AurGroup technology is not keeping up with peers
Overall, AurGroup is a nice service Credit Union but the bank does not have the appropriate technology to keep it up with peers. Unfortunately, I will be switching banks soon.Unusable app
I can’t log into my account without the whole app crashing!Clunky app
I’ve been a member of this credit union for over 20 years so I’ve been able to watch the evolution of technology for member banking and I’m not very impressed.
This app is clunky to use and difficult to log into. On only one of my series of three iPhones have I been able to save the password so that it will automatically log in to the app. On the website you have to enter your user ID and password on different pages so it’s a multiple step process (for security) that doesn’t make for a quick login. I’m not surprised that the app follows suit.
The one thing I have found to be easy and convenient is depositing a check via the app. I’ve not had any trouble doing that, so good job there.
I’m going to be switching credit unions now that I’ve discovered this institution does not interface with Plaid and therefore I’m unable to transfer money or make payments directly between my bank accounts and other online accounts. Aurgroup has been a good credit union but their technology offerings have not kept up with the times. If that’s your jam, have at it, but if the institution wants to attract and retain a younger member base there really needs to be more variety and ease with digital banking options.