The app is cool….the customer services makes the difference
The app is def cool and all…but the active/live customer care you get with the app makes the difference. Most apps like this are all about automating every interaction you have with the brand. Spiffy weaves customer care (like a live human) together with the app…which makes me a fan1
Horrible service for the price
I paid $199 to have have my Porsche detailed and the technician that arrived did a horrible job. I a guy to do what I could have done at a automatic cash was and vacuum station. There was debris left I. The car and white residue from the car wax. They offer to send a senior technician out, but why wasn’t a experienced technician out in the first place ! The app and service seems convent, but it’s more trouble than what it’s worth. BUYER BEWARE!
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They will cancel your appointment and don’t notify
I’ve try to schedule an appointment but spiffy keep “rescheduling” and then cancel it. The platform should be able to book you for a time slot and then mark it as unavailable. Unfortunately that’s not the case. It would look like one day it’s free but then is completely booked. Second time I try to schedule an appointment, they “reschedulle” due to rain at 4pm when my appointment was at 12. They cancel that appointment too. Honestly, I was trying to support this service but after they cancel your appointment twice… just disappointed
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Wanted To Love It, But Nope
This is a really great concept, poorly executed. The app is clunky and buggy. And, apparently, the available appointment times are not live. Booked a wash for today and got a response telling me that the appointment time I selected was not available, and they did not have anything until next week. If you’re going to offer an app that allows clients to select an appointment time, it it must show live availability otherwise you’re going to lose clients. It is 2020, after all. It’s not a difficult concept. Sadly, I’m deleting the app and moving on to something else.
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Buyer Beware: Do not use for oil changes!
Used Spiffy for an oil change on my BMW because I did not feel safe going to a Jiffy Lube or the dealership during the pandemic. The technician had to come and go twice, spent a total of 3 hours doing the change and, after all of that, did not put enough oil in the car. I received a warning message that my oil was too low when starting up the car. Company reimbursed me for the extra oil I had to buy at AutoZone (a trip that defeated my original safety purpose) and gave me a $20 credit to use for future oil changes on the Spiffy app. The total of this did not even compensate the total cost of my oil change. The extent of the damage of their service is yet to be known. If they didn’t know how to put oil in the car, what else did they mess us? Buyer beware.
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Great service and great support
I’ve been using Spiffy for a couple of years now, and I’ve had services done on several cars at both my office and home. The communication with the technician and support line is always top notch, the convenience is unmatched, and the quality of the work is solid.
Cancelled on me 3 minutes before appointment
Can you give zero stars? Scheduled an appointment for 11am on a Thursday a few days beforehand and confirmed it both on the app and over the phone. Ran errands and rushed home to be there for the appointment and at 10:57am got a text that they were "busy in the area helping other costumers". Couldn't perform a service all day (or the next!). Cancelled on me 3 minutes beforehand. Why even have the appointment? Not a proper way to do business at all and I'm disappointed I even game Spiffy a chance.
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Great service but app needs work
I have been using Spiffy for a few years and love the simplicity of the service. As with any on demand/ we come to you service, there are good and bad technicians that complete the work. If a tech ever missed an area, the customer service team through the app has been great to make sure it’s taken care of. All in all I have had great techs and will continue to use the service.
The new app version with the dashboard just doesn’t vibe for me. Unfortunately it’s become a marketing haven for their extra services when the prior versions had a cleaner simpler flow when the app launched. I’d love to have the optional features of the new services spiffy is integrating with (like auto maintenance & recall info) be shifted off the main dashboard.
The new app version with the dashboard just doesn’t vibe for me. Unfortunately it’s become a marketing haven for their extra services when the prior versions had a cleaner simpler flow when the app launched. I’d love to have the optional features of the new services spiffy is integrating with (like auto maintenance & recall info) be shifted off the main dashboard.
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Good service, app itself is sketchy
I was happy with the job they did on my car, but when I went to pay and add a tip, the app way overinflated the percentage. It was a $149 charge, and when I tapped the button for a 20% tip, it added another $49. That’s almost 33%, not 20! Seems like they’re trying to trick people into bigger tips. I still recommend it for the service but watch out when you pay.
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Loved the service as hassle free booking
I loved my service for my Escalade and also limited edition F150. They did a great job with protecting my driveway and were very courteous especially since I have a newborn and not making too much noise. I highly recommend this company, both vehicles turned out beautiful. I think I created neighboritis as all of of neighbors now use Spiffy.
Thank you for the great car wash! My wife loves it as well! 😎
Thank you for the great car wash! My wife loves it as well! 😎
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