Leave a Review Turno for Hosts
The customer support is the best part.
We still have yet to even fully integrate turno with all our properties/really use it to its full advantage; we’re total noobs— but one thing I can say is their customer support through chat has always been outstanding and is one thing I really love about this product and would recommend. A few times now I’ve had some very specific questions or issues, and almost right away you get a REAL PERSON who will talk with you about it. Yes, an actually real person who knows the service, its capabilities and how it works, and can actually answer your questions!!! Every conversation I’ve had with the support team so far has been very helpful and informative. Big shoutout to the whole support team, seriously. And thank you to Sally who was patient with me and helped me with my most recent issue/my questions! I always feel like I can directly reach out to this team to get my questions answered, even if it’s small or stupid, whenever I’m confused. They know their stuff and will help you!Show lessbeatlegirl99
Developer Response
Thank you so much for such a detailed review! We're so happy to hear that you found the help you were looking for when you talked to our support team. And yes! We have real people online all day everyday to help you with anything you need on Turno. Thanks for mentioning Sally! She is lovely, isn't she? Open a chat with us whenever you need ;)Steven is excellent!!
Outstanding support from Steven as I on-boarded just now. Turno looks as though it will be perfect for my needs! Thank you!!JTVanIsle
Very happy!
I’ve been using Turno as a host for about a year now and have been happy with the service. I’m leaving this review because today I feel that they went above and beyond. I had to delete and reconnect my management software for various reasons and when I tried to resync it with Turno there was a technical bug. The engineering team addressed the issue within hours and fixed it. I coordinated this through Claire who is a senior support specialist and she was fantastic. She was proactive, helpful, knowledgeable, and above all, kind. Thank you Claire and the engineering team, I am very grateful for your prompt response and favorable outcome!Show lessGBQ Properties
Developer Response
Thanks so much for sharing how our support team has helped you! We're so glad to hear that you saw so many of Claire's qualities just from talking to her on the support chat! Open a chat whenever you need, we're online 24/7 ;)Amazing Service
I used Turno to find cleaners for my Airbnb and overall the service is great. The search/bid feature is very useful for finding good cleaners on the area. The app itself is user friendly and intuitive. Customer service is awesome, especially Giorgio, who helped me with my concerns. If you have a short-term rental I definitely recommended Turno!Show lessmalahims
This App is the BEST
I have been using it for years now. Customer service is amazing and have always answered my questions quickly and helped fix things for me. They are also very receptive to fix any bugs that may arise and are usually solved quickly. The app itself is super user friendly. Even better on mobile. It saves me hours and hours of scheduling, since there is automations and easy to use to select cleaners. Syncs with my Airbnb calendar therefore there are no missed cleans. Would highly recommend this app and worth every penny for how much time it saves me.Show lessMeredith555
Amazing so far
Customer support was great from Lucas - thank you!Edgraves
Life saver!
I love that I found this app. We just started Airbnb. I was going to turn it over myself, but with two small kids, that was a nightmare. I found Turno and things are running much more smoothly! I list my unit, and cleaners bid their price to clean. Then you add the ones you like to your own team. Your team then schedules themselves on the days they want to work. Honestly, why aren’t all jobs like this? What a great idea.
Now the annoying part is just trying learn all of the app feature, and some of the app glitches. After you post your home for bids, cleaners from a wide radius can bid ( no direct address is shared), and I had cleaners scheduled that lived hours away who decided not to show up because of how far it was. I also had a cleaner deleted from my team, and trying to re-add her was impossible. I had to wait an hour to talk to customer service (very nice by the way) and they got it resolved on my end, but on her end she couldn’t pick up work.
The app is still well worth the quirks, especially when you find your team of people you trust. It really takes a lot of the stress and anxiety off of your shoulders. Would recommend to anyone needing to outsource cleaning!Show lessHans is
Developer Response
Thank you so much for sharing your experience and feedback! We're delighted to hear that Turno has been making it easier to manage your rentals - that's what we live for!Turno is excellent
This app is very helpful for organising cleaning services for Airbnb. I had a problem with a cleaner and a lady called juniper was super helpful in resolving it. Recommended!Big Joe Baloney
Outstanding App and Service
I am a travel nurse and Airbnb my home when I am away. This app has been a life saver for us having to keep up with bookings and cleanings. We found our cleaner on here who is phenomenal and the app makes it so convenient to alert her of our bookings. It syncs with Airbnb and VRBO which we have both. Once the clean is listed which is within minutes, my cleaner is alerted and able to accept the clean right away. It makes it a seamless process and we don’t have to make a bunch of calls and remind a cleaner that it needs to be cleaned. It’s layed out in a way where she knows it there is another check in that same day so she is able to plan her day as well.
It is also very convenient and easy to get in touch with a real person if there are any issues. We had one issue with a payment processing and were able to get in contact through the app to a live agent. Claire was amazing and got us through, fixing the problem within minutes. She was polite and understanding. That is a big plus in this day of automated services. I am very grateful for the development of this app. We would not be able to handle our cleans as effectively as we are with this service.Show lessPla327
Developer Response
Thank you for such a detailed review and for mentioning Claire! We're so happy to know that Turno has been a helpful tool in running your rental!Useful app but still has some kinks
I agree with other reviews-it’s a great concept/app but I also have struggled with the usability-it’s not the most user friendly app-difficult to navigate around and make changes without the need of customer support. Certain functions are only available on the desktop version which is not ideal. The menu options should be more fine tuned with all options for navigation and operations/directions given for all available options. On the other hand, customer service is great-Ruby was a huge help to figure out my issues and a pleasure to work with. I wish there was a number to call though-I don’t mind chat but it takes so much longer than just talking to someone.Show lessTH4898
Developer Response
Thank you for your feedback and for mentioning Ruby! Our team is always working to improve our user experience, and your suggestions are important to us. Our browser version does have more options at the moment, but the mobile app should be able to provide you with updates about everything!
