.
Harrisburg Autobell
I have been a loyal customer of this Autobell location since it opened, and both my wife and I have spent thousands of dollars here. However, we have noticed a significant decline in service quality since Jerome, the previous manager, left. Recently, I have been going to the Autobell at Concord Mills instead, but today I was unable to do so. Unfortunately, my wife shares my dissatisfaction with this location and dislikes going there now. During my visit today, I had to vacuum my truck myself after going through the car wash and I had already begun drying it before an employee came out to assist me. There were 3 employees standing at the car wash entrance as I went through. There were NO others cars there. Ridiculous!
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Response from developer
Thank you so much for taking the time to leave this feedback, we apologize that you have not been satisfied with your app experience. We are working to continuously improve our App to provide a positive customer experience.
Drive yourself
I just didn’t know before I signed up you have to drive your car into the car wash and then find a place to put it while the crew finishes I world have not joined if I’d known that
Thank you
Payla mcdonald
Thank you
Payla mcdonald
