Customer Service
Riley had helped me with an issue on syncing my calendars, she spent a good amount of time finding the root cause and was able to solve the issue for me.
Saving time, money and sanity!
I work for a company in Colorado Springs that manages short term rentals and this app has saved us time, money, and our sanity! We no longer have to pay someone to manage our housekeeper’s schedules and making sure that all turnovers are covered. The app is great and whenever we come across an issue, the customer support has been amazing. Tonight for example, my cleaners weren’t able to see any turnovers on their calendars. I reached out to customer support…I can’t say enough about the incredible experience I had with Emma from Turno’s customer support. From the moment I reached out for help, she was not only professional but also genuinely dedicated to resolving my issue. Emma spent hours working tirelessly, going above and beyond to troubleshoot and ensure everything was working perfectly. Her patience, thorough knowledge, and problem-solving skills made what could have been a stressful experience into a smooth and positive one. It’s rare to find such exceptional customer service these days. Thank you, Emma, for your outstanding service! Emma is great! Turno is great! Highly recommend!
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Frustrating Experience: Canceled Cleaning and No Notification
I had a very disappointing experience with Turno that I feel compelled to share. When a previous guest canceled their booking, the cleaning associated with that booking was automatically canceled as well, despite the fact that I needed it to remain. I received no notifications about this cancellation, so when my new guests checked in, they found the property dirty, which is unacceptable for a Superhost.
To make matters worse, I had to issue a full refund to the guests, resulting in a significant financial loss. I reached out to Turno to request a credit toward a future cleaning to help offset this loss, but they refused to accommodate my request. This lack of communication and support has left me frustrated, and I can no longer rely on Turno for my cleaning needs.
I would advise potential users to be cautious, as the lack of notification and support can lead to significant issues.
To make matters worse, I had to issue a full refund to the guests, resulting in a significant financial loss. I reached out to Turno to request a credit toward a future cleaning to help offset this loss, but they refused to accommodate my request. This lack of communication and support has left me frustrated, and I can no longer rely on Turno for my cleaning needs.
I would advise potential users to be cautious, as the lack of notification and support can lead to significant issues.
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Response from developer
Thank you for your review and for your feedback. We're really sorry to hear about this inconvenience. We sync with your calendars from your booking platform, and any booking creation or cancelation can affect your cleaning schedule on Turno. If you receive notice of a booking cancelation on your booking platform, we recommend you take a quick look at your Turno schedule to make sure everything is in order. Turno has a feature that allows you to keep projects after a booking has been deleted. You can enable it in your projects settings page. Open a chat with our support team if you need help setting it up!