Merge Hexa User Reviews

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Leave a Review Merge Hexa
  • Leaving the game for the second time!!

    I enjoy playing this game but the adds are non stop. There’s a charge to avoid the adds but there are still adds. If you want to use any of the tools that help with the game they are worth an impossible amount of points. They offer points for free but you have to watch a lot of adds to get the amount of points you need to use the tools. It’s never ending adds and spending money. The game isn’t worth it. Especially when the game is in control of the number combinations it gives you.
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    Developer Response

    Hi! We appreciate your feedback about the ads in our game. We're dedicated to making your experience better and we're actively revising our ad approach to ensure a smoother gameplay journey for you. About ads after ad free membership, please know that this issue usually happens when the ad free is not activated after the purchase. Kindly email us from inside the game so we can get your user id to see what the issue might be. Rest assured, we will resolve this asap for you. Moreover, we have forwarded your concern about power-up prices to our dev team and they'll surely look into this. Hopefully, you will see some improvements in our upcoming updates.
  • Ad Breaks ☹️

    I love this game and could probably play it almost all day but the ads in the ad breaks sometime won’t let you silence them; so if I’m in a public or work setting, I have to silence my phone entirely. That is the biggest part I’m not a fan of but the other is that the aids increase in cost as you reach higher levels. They are the exact same aids but cost more of the diamonds/gems. What’s up with that?!
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    Developer Response

    Hi, Thank you for the review. Please know that there's always a mute button on every ad and you can press that button to stop the sound of the ad. If you see an ad without a mute button, please click the 'i' button on the ad and send us a screenshot of the screen that opens up. Once we have that, we will block that ad from our game. About power-up prices, this feature is added in the game to provide a sense of challenge when you reach the higher blocks. Moreover, the rewards for ads are also increased with an increase in the price of power-ups. Furthermore, we'll forward your concern regarding power-ups prices to our dev team and they'll surely look into it. Hopefully, you will see some improvements in our upcoming updates. Thank you.
  • Great customer support

    I’ve played this game for a long time. It’s one that you can get lost on - and I have!
    Recently, I had a snafu with purchases not going through, but customer service was able to fully resolve the issue. Thank you Mega Team for your great support.
    Highly recommended.
  • Be careful with this game!!!! It’s a rip-off!!!

    Three times I paid for additional diamond-coins and never received them. I got a message after each approved purchase that stated something like “There was an error. Please check your internet (or WiFi) connection.” So I tried again twice after that and got the same message. Apparently there’s nothing wrong with my connection because they got my money all from all three tries…but I never got what I paid for. Also, there was a link that popped up for me to pay $4.99 to stop the annoying ads. I paid for that…and the ads have yet to cease. Give me my $20 back…or give me what I paid for!!!
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    Developer Response

    Hi, we are sincerely sorry for the inconvenience caused. Kindly, email us by visiting settings in the game and clicking on contact us. We will check your userId to see what the issue might be and will assist you further in this regard. Thank you.
  • Buy Stars… NEVER RECEIVE

    Game is great and wonderful for improving memory skills. What’s NOT GREAT is when ‘every time I purchase stars’ it says purchase successful, and I’m charged… but I NEVER ACTUALLY RECEIVE ANY OF THE STARS I’ve purchased! That’s not good business. If you go to Apple, you’re told these purchases “are NOT ELIGIBLE FOR A REFUND”. It would be nice for you to take responsibility as a business and produce the goods that have been paid for, or issue a complete refund. Otherwise this is totally fraudulent. Especially when it has happened multiple times.
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    Developer Response

    Hi, we are sincerely sorry for the inconvenience caused. Kindly, email us by visiting settings in the game and clicking on contact us. We will check your userId to see what the issue might be and will assist you further in this regard. Thank you.
  • Too many ab

    I love the game. The only thing is that just too many commercials so I’m going to delete it. I had a lot of friends who had this game and they did the same thing because you’re pushing too many commercials people cannot afford to pay so they don’t get commercials time is hard. Thank you

    Developer Response

    Hi, We apologize for any inconvenience caused by the ads. Your feedback matters a lot to us and we're actively reevaluating our ad strategy to enhance your gameplay. Our aim is to provide a more seamless and enjoyable experience while still supporting the game's development. Thank you for your understanding.
  • Addictive but one problem

    I love this game, however, the design could be updated as the “trash can” that switches the numbers given is in a spot that your finger can very easily graze and deplete coins. There needs to be an “undo” function or that button needs to be moved. I’ve lost thousands of coins! ☹️Otherwise, great concept.
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    Developer Response

    Hi, Thank you for your helpful feedback. We have forwarded this to our team and they will surely utilize this to make our game more interesting and better for our amazing users like you. If you have more suggestions, please share them with us at support@inspiredsquare.com.
  • Love the game but…..

    Really enjoyed playing - even told friends about it. But, once I lost and had to start all the way back to the beginning loses its appeal. Maybe restart from half way point or something to keep our interest. Additionally, the king ad is soooooo annoying. It’s almost the only one you show and every three moves I’m seeing the same, long ad!! Need to fix these bugs and I’ll keep referring.
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    Developer Response

    Hi, we are sincerely sorry for the inconvenience caused. Kindly, email us by visiting settings in the game and clicking on contact us. We will check your userId to see what the issue might be and will restore your score for you asap. Thank you.
  • Conflicted

    I love the game, usually lose track of time when I’m playing- love it. But there are a LOT of ads & you can’t get rid of them. Twice I’ve paid to have ads removed and neither time worked so Apple refunded my fee. Same with purchasing points. But today, I’ve got over 1 million points & my blocks are at #999 and and suddenly the board never clears. The blocks with infinity markers add up but spaces never clears or propels me forward so I don’t know if I’ve reached the end of the game? If so, some sort of message would be helpful rather than just going back to 1 & thinking I may have exited in error.
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    Developer Response

    Congratulations on reaching the highest level in the game. KUDOS for your achievement. We have forwarded your request to our dev team and they will surely consider adding new blocks in the game. Moreover, please share the details of the other issues you are facing at support@inspiredsquare.com and we'll be more than happy to help you out.
  • Conflicted

    I love the game, usually lose track of time when I’m playing- love it. But there are a LOT of ads & you can’t get rid of them. Twice I’ve paid to have ads removed and neither time worked so Apple refunded my fee. Same with purchasing points.

    But today, I’ve got over 1 million points & my blocks are at #995 and suddenly the board never clears. The blocks with infinity markers add up but spaces never clears or propels me forward so I don’t know if I’ve reached the end of the game? All I know is that it’s just sucking away my points, which is discouraging. So I don’t know how much longer I’ll be playing.
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    Developer Response

    Congratulations on reaching the highest level in the game. KUDOS for your achievement. We have forwarded your request to our dev team and they will surely consider adding new blocks in the game. Moreover, please share the details of the other issues you are facing at support@inspiredsquare.com and we'll be more than happy to help you out.

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