Was a great device until new app
I cannot even connect to my devices anymore because it said he’s not registered to my company this new app has made it a $1200 paper weight
MAJOR downgrade SERIOUSLY UPSET.
The new app is terrible. It takes 20 min to do a test now and asks a million unnecessary questions and Slows down our process so much. The online portal is a great concept but again putting the reports together is way more work.
The last BIGGEST problem is someone most likely entered a serial number wrong while “registering” and now we have 3 machines that can’t be registered to our company and are basically bricks now. Several emails into Airthings to figure it out and no response.
At least LET US use the old app even if they want to move towards this new platform. DONT FORCE THE “UPGRADE”
The last BIGGEST problem is someone most likely entered a serial number wrong while “registering” and now we have 3 machines that can’t be registered to our company and are basically bricks now. Several emails into Airthings to figure it out and no response.
At least LET US use the old app even if they want to move towards this new platform. DONT FORCE THE “UPGRADE”
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New app update is poor
The new app makes the process of setting and retrieving test results a much longer and more complicated process.
Severely disappointed
Severely disappointed that Airthings doesn’t even allow you the option to use the old app, you are forced to use this one.
I respect their company, they have a great product. That’s why we initially bought it because of how fast and accurate they were. Exactly why it makes me feel disappointed to even have to write this review.
With the old app, I got the results within 1 minute. With this new app, it takes between 1-5 minutes just to connect to the monitors, and then you have to input a lot of extra information. One monitor didn’t even connect after 15 minutes, and we use up to date devices.
This new app has features I like. But not enough to justify the amount of time it takes, along with the tedious work that’s involved in getting the results.
We are strongly considering switching back to SunRadon Monitors simply because of the fact that they are faster, simpler, and more convenient to use at this point. Airthings, please allow us the capability to use the older version of the app, or set up automation to make this current app more efficient.
I respect their company, they have a great product. That’s why we initially bought it because of how fast and accurate they were. Exactly why it makes me feel disappointed to even have to write this review.
With the old app, I got the results within 1 minute. With this new app, it takes between 1-5 minutes just to connect to the monitors, and then you have to input a lot of extra information. One monitor didn’t even connect after 15 minutes, and we use up to date devices.
This new app has features I like. But not enough to justify the amount of time it takes, along with the tedious work that’s involved in getting the results.
We are strongly considering switching back to SunRadon Monitors simply because of the fact that they are faster, simpler, and more convenient to use at this point. Airthings, please allow us the capability to use the older version of the app, or set up automation to make this current app more efficient.
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Old App Was Better
I preferred the old app simply because of how simple it was to use. I also preferred the report on the older app as well.
Great App
Great app, easy to use interface. Having the ability to process and email the report from the field saves tons of time. I never had the old app so I honestly have nothing to compare it to, however this on functions as it should.
Glitches Galore
This is the second time I had to uninstall the app just to reset it so it works. This is unacceptable in a application used in professional businesses.
In the old app a user was able to end a test whenever they saw fit. This feature has been removed and constantly causes me problems.
In the old app a user was able to end a test whenever they saw fit. This feature has been removed and constantly causes me problems.
