Inconsistent
This was a great app 2+ years ago. They have overhauled the system, changed numerous requirements and it is hit or miss now. More times than not it tells me the information entered is not correct. I am 100% sure of my member number and password. I use LastPass and am certain that is not the issue. Be leery as you may or may not have access to your financial institution. As of late traveling or trying to log in I am told to contact the main line and of course it is after hours or the weekend.
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Logging in
Why have an app or a website when every other day it’s telling there’s and issues with the login
AurGroup technology is not keeping up with peers
Overall, AurGroup is a nice service Credit Union but the bank does not have the appropriate technology to keep it up with peers. Unfortunately, I will be switching banks soon.
Unusable app
I can’t log into my account without the whole app crashing!
Clunky app
I’ve been a member of this credit union for over 20 years so I’ve been able to watch the evolution of technology for member banking and I’m not very impressed.
This app is clunky to use and difficult to log into. On only one of my series of three iPhones have I been able to save the password so that it will automatically log in to the app. On the website you have to enter your user ID and password on different pages so it’s a multiple step process (for security) that doesn’t make for a quick login. I’m not surprised that the app follows suit.
The one thing I have found to be easy and convenient is depositing a check via the app. I’ve not had any trouble doing that, so good job there.
I’m going to be switching credit unions now that I’ve discovered this institution does not interface with Plaid and therefore I’m unable to transfer money or make payments directly between my bank accounts and other online accounts. Aurgroup has been a good credit union but their technology offerings have not kept up with the times. If that’s your jam, have at it, but if the institution wants to attract and retain a younger member base there really needs to be more variety and ease with digital banking options.
This app is clunky to use and difficult to log into. On only one of my series of three iPhones have I been able to save the password so that it will automatically log in to the app. On the website you have to enter your user ID and password on different pages so it’s a multiple step process (for security) that doesn’t make for a quick login. I’m not surprised that the app follows suit.
The one thing I have found to be easy and convenient is depositing a check via the app. I’ve not had any trouble doing that, so good job there.
I’m going to be switching credit unions now that I’ve discovered this institution does not interface with Plaid and therefore I’m unable to transfer money or make payments directly between my bank accounts and other online accounts. Aurgroup has been a good credit union but their technology offerings have not kept up with the times. If that’s your jam, have at it, but if the institution wants to attract and retain a younger member base there really needs to be more variety and ease with digital banking options.
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Easy to use
Love the balance at a glance feature. Just a quick look without logging all the way in. And. Mobile Deposit is cool.
Way better
This app is way easier and better to use. Good job guys
It’s alright
Has all the functions of the normal mobile site with no performance issues, but description does say mobile check deposits and that function does not exist, only reason to use the app over the site really
Simple. Clean. Efficient.
The app gets right to the point without any extra things to accept. The instant balance feature is neat and unique. The white look makes this app professional and enjoyable to look at. Also, the app doesn't ask for your location or Bluetooth as one of the first things. However, you can use your enable your location to see Aurgroups near you.
As with any review I write. I have some comments and ideas for features.
First. Please add push notification for when I make transactions in my checking or savings account.
Second. Please add a dark mode. My eyes are sensitive to bright white lights, and I would be beyond appreciative if you add this feature.
Third. I wasn't notified of my login through my email address. This is concerning for a security perspective.
Fourth. Please add the ability to deposit checks through the app. This would make my life easier and more efficient.
I will be watching for updates and features as time goes on and update my review accordingly. As a final comment. Acronyms are annoying. The ”CU” at the start of the app is ugly and painful to look at.
Overall. Y’all did a fantastic job creating and designing the app. Good job.
As with any review I write. I have some comments and ideas for features.
First. Please add push notification for when I make transactions in my checking or savings account.
Second. Please add a dark mode. My eyes are sensitive to bright white lights, and I would be beyond appreciative if you add this feature.
Third. I wasn't notified of my login through my email address. This is concerning for a security perspective.
Fourth. Please add the ability to deposit checks through the app. This would make my life easier and more efficient.
I will be watching for updates and features as time goes on and update my review accordingly. As a final comment. Acronyms are annoying. The ”CU” at the start of the app is ugly and painful to look at.
Overall. Y’all did a fantastic job creating and designing the app. Good job.
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