App is almost useless for me
Invoicing barely works, half the time app just glitches and wont create the invoice I am working on. App is very limited, they expect customization to be done on a desktop, which is crazy in 2024. I barely use an actual computer anymore.Developer Response
Hello there, we're sorry to hear about the invoicing issues and limitations you're experiencing. We appreciate your feedback and are working on improvements. We'd encourage you to reach out to our Merchant Experience Team at help@helcim.com or 1-877-643-5246 for assistance. Thank you!Stay away
It works when it wants to the app is horrible forces you to end up using there virtual terminal then your stuck paying higher fees. Takes way to long to get payments to account and the customer service is a joke only open for 8 hours a day so if you have problems out side their business hours your out of luck and can’t take payments and no help.Developer Response
Hi there 100Auto, just checking in. We're sorry to hear about your experience with the app and customer service. We’re working on improvements and appreciate your feedback. Please reach out to our Merchant Experience Team at help@helcim.com or 1-877-643-5246, and we’ll do our best to assist you. Thank you!Just scam
Worst service. After one transaction for more than 600$ they closed my account, the money was not returned, when you call them they say the specialist for closing the account communicates only by e-mail ... scam of the yearDeveloper Response
Hello there, we’re sorry to hear about your experience. Our team has connected with you regarding your account. If you need further clarification about the account closure, please reach out to help@helcim.com. Thank you for your understanding!