They just took my money and never came out to see my car
So I needed my brakes caliper replaced so I booked an appointment on 11/7 through their website.
The appointment was for 11/8 between 11:12AM and 1:12PM. My mechanic Rusty had messaged me to see what was wrong with my truck exactly, and I had told him that my friend had replaced my brakes and that friend noticed the caliper was cracked. after I told him this, he seemed to have no more questions. The next day I’m waiting and waiting for the mechanic to show up, however, no one even bothered to show. I don’t get any type of response until 5:20 PM. At that time I had gotten what seemed like an automated message that my appointment had been canceled. Although I wasn’t the one to cancel, they still had the gall to charge me the $150 cancellation fee.
The next few days was me trying to get that refunded, but no one was helpful at all. One guy said something about the terms and conditions and that there’s nothing they could do about it. Another said I would get a call within 48 hours to sort it out, yet I am still waiting for that call. Leaving this review is my last resort so I may file a small claims with my bank and contact the Better Business Bureau. Please do not use this Mechanic service. They are crooks.
The appointment was for 11/8 between 11:12AM and 1:12PM. My mechanic Rusty had messaged me to see what was wrong with my truck exactly, and I had told him that my friend had replaced my brakes and that friend noticed the caliper was cracked. after I told him this, he seemed to have no more questions. The next day I’m waiting and waiting for the mechanic to show up, however, no one even bothered to show. I don’t get any type of response until 5:20 PM. At that time I had gotten what seemed like an automated message that my appointment had been canceled. Although I wasn’t the one to cancel, they still had the gall to charge me the $150 cancellation fee.
The next few days was me trying to get that refunded, but no one was helpful at all. One guy said something about the terms and conditions and that there’s nothing they could do about it. Another said I would get a call within 48 hours to sort it out, yet I am still waiting for that call. Leaving this review is my last resort so I may file a small claims with my bank and contact the Better Business Bureau. Please do not use this Mechanic service. They are crooks.
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Hit or miss
I used this service twice. On the 1st use, everything went fine without any issue. The 2nd time around the mechanic was a no show and I adjusted my work schedule for the scheduled service period. The app has no way for you to contact anyone when that happens. I had to send an email from the confirmation alert. I will go to yelp from now on and avoid the $150 diagnostics fee. I don’t mind paying for the convenience, but the app would be better if you can leave reviews for your mechanic - right now it is the wild Wild West.
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Paid $700 for services but received none.
If you use AfterPay be careful. Yourmechanic is having issues with orders disappearing after you pay with AfterPay. I am on day 5 of waiting for a resolution… I’ve sent receipts, waited for callbacks, still nothing.. and it’s not like car problems just go away on their own.
Update- gave 3 stars ( up from 1 star ) as they contacted me a few hours after I posted this to resolve the matter.
Update- gave 3 stars ( up from 1 star ) as they contacted me a few hours after I posted this to resolve the matter.
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