Leave a Review Turno for Hosts
The customer support is the best part.
We still have yet to even fully integrate turno with all our properties/really use it to its full advantage; we’re total noobs— but one thing I can say is their customer support through chat has always been outstanding and is one thing I really love about this product and would recommend. A few times now I’ve had some very specific questions or issues, and almost right away you get a REAL PERSON who will talk with you about it. Yes, an actually real person who knows the service, its capabilities and how it works, and can actually answer your questions!!! Every conversation I’ve had with the support team so far has been very helpful and informative. Big shoutout to the whole support team, seriously. And thank you to Sally who was patient with me and helped me with my most recent issue/my questions! I always feel like I can directly reach out to this team to get my questions answered, even if it’s small or stupid, whenever I’m confused. They know their stuff and will help you!Show lessbeatlegirl99
Developer Response
Thank you so much for such a detailed review! We're so happy to hear that you found the help you were looking for when you talked to our support team. And yes! We have real people online all day everyday to help you with anything you need on Turno. Thanks for mentioning Sally! She is lovely, isn't she? Open a chat with us whenever you need ;)Steven is excellent!!
Outstanding support from Steven as I on-boarded just now. Turno looks as though it will be perfect for my needs! Thank you!!JTVanIsle
Very happy!
I’ve been using Turno as a host for about a year now and have been happy with the service. I’m leaving this review because today I feel that they went above and beyond. I had to delete and reconnect my management software for various reasons and when I tried to resync it with Turno there was a technical bug. The engineering team addressed the issue within hours and fixed it. I coordinated this through Claire who is a senior support specialist and she was fantastic. She was proactive, helpful, knowledgeable, and above all, kind. Thank you Claire and the engineering team, I am very grateful for your prompt response and favorable outcome!Show lessGBQ Properties
Developer Response
Thanks so much for sharing how our support team has helped you! We're so glad to hear that you saw so many of Claire's qualities just from talking to her on the support chat! Open a chat whenever you need, we're online 24/7 ;)