MyGabb User Reviews

MyGabb

Gabb Wireless, Inc.

Lifestyle

Reviews Summary

Positive highlights

🔒

This app hasNo internet or social media access

📞

This app hasAbility to call and text

🗺️

This app hasGPS tracking and location monitoring

🔍

This app hasAbility to track and locate child's phone

🎶

This app hasMusic playback functionality

📷

This app hasCamera for taking photos

🔓

This app hasParental controls and restrictions

💰

This app hasAffordable pricing and service

🤝

This app hasGood for maintaining connections with family and friends

Negative highlights

⏱️

This app hasGPS tracking and location updates can be slow or inaccurate

🔋

This app hasBattery life issues, with watches needing to be charged daily

🔧

This app hasReliability and quality concerns, with devices and software having issues

🤖

This app hasLimited functionality compared to smartphones, such as no FaceTime or group messaging

📝

This app hasLack of customization options, like setting custom contact names

🕰️

This app hasRestricted number of daily tasks/activities that can be set

📞

This app hasInconsistent call and text message delivery

🤖

This app hasBuggy and glitchy app experience

🕰️

This app hasLimited customer service hours and long wait times

Top reviews

Most RecentHighest RatedLowest Rated

I’ve never had so many issues with an app until this one.

I upgraded two of my devices and ordered a new one. Went to add the new device and it said the app needed updated. I updated the app and it’s only went downhill since. I had to delete it and reinstall just to sign in without getting kicked out. The minute I tried pairing the device, the app kicks me out. When I was able to get in, it says I had no devices paired, which isn’t true because I have had two other devices on my account for the past three years. I could see the active devices just fine online on a computer. Called customer service and had to wait forever to get a call back. The rep helps me reset the watch and says the reason for my app continuously kicking me out “we had some missing information in our system but I’ve fixed it on my end now”. Whatever he did, let me get back into my account on the app. But not even 15 minutes after being off the phone with customer service, the app has kicked me out again and WHEN I’m able to finally get signed in, it says I have NO devices again when I have three active devices now!! I’ve never been so angry with an app, EVER. I can’t see anything for any of my kids devices. No location, no settings, absolutely nothing. I’m paying for three plans and yet don’t have access to ANY of them on the app. WORST app ever!!!!

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faith_hope

a month ago

Response from developer

Hi there! We're so deeply sorry to hear about this situation with the app continuously closing on you! That's not good and we understand the frustration! We would be more than happy to get this issue correct right away! We're unable to locate an account but if you reach out to us via Facebook or Instagram DM's, we would be more than happy to get this resolved quickly for you!

4 devices with Gabb & I kick myself every time I have to use this app

The concept of a simple & safe device for kids is amazing. I’ve tried several things to give my kids a way to communicate without putting the internet or an unlimited device into their hands. Gabb should be simple. There’s hardly anything to restrict & once you get it set up it should be the easiest device to manage. Yet somehow a locked down iPhone with its endless possibilities is easier to deal with than these devices. Worst of all is this app. Every time we upgrade our devices we have to contact customer service many times because the app never works properly. I have active service, the website says I have active service, but the app can’t find it & wants me to pay to activate it again. The app will just drop users & devices off & I’ll have to add them back. We’ve lost all contacts & settings multiple times. Honestly I’m beyond frustrated with this app & this company. I’ve got the beta version of the new app as well. So far it doesn’t seem any better but time will tell. At this point I’m regretting my purchases & wondering if I should’ve gone with Bark devices.

Tomorrow I’ll be spending hall the day (only half, if I’m lucky), trying to get through to customer service while I troubleshoot yet another Gabb device.

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Rue222

a month ago

Response from developer

Hi there! We’re so sorry to hear about the frustration you’ve experienced. Our goal is to make things simple and reliable, and we know how important that is for families. Unfortunately, we’re not able to find an account associated with this name. Please reach out to us on Facebook or Instagram so we can assist you directly. Thank you for giving us the opportunity to help!

