The worst. I would give it zero stars if possible
I found this app from Lincoln as they are a related vendor. Was excited for what initially appeared to be a terrific concept. Boy was I wrong. After I moved my schedule around a week prior to my appointment they cancelled less than an hour prior. They then tried to schedule a service for Sunday when vendors can’t work in my community. It took three phone calls to reach a human being. They claim their chat is monitored live. It is not. Do not WASTE your time or money. I’ll be sure to inform Lincoln Motors of the type of vendors they are associating with. If you don’t have the capacity to fulfill your services do not make appointments that you cannot keep. THE WORST
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Terrible
They rescheduled the appointment for MULTIPLE time and finally came on a rainy day. Then they CLAIMED they halfway cleaned my car although I feel they did almost nothing since they are still a lot of places not cleaned, including interior , exterior, tires, glass, water marks, and light scratches, none of them were taken care of. I called the customer service and they promised me for a “redo”, then they send someone but said “they will NOT redo but will finished the uncompleted work from that rainy day.” Not surprised, all those exterior water marks, light scratches, interior dirts…etc. are still there. I paid for 4 hours service (Totally Awesome Detail, which is their most expensive service) yet they spent less than 2 hours in total on my car.
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Booking and appointment times are useless
Booking through the app is completely useless, as the available appointment times are not actually appointment times. It does not show available appointment times in your area, so if you’re in a pinch, you are still out of luck. I was wanting this service to be top tier, but offering imagined, utterly meaningless ghost times, is the most useless feature of any app I have ever seen. I was directed to call the customer service number to see “actual available times.” The app is useless and I’m not sure how it has more than a 2 star rating. Clearly they have two different systems and the one they provided value to the consumer isn’t consumer facing and that’s a joke.
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