Verizon Care Smart User Reviews

Verizon Wireless

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Needs Work

Installed it on my phone and watch. Not happy that it has to be the default watch face. Not happy that Verizon is using it to track your every move. Also, had an issue with it saying that the location was off. I don’t have time for errors. So I’m dropping the app entirely. I want to be able to use any watch face and not one that has zero appeal.

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Mtn_BearVa

a year ago

Response from developer

Hello, thanks for bringing your concerns to our attention. Please be aware that if you are using Care Smart with a Apple watch, then the Care Smart just needs to be a widget on whichever watch face the user chooses in order to use the app to its full potential. As for tracking, we do NOT track the phone app user, however we do facilitate tracking between the phone app and watch app. Please email us at caresmart.feedback@verizonwireless.com to discuss further. -DA

Can’t remove watch holder other numbers

For some reason if you’ve entered a old phone number attached to the watch wearer in the trust circle, you can’t remove them. Even if the number isn’t valid anymore. This takes up valuable space since you can’t enter more than 10 numbers. Other than that, seems to work. I also which you could enter more than 10 contacts in the trust circle

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BobbyDigital757

a year ago

Response from developer

Hello, could you please reach out to us at caresmart.feedback@verizonwireless.com so we can connect and look into this issue? You are only able to add 10 digit phone numbers as contacts within the trust circle. Please mention this review in the email. We hope to hear from you soon! -DA

Disappointing

Tried to get it started and working today but the setup on my iPhone Pro Max and Apple Watch Ultra II doesn’t inspire confidence. No way to upload insurance cards - when I hit the “take photo” button it slaps me with an “Access Denied”. Much of the rest of the setup is too clunky for 2023, options greyed-out without explanation for example.
Verizon, if this is really something you want to offer spend some money and exercise some leadership. Otherwise this comes across as just another empty subscription gambit.

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mchamber4

a year ago

Response from developer

Hello, thanks for leaving this review with your issue. It seems that the issue is you may have by accident denied the permissions for the app and your camera. You can just go into your settings for this app and grant the access for the camera. If you continue to see this issue, could you please email us at caresmart.feedback@verizonwireless.com so we can get connected to address this? Please mention this review in the email so we know its you and any supporting screenshots you can provide. Thank you.

Each update adds bugs! The most glitchy app ever.

By far the most glitchy app I’ve ever used. And considering it supposed to be there for safety purposes, it just makes it even more unacceptable. The VZW IT support people have been incredible and we have walked through trying to fix all of the glitches every time there’s an update. Literally losing previous hours of my life (as an old person!)dealing with app glitches! Unfortunately, every time they fix one bug, it causes other bugs. right now, I’m sitting on about $1000 worth of hardware just so I can take advantage of this app and give my family members peace of mind. and it’s not working. Again!

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Tryn to be reasonable

a year ago

Have to delete everyday

I think the app and watch are a great idea and we will continue to use it because it works for our family at the moment. My husband actually uses it because it is the ONLY device we could find without internet. However, the app does NOT make a sound notification so I have to be looking at my phone to see if I get a message, does not find location well, voice messages do not always work, messages do not always get sent, it advertises 10 numbers but 1 is taken up by the “watch wearer number” which I think is not right, and at least once a day if not more, the app will not open on my phone so I have to delete and reinstall/re-sign in to get it working again.
If the company would fix those things I would give it 5 stars.

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tedswp1

2 years ago

Response from developer

Hello, Thanks for bringing these issues to our attention. Would you be able to email us at caresmart.feedback@verizonwireless.com so that we may connect to start looking into these issues further and gathering more info from you? Please mention this review in the email. I hope to connect with you soon. -DA

Don’t Bother!!!

If I was a senior citizen and need to use this app for an emergency I would be dead! This is by far the worst app I’ve ever used. So many glitches and out of now where I can’t log in. Still can’t log in. And customer service is a joke. Although they are trying to help me, nothing they suggest is working. I’ve been going back and forth with several reps on messenger for bourse!! I can’t speak to a real person. This is a waste of time!

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JRE_11

2 years ago

Response from developer

Hello JRE_11, Im sorry to hear you are having an issue logging back into your account, please email me at caresmart.feedback@verizonwireless.com so that we may connect and get this issue resolved. Please mention this review in the email so I know its you. I hope to get in touch with you soon.

Occasional Problems

Generally, this is a good product, but occasionally has some glitches which are difficult to resolve. For example, currently when I open the dashboard and press on the locator tab on the screen, which should spin for a few seconds, and then tell you the time and location, it just keeps spinning. Not sure if this is an app issue or what, I’m not sure how to get assistance with this. This has been going on for about a week and not sure how to fix this.

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NJOY111

2 years ago

Response from developer

Hello, Could you please reach out to me at caresmart.feedback@verizonwireless.com and mention this review in the email? I would like to gather more info from you in order to address this issue. Thank you!

Works

I know this works. I went to make a test call but must have accidentally called the emergency response because next thing I am getting calls from my trusted contacts and the police. Had to explain it was a mistake. Thank you for making this so that if something did happen, god forbid, I know this will work.

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Jwall111571

2 years ago

Testing 1-2-3

Verizon should be paying us to test this phone. Mediocre app and options. The app doesn’t match the instructions and I do have the latest version installed. It’s very frustrating. All it is currently good for is phone calls to limited contacts (9) and a step counter. That’s better than nothing, but come on Verizon, a better functioning App would be very helpful! I can’t even add or delete contacts! And text messages are also extremely limited.

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CeeDeeBN

2 years ago

Response from developer

Hello, Could you please reach out to me at caresmart.feedback@verizonwireless.com so that we can go over in more detail the issues you are having? I can assist with any troubles you are having with instructions. I hope to hear from you soon.

Unable to log in

Unable to log in through AppleID. Press the icon but it doesn’t do anything. It won’t let me sign in anyway else. Type the passwords for Apple ID in - app says wrong credentials. Ask it to send me user name - nothing comes. Delete and reinstall icon - same result. Turn phone off and on - same result.

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lNor EV

2 years ago

Response from developer

Hello, I have instructions for you to fix this issue, please email me at caresmart.feedback@verizonwireless.com ASAP so I can send them over to you and answer any other questions you may have. Thank you.