UNSAFE AND UNRESPONSIVE

I hate to be a Karen. I very rarely leave negative reviews. But there is some serious security issue with the watch/app that the customer service is refusing to acknowledge. Someone, somehow, was able to hack into my son’s watch and leave a “to do” item to unalive himself (not the words they used but I cannot put the actual words in a review). When I contacted the company with my concern, initially they were very responsive. And then out of the blue I stated getting random and irrelevant emails from the billing department. Every time I respond and reiterate my concern, I get a new completely irrelevant email from a new representative for an issue I do not even remotely have. Just admit you don’t know how it happened! Tell me you’re taking it seriously and trying to figure it out! And stop gaslighting me while ignoring a serious security flaw in your supposedly “safe for kids communication devices!” We are locked into a 1yr contract, but after that point, if they continue to ignore this issue, I will be looking elsewhere.

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cccouture

a month ago

Response from developer

Hey there! We sincerely apologize for your experience with the watch. That is a situation we have never heard of and it shouldn't have ever happened. We want to help and make things right with you however, we are unable to find an account under this name. Will you please message us through Facebook or Instagram so we can help? Thank you!

Good for what it does, but not perfect

We got our child a Gabb watch to help us all as we gave them more independence - it allows us to call each other and allows us as parents to set some parameters and also have a way to physically track the device. It does both of those things pretty well, but not perfectly. For instance, the device tracking does not update live - the company says the update comes every 15 minutes, and so this is not great if you want an accurate location at any given time. There is a “Locate” feature in the app, but I have tried to use it several times, and not once has it updated location instantly. We have also experienced very poor cellular reception, to the point where our child cannot even connect a call to us because the reception is essentially non-existent where they are… but they are in a densely populated area where major carriers have robust network coverage.

Either latest version’s update (1.35.2) or the software update that was pushed to the watches (both in late October 2024) seems to have made location services even worse - the last location update time continues to get longer. Currently, the last location update was 19 hours ago, and it is showing no signs of updating at all. Hope the company will see this and work on a very quick fix.

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M DeLarber

2 months ago

Response from developer

Hey there! We're so sorry about the dissatisfaction with the GPS and the poor service you're experiencing in your area. We would love to look more into this for you and check the coverage for your area. Unfortunately, we are unable to find an account with this name. Will you please reach out to us through Facebook or Instagram DM's so we can assist?

Look elsewhere

I continue to have issues with the watch for my child. Black screens, not charging, won’t connect to ID. Each time customer service make do a hard reset. That is their only solution. That loses all contacts and I need to start from the beginning. Their hours are horrible! You also have to have the device, whether phone or watch, on WiFi and charging to be able to assist. Well if my watch is on a black screen guess what?! There is no ability to connect to WiFi. And usually you only have the device connected to your home WiFi so that means you must be home to get assistance. Make sure you contact between your regular working hours and expect to get nothing done the whole day bc they won’t get back to you quickly. They always have to check in with someone else. Once my contract is up I’m moving on to another company. Oh let’s not forget it doesn’t track the location on the watch quickly at all! It’s been giving us so many issues. I’m sure there is more. That’s all I can think of right now.

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CarmenSanDeigo52

3 months ago

Response from developer

Hi there! We are deeply sorry to hear about the 'black screen issue' that's not okay to be dealing with. We understand the frustration of having to constantly reset the device to ensure it works but after so many times of doing it, we can see why it's causing that. We weren't able to find an account under this username. Would you please reach out to us via Instagram or Facebook DM's please? We would like the chance to make this right and also get that device working again!

Phone service and gps not so good

Bought the latest gabb phone last Christmas. It works ok. Their software has to always be open, meaning it does not run in the background. Which my child says constantly drains the battery. The phone has the most basic features available and all she does is text and call. That part is great, and what we want. But the location feature has not worked in months!!! With a teen I want to know where they are at all times for protection but I can’t with this phone. I’ve emailed and tried calling but cannot get any response. I’ll probably be moving away from this service once my contract is up. I’ll just get a phone and then get 3rd party software and lock the device down myself.

Edit: after reading dev responses that you have to DM through facebook or instagram is ridiculous! I don’t have either of those so I guess that explains why I don’t get a response to any email.

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PapayaFrancis

3 months ago

Response from developer

Hi There! Thank you for taking the time to share your feedback with us. We genuinely appreciate hearing from our customers, as it helps us to understand their needs and identify areas where we can improve. We’re sorry to hear about the challenges you’ve faced with your Gabb phone, particularly with the location feature and the difficulty you’ve encountered in reaching our support team. We understand the situation and we understand the frustration behind it. We would be happy to get this fixed for you immediately! We are sorry to hear that Facebook or Instagram isn't possible on your end, we recommend reaching out to us through our website, Gabb.com. From there, we can get you taken care of and address these issues with the GPS.

