The worst. I would give it zero stars if possible
I found this app from Lincoln as they are a related vendor. Was excited for what initially appeared to be a terrific concept. Boy was I wrong. After I moved my schedule around a week prior to my appointment they cancelled less than an hour prior. They then tried to schedule a service for Sunday when vendors can’t work in my community. It took three phone calls to reach a human being. They claim their chat is monitored live. It is not. Do not WASTE your time or money. I’ll be sure to inform Lincoln Motors of the type of vendors they are associating with. If you don’t have the capacity to fulfill your services do not make appointments that you cannot keep. THE WORST
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Terrible
They rescheduled the appointment for MULTIPLE time and finally came on a rainy day. Then they CLAIMED they halfway cleaned my car although I feel they did almost nothing since they are still a lot of places not cleaned, including interior , exterior, tires, glass, water marks, and light scratches, none of them were taken care of. I called the customer service and they promised me for a “redo”, then they send someone but said “they will NOT redo but will finished the uncompleted work from that rainy day.” Not surprised, all those exterior water marks, light scratches, interior dirts…etc. are still there. I paid for 4 hours service (Totally Awesome Detail, which is their most expensive service) yet they spent less than 2 hours in total on my car.
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Booking and appointment times are useless
Booking through the app is completely useless, as the available appointment times are not actually appointment times. It does not show available appointment times in your area, so if you’re in a pinch, you are still out of luck. I was wanting this service to be top tier, but offering imagined, utterly meaningless ghost times, is the most useless feature of any app I have ever seen. I was directed to call the customer service number to see “actual available times.” The app is useless and I’m not sure how it has more than a 2 star rating. Clearly they have two different systems and the one they provided value to the consumer isn’t consumer facing and that’s a joke.
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Horrible-don’t use
PSA: Do NOT use Spiffy - On-Demand Car Care. My car was in desperate need of a full detail and I decided to go for a pricy detailing at home. A technician named Angelo came to do the detail. He took about 2.5 hours and then we went to look. He already had the tarp rolled up, but there were so many places he missed along edges, a headlight left with green black mess, the gas cap area wasn’t touched. There was a whole tree up along the edge under the hood. Inside the tailgate was a mess. He made comments like, ‘well I used my pressure washer’. He agreed to touch up and spent a half hour doing so before telling us he was done. There were still so many areas along edges and such that I just gave up and told him fine, but we still have lots of areas to finish. I took a lot of pictures for the company. After he finished touching up, I could still see an area up by the tailgate hinges that has stuff packed in. He said ‘well that’s caked on’. I expected that he would know how to clean this. He also said ‘I don’t like having an unsatisfied customer’. The last was said while he finished packing up. I could have taken my car to the local hand wash car wash and gotten it done better. I gave no tip and sent a bad review. I received a reply from the company with an email to send more details and my pictures to. It’s now been several days and no response. So their customer service is as bad as the detailing.
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Worst app!
Tried booking multiple times. Was told that there was services offered in my area but every time I tried to book, it showed no services available, would not let me select dates, and even when I was logged in to the app, support chat would tell me it showed on their end that I wasn’t! Even when I deleted the app and redownloaded it, still couldn’t get services. I went to put all my information in to the app and it showed my email was already in use and I had to log in to merge accounts. This app is not very user friendly!
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Great idea, horrible execution
I downloaded the app and was pleasantly surprised that I could schedule a carwash appointment right within the app. After setting up an appointment time, I got a notification that my appointment had been rescheduled to a completely random time, which didn't work for me. I reached out via app chat to let them know and they replied that the owner couldn't make that time. Then why show it as available? Then I had a back and forth text convo with the owner to setup a time, so why even have the scheduler in the app? When they came out, they were 45 minutes late. After they were finished, I checked out the car and there were brown streaks all over my windows. I left a comment about that in my review and they contacted me via the app and asked me to email photos. I explained that photos don't show the steaks. Again they asked for photos lol. I finally give up. Great idea but horrible customer service.
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Scheduling Nightmare
Currently on my 5th reschedule by Spiffy after selecting an initial (confirmed) time-slot a week ago. This was after rearranging my work schedule and a road trip for the cleaning to be done today. The earliest they can get me in is now several days after my original ‘confirmed date. Not really sure what the point of the app is if your scheduled time & date will change and/or be cancelled non-stop after booking.
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Service great, app horrendous
First, let me state that Spiffy has been a solid mobile detail service. The technicians they sound out are friendly and do great work.
Given this is the App Store though, this rating is for the app. The app is consistently unreliable. On more than 1 occasion I have given up on trying to book through the app and driven to the local car wash. Bugs I’ve experienced: adding a new car gave an error message, areas in checkout have loading animations that never stop, after paying I received a black screen, sometimes different pages don’t load at all, text messages have the same information as the message that the text tells you to click through to read, on almost every booking I receive a message stating the booking slot wasn’t really available.
Please fix the app or your hard working techs won’t have any cars to detail.
Given this is the App Store though, this rating is for the app. The app is consistently unreliable. On more than 1 occasion I have given up on trying to book through the app and driven to the local car wash. Bugs I’ve experienced: adding a new car gave an error message, areas in checkout have loading animations that never stop, after paying I received a black screen, sometimes different pages don’t load at all, text messages have the same information as the message that the text tells you to click through to read, on almost every booking I receive a message stating the booking slot wasn’t really available.
Please fix the app or your hard working techs won’t have any cars to detail.
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Engine oil leak
Poor engine oil change service and bad warranty. Started noticing the drips under the engine on my driveway. At beginning I thought it may be some splash from the job. Then it was raining in the following week and the driveway was wet. After two to three weeks, the stain didn’t go away but got bigger. Then I confirmed it is the engine oil, because it is fresh yellow oil. But when I contacted Spiffy, I was told that their warranty is only for 7 days!!! They won’t do anything about it, and asked me to bring my car to dealer shop. This is insane. Will never use Spiffy again.
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A must for high producers and top achievers
I’m usually making sales calls while my car gets a spiffy wash inside/outside during my biz working hours. Highly recommend😎
