image.canon User Reviews

Top reviews

Violation of Sign In with Apple

I was pleased to see Sign In with Apple.
I was displeased to see this happen in a web view, outside of the app.

I was VERY DISPLEASED to see a form asking for my name and email after passing through the Sign In with Apple.

This is a blatant circumvention of the entire point of Sign In with Apple (or any other external service for that matter); and most likely a violation of their terms that will be reported as such.
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Despicable shame Canon

This is a far worse ap than the original canon image gateway. We were told our images would be transferred. Well guess what. They did but none of the albums that were carefully crafted for years, the comments in each photo, their ratings. The album cover stories, etc. There is also no feature for sharing albums. I cannot even see the EXIF DATA. If We had been informed about this I would have tried to preserve as much of them. This service has rendered the whole endeavour pointless. Well done Canon you managed to piss us off once again. We demand that you re-instate the earlier service. The intellectual property clauses of the new service are also highly cryptic. I certainly do not want to have my photos used by anyone without my explicit permission. Somebody ought to start a class action lawsuit. This new service and the way the transition to it was handled is simply unacceptable. I wish it was possible to give negative stars.
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Don’t like giving away my images for free.

Canon, their business partners and any third party they choose have free licence to use any image you upload worldwide.

I’ll say that again, free use, no charge!

Why? Why would anyone remotely interested in using their photography as a business give a company free use of every image they sync??

I have been using Canon cameras for several years now and don’t anticipate any change.
I’m always looking for an easier workflow and this really seemed to be a great syncing tool while away from home.
However, while installing the app I happened to review the terms of use.

Extremely disappointing from what is otherwise a very supportive company to their customer base.
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Awful

Beta version of a product very few people requested. This is not a gopro we aren’t looking for everything to be accesible by phone. I don’t have WiFi all the time and the ports in the camera are malfunctioning and now I have hundreds of inaccessible photos on my SDcard until I can track down a card reader cause this app doesn’t work! Make a driver that allows direct uploads to your computer with a preview mode so we can delete what is unnecessary without uploading everything.
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Bring back the old one.

Loved my camera & the old app transferring all photos to my iPad easily. I have worked this new app for over an hour & am now giving up . I will find another way to transfer photos to my iPad. The transfer method is vital to my use of my Canon camera. Hate this & due to the over 2 week wait for transfer ability & now still cannot do it (my camera is becoming useless). I actually would give it 0 since I can’t use it
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Helpful service

This service is valuable to me because it’s the only way to wirelessly share or backup raw files. The one downside is that it’s slow. I often go on trips without a computer, and I’ve always wished I had a way to backup photos on the go. There are very few portable hard drives that work without a computer. Because of the speed I probably wouldn’t back up everything, but could at least backup best images. The auto transfer to google drive worked for me. Past software only sent JPGs which wasn’t helpful to me. Hopefully speed will improve, but this is an important step from Canon!
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Painfully slow

If this worked as advertised it’d be amazing. However, it took over an hour to move 60 photos (RAW). Then it did not sync with my Google Drive nor did it add them to my Mac. I set it up correctly, it just doesn’t work fast enough or reliably enough. For now, I will use my dongle but I really hope they can figure out how to do this correctly.
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Horrible

Hopefully some of these issues will be resolved quickly. Can no longer share photo album links. Try deleting photos, can only do one at a time and you have to scroll through all your newer photos each time you delete one picture. So disappointed, loved the old platform. I bought my canon camera because I loved that I could wirelessly download the pictures directly onto the Canon site. With this horrible “upgrade” it has made that feature unusable.
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Can't sign in.

I was really excited when Canon announced this service, but when I downloaded the app, I can't sign in. I'm using my Canon ID, but it says my email or password are wrong. That's impossible, because I can sign into the Canon website fine with the same email/password.
The same thing happens when I try to sign in on my computer.
Please fix this problem so I can get to use this! I was really hopeful about it!
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Not in love with is...

I liked when I could select and send my images, not have to download my whole memory card. I also wish this was full screen on my iPad.

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