A phone that has grown with my sons

I got my 3rd born son a Gabb phone when he was 15, when he began driving. His two older brothers had flip phones and liked them just fine. My 3rd son is not tech savvy at all, so the touch screen and ease of use of the Gabb phone was perfect for him. When my 4th son turned 14, we went ahead and got him a Gabb phone, too. As the new models rolled out, we upgraded their phones. My sons are now 21 and 17 and still use their Gabb phones. They recently upgraded to the Gabb 4. They have no desire to get iPhones because they see what a time drain they can be for most people. They are happy with the apps and usefulness of their Gabb phones. They will probably continue using Gabb as long as the product remains affordable and meets their cell phone needs. They may be Gabb’s oldest customers!

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Property of Jarrod

5 months ago

Response from developer

We are overjoyed to hear that your sons have been enjoying their Gabb phones for so long. Thank you for sharing your experience!

Watches and service aren’t as good as they used to be

We got our kids Gabb 2 watches a couple of years ago and they were great. We thought we were upgrading with Gabb 3 watches, but we’ve had so many problems. I’ve had to do factory resets on both watches multiple times, which means the kids lose their animals and other achievements in Gabb Go. Both watches lose battery crazy fast. They’re lucky to make it through a school day with a charge. Customer service folks are helpful, but their hours are reduced and the call wait times are often quite long. I’m so disappointed since this used to be such a great way for kids and parents to keep in touch without a phone. I still don’t want my kids to have phones yet, but this is probably what we will have to do because these watches are proving to be so unreliable. It’s a shame because we used to be so satisfied with the company and their products.

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Big Picture Fan

9 months ago

Response from developer

Hi there, we are so sorry to hear that you have been having this experience with your Gabb Watch 3 devices! We can imagine how upsetting this must be, and this is certainly not the level of service we aim to provide. We would like to learn more about this situation and help make this right with you. We are unable to find your account, please send us a DM on any of social media platforms. We would like to help make this right with you!

Gabb Watch 3 = Downgrade/Customer Service a Joke

We have used Gabb since 2022. We were very happy with our original Gabb Watch. Upgraded to the 3 for Christmas. It had been a disastrous experience. GPS tracking downgrade, safe zones are non responsive, the error messages says constant low cell signal which was non existent the week before while on the original model watch.

Live chat is slow and non responsive, phone calls are met with a recording that they are busy due to the holidays, emails are auto bounced saying they are busy and your email won’t be attended to.

Do not sign up for this service. They have some major kinks to work out with Gabb 3 watch and customer service issues. Even though I signed up for another 2 years, I need to leave to get a device to that will help me monitor my child’s safety. Unfortunately, I can’t actually reach customer service to discuss because they are non-existent!

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Melbrownie

a year ago

Response from developer

Hi there! We are very sorry to hear this, we hear you. We would like the opportunity to make this right. With the rare high volume of customer requests, we are working as hard as possible to get everyone taken care of. We are happy to get the device up and running correctly for you. We would like to help you, but we are unable to find an account under this name. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you.

Phone great! Cust Service very disappointing during holidays

I understand this is not a large company like Apple and they are doing the best they can but I think their customer support model needs a review after all this. Thank goodness my husband knows about phones & IT so he could help set up the phone when I ran into trouble . I realize, honestly, worse things can happen. But it is so disappointing and frustrating to not even be able to call cust service and wait on hold. I can hang up if I don’t want to wait anymore. Emails to support are instantly rejected instead being put in a que with the understanding that it will take some time for a response. Then you immediately get a survey asking how the service was. ??? I have been trying to call/email/chat since 2 days after Christmas.
The phone is a wonderful option for teens who want to be connected with friends & family without going on social media or the internet. And my daughter loves the music. We are waiting for the music upgrade which was announced some time ago. But there are a few items I need help with to make sure it is set up correctly. Wish I could get help. 😕

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Mrs Frannie

a year ago

Response from developer

Hi Mrs. Frannie! We sincerely apologize for the frustration this has caused. We are experiencing a very high volume of calls at this time. We are doing our best to reach every customer ASAP. We would like the opportunity to make this right with you. We would like to help you, but we are unable to find an account under this name. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!