Leave a Review Turno for Hosts
Happy Host
Turno is a great app that makes getting your properties taken care of and paying your cleaners stress free! Wish I had started using it sooner. Their support is amazing too. I was assigned a tech support in the beginning, Emma, she has been a huge help with learning how to use the app and correcting any issues right away. She called to introduce herself and explain things within a couple of hours of creating my account. Later I messaged support about getting my cleaner paid, they sent info she could try to resolve it, but later Emma emailed me explaining what I needed to do (it was error on my part). I really liked how she checked into it and got right back to me on what needed done so I was able to get her paid. Subscribed immediately after this!Show lessGrid addict
Developer Response
Hello and thank you for such a detailed review on your experience with Turno! So glad to hear we're helping take the stress off of managing your rentals, it's what we strive for! We appreciate your shout out to Emma! Our support team is online all day every day to help you with anything you need ;)Customer support
Had some issues setting up and certainly things could be made clearer and more seamless but Frank was brilliant at resolving and providing support! Thank you!JNaran91
Thanks Andrew!
Turno is a great app that has saved me many a headaches with scheduling or finding nearby cleaners. Anytime I have a question they respond super fast. Andrew helped me with an inquiry today and even offered to fix something for me. Top notch service. Thanks Andrew and all at Turno!Wyldperv
Developer Response
Hi! Thank you for your review of Turno and for sharing your positive experiences. We're so glad to hear that Turno has helped solve the hassles and headaches of your STR turnovers -- that's exactly why we're here! Thanks also for your shoutout to Andrew and our Customer Support team. Top notch service is our goal! We appreciate your business and we wish you continued success!Great app for communicating with cleaners
I use this app to communicate cleaning tasks with my short term accomodation cleaners. It connects directly with my property management system Uplisting and auto creates tasks. Carly in the customer service has been brilliant in helping me with usage and has taken my suggestion of a feature that isn’t available to the development team whilst providing a short term work around.Show lessFreyaCosstick
Developer Response
Hi Freya, thank you so much for your review and for sharing your experiences with Turno! We're glad to hear how our platform is helping automate and simplify your cleaning operations. Thank you also for your shoutout to Carly and for sharing how she's helped you find a solution to your need -- that's the level of Customer Support our trained specialists strive for each day! We appreciate your business and wish you much success!Excellent support service!
The turbo team is always quick to respond and very helpful. Lucas was able to help me with multiple concerns in a matter of minutes and sort everything out. They are all very effective with support!Mnbczzcb
Developer Response
Hi and thank you for taking the time to write this review! We appreciate your kind words about Lucas and our team. Our Customer Support specialists take pride in delivering personalized assistance while maintaining a high understanding of our platform at all times. Thank you for being a Turno customer and we wish you success!Support with Turno for Hosts
I was having an issue with one of my cleans results not being up to our Standards and needed help as to how I could fine tune my Check List and get it setup so that there was no question as to what our expectations were and the the cleaner followed and filed the Cleaning List entirely, after each cleaning.
Dalia was a great help at guiding me through this. Two big thumbs up for her help, for sure.Show lessIan.v
Developer Response
Hi Ian, thank you for your review and your kind words about Dalia! We're glad your issue was solved, our Customer Support specialists are highly trained in our platform and ready to tackle any issues that may come along the way. Don't hesitate to reach out, we offer 24/7 support via live chat and email. Thank you for being a Turno customer, we wish you success!Awful service
Failed to sync 4 times with out booking platform meaning it missed essential cleans. No compensation offered by Turno and refused to refund for the awful software. Avoid!John Taylorson
Developer Response
Hi John, we’re very sorry you experienced issues with your calendar sync. We understand and empathize with the impact this had on your guests and your business. Our leadership team offered you compensation via chat when you last contacted us but did not hear back. Also at that time, our tech team began working to determine the issue source, as your sync troubles appeared isolated to your account. If you haven’t received our offer, please contact us via chat or email us cs@turno.com to discuss. Again, we’re very sorry you experienced issues and welcome the opportunity to continue serving you and your business.Great customer service!!
I would rate Turno for its excellent customer service, for example when I had an issue today, one of the staff - Mary was quickly able to resolve my issues. And not just this occasion but in several instances, their customer service is top notch which is especially important if you need a solution in a fast paced business like short term rentals. Excellent platform with a solid foundation but I must say still not perfect but I am sure it is getting there with every update. Thanks and congratulations for such an amazing platform!!Show lesssamasrinivas
Developer Response
Hi Samasrinivas, thank you so much! We are very appreciative of your review and praise for our Customer Support team. Mary and all the members of our CS team work hard to provide live 24/7 assistance to our users and they strive to stay abreast of the very latest to ensure the best possible customer outcomes. As a company, we also dedicate ourselves to ongoing software improvements that enhance the user experience and deliver valuable features and services. Thank you again for your review and for being a Turno customer!Crashing
Keeps crashing and have to delete and download again. Won’t open at all sometimesUfffuuuuzcvbbnn
Excellent customer service
Vance was excellent, she carried out the work to fix my problem, was polite and very present to speak to, responded quickly, and even explained each time what she’d done as to how the queries I had were resolved. All round very helpful. Thanks, Vance!jess1345789
