Very poor customer service/support
Tried communicating with the support team via email, it’s been 3 days and still no response which takes away from their credibility and worries me. Response time should be faster especially that the app deals with financial instruments and other peoples’ money. Now I am very hesitant to use this app because they haven’t done anything to earn my trust, in fact they did the exact opposite.
Response from developer
Hi, We really appreciate you taking the time to send in your feedback. I’m really sorry to hear that and our apologies for being late, But your inquiry should be answered via mail days ago. For faster response, please reach out to us through the “Chat with us” section on the app.
Good if you’re patient
Response from developer
Hey Ziad, Our apologies for the delayed response, your feedback is really mean a lot to us. We’re always working on improving, please send us through the "Chat with us" the issues you face so we can help you right away or send an email to support@thndr.app.
تطبيق زباله ومفيش اي دعم
I love this app
Response from developer
Hi there, we're so happy to hear that you're enjoying using Thndr! Thanks so much for taking the time to share your feedback with us :)
App isn’t working
Response from developer
Hi Omar, we're really sorry to hear that! Can you please get in touch with us at support@thndr.app so that we can assist you?
The app isn’t working.
Response from developer
Hey Hesham - we really appreciate you taking the time to send in your feedback. I’m really sorry to hear that you were facing this issue. In case you face any issues in the future, please reach out to us through the “Talk to us” section on the app or send an email to support@thndr.app and a member from our team will be happy to help you right away.
Very promising app
Response from developer
Happy to hear you're enjoying the app. Please let us know your feedback when you start real trading :)
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Just amazing
Response from developer
Thanks for the awesome review, Bassem! We really appreciate you taking the time to send in your feedback. It really means a lot to us. We’re always working on improving and adding new features and your feedback is what helps us know what to prioritize and work on next.
