I’ve never had so many issues with an app until this one.
I upgraded two of my devices and ordered a new one. Went to add the new device and it said the app needed updated. I updated the app and it’s only went downhill since. I had to delete it and reinstall just to sign in without getting kicked out. The minute I tried pairing the device, the app kicks me out. When I was able to get in, it says I had no devices paired, which isn’t true because I have had two other devices on my account for the past three years. I could see the active devices just fine online on a computer. Called customer service and had to wait forever to get a call back. The rep helps me reset the watch and says the reason for my app continuously kicking me out “we had some missing information in our system but I’ve fixed it on my end now”. Whatever he did, let me get back into my account on the app. But not even 15 minutes after being off the phone with customer service, the app has kicked me out again and WHEN I’m able to finally get signed in, it says I have NO devices again when I have three active devices now!! I’ve never been so angry with an app, EVER. I can’t see anything for any of my kids devices. No location, no settings, absolutely nothing. I’m paying for three plans and yet don’t have access to ANY of them on the app. WORST app ever!!!!
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Response from developer
Hi there! We're so deeply sorry to hear about this situation with the app continuously closing on you! That's not good and we understand the frustration! We would be more than happy to get this issue correct right away! We're unable to locate an account but if you reach out to us via Facebook or Instagram DM's, we would be more than happy to get this resolved quickly for you!
