New release needs fixes
Update: I’ve now overpaid 2 bills since the “update”. The scheduled payments don’t update like they used to and don’t show in a timely manner, causing me to think the payment was never scheduled. VERY disappointed with this app.
Response from developer
Hello and thank you for sharing your feedback about our latest update. We are gathering member feedback and providing our leadership with a comprehensive report on what members are saying. Your comment allows us to further understand what our members think about the update, and we thank you for taking the time to help us better understand. We thank you for your membership and we sincerely apologize for any inconvenience the recent outage or the update has caused you.
Widget Removal
I’m also not a huge fan of the new app design that changed the view of the my accounts screen. Having my available balance in the green font was very convenient for a quick view when logging in and that has been stripped away as well. For someone with multiple accounts on one screen there is no pronounced separation anymore so it’s not as visually appealing. Overall the functionality of the app is great but a lot of the changes seem to make things harder and like a move backwards instead of forward.
Response from developer
Thank you for sharing your honest feedback with us. We appreciate the opportunity to hear from our members about what they think about our app. Thank you for taking the time, your input helps us know more about how we can help our members and provide them with the amazing experience they deserve.
Constant updates
I liked the way it was, just update your security codes in the background of the coding and app, and leave the user interface ALONE!!!
If you want to incorporate a new style, font, color, etc. add it in the options menu of the settings!! Stop forcing users to have to adapt to a whole new app. It gets old and is annoying every time…
Response from developer
Thank you for sharing your thoughts and concerns about the app update. We love discussing ways that we might improve the experience of our members. If you would like to discuss your concerns further, please email MyVoice@wpcu.coop leaving your name, preferred contact method, and a description of your experience and we will reach out shortly. Thank you for taking the time to share your honest feedback, we greatly appreciate it. Have a great day!