Policy not the app
You figured it out after a few weeks, we lost a lot of time. This is similar to decisions with your robo call system which locked us out for 3 days from accessing our cards. Everyone in the bank was helpful but they didn’t have answers, it went to the top.
It seems there are policy changes or new adventures or updates WPCU embarks on and repairs things as they go, rather than testing things “offline” (however that needs to happen) to be certain new moves will not always result in crashes. It’s been common in the last 6-18 months from logins to deposits to cards…the business side is a mess for buisness owners. I hope the professionalism and preparedness improves because WPCU isn’t feeling like a solid option anymore, it feels like 2nd class banking…and whoever decided to consolidate business services to so few people that you cannot go into a branch to get help, or need to work around personal schedules…that’s backwards from where we started with you in 2012.
Response from developer
Hello and thank you for taking the time to detail what aspects of your experience you are unhappy with. We want to understand your feedback and learn more about how we might provide you with outstanding service. Please email MyVoice@wpcu.coop leaving your name and preferred contact method along with a description of your experience and we will respond shortly. If you elect to copy and paste your review in the email, that is fine. We look forward to speaking with you and understanding more about what aspects of your experience you are unsatisfied with, so that we might provide you with excellence service.