Frustrating
Bought this for my grandson in July 2024. His mother is the guardian and in control of the phone and I am listed as a caretaker. We are both having issues with the phone not updating location even when we manually try to update it. We did a reset based on email correspondence I am having with the tech team and the phone worked half a day and it has started doing the same thing again. Been working with the tech team over a week via email and it is very slow. They don’t do anything over the weekend and sometimes they don’t respond back at all and I get one response today. They’ll ask one question and I’ll respond and then I don’t hear from them until the next day or even two days later. It is extremely frustrating and is not performing like it is meant to. My grandson is also having difficulty with it vibrating randomly and there are no messages or anything that would cause it. At this particular point I wish I had purchased something different.
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Response from developer
Hello, thanks for leaving us with this review and feedback. Our team has been working with you to resolve these issues, please note we have a high volume of emails from users daily and try to reply to everyone within 1-2 business days at most but try to reply even sooner if possible. We will continue to work with you to resolve this issue. Thank you. -Gizmo Dev Team
