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Calls are not ringing on the app
I have been with the support team for hours
They can not figure out why the incoming calls are not ringing on the app
The reason I downloaded the app was because of the “confort” of using it while
On the go- but this is a problem when calls are coming in and they are not ringing on the app for
Me to take the call live
Please take care of this issue ASAP THANK YOUShow lessEllieVerd
Needs a lot of fixes, otherwise great platform
Needs a lot of fixing. I constantly have to reinstall the app because I stop getting notifications and the notifications don’t properly mark themselves as read/unread even though I have workflows set to automate the responses. I have to work on my computer most of the time which is inconvenient, I really hope this doesn’t break any further and become unusableShow lessstasia.sp
Customer Service is NOT Helpful at all and Rude
I purchased the app and was not provided a twillo account which is another $16 a month. No worries still wanted to proceed however the 2 can’t be synced. That’s not the issue customer service refused to help me get a REI twillo account to help with this issue. Since yesterday the same rep Christian had repeatedly stated to use the company provided twillo but there was none the section is blank so how can I use something you didn’t provide.
Don’t bother it’s a waste of money.
Please invest in real customer service because the current customer service doesn’t care.Show lessCasandraD2022