Disappointing Support
I recently got an auto loan with Fifth Third Bank and am extremely disappointed with their service. About 11 days after opening the account, I received a letter instructing me to register my account online. I followed the steps exactly as provided but was unable to log in. When I called customer support for help, they claimed I hadn’t followed the instructions and insisted the registration had to be done online—something that wasn’t stated in the letter and doesn’t match my experience with other banks, where app enrollment is also an option.
Support kept asking for a PIN, which I was never provided, and when I asked to reset my password, they said it wasn’t possible. They finally told me there was “nothing they could do” until my account had been open for 14 days. This makes no sense, and no other bank I’ve worked with has such convoluted or unhelpful processes.
I have accounts with several other banks, and Fifth Third is by far the worst in terms of customer support and account setup. I regret choosing them for my loan and wouldn’t recommend them to anyone.
Support kept asking for a PIN, which I was never provided, and when I asked to reset my password, they said it wasn’t possible. They finally told me there was “nothing they could do” until my account had been open for 14 days. This makes no sense, and no other bank I’ve worked with has such convoluted or unhelpful processes.
I have accounts with several other banks, and Fifth Third is by far the worst in terms of customer support and account setup. I regret choosing them for my loan and wouldn’t recommend them to anyone.
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Credit Card and Checking statements accounts on line
I do not like the new method of the way the accounts are online in other words it used to show credit card balance of X and if you made a payment, it would show up in the next line and show you the new balance of XX now you don’t know what you’ve paid and what you have it I don’t know if that system you guys developed so you could cheat people out of money or what, but it is very confusing to keep up with. Things oughta be in line item deposits, debits , credits paid, and then the balance following each one of those, but you guys let it run on like a water faucet. I just do not like the new system at all. It used to be very legible in layman’s terms what you need to realize is everyone out here is not a banker, but we understand subtraction and addition, anything you’re willing to do the sake of you making money that’s just my opinion I don’t like it. I don’t like it. I don’t like it.
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No Conformation Numbers
Dear, Miss, Madam or Sir,
When I use the website I always get a confirmation number on transactions. I was asked to try the mobile app on my phone many years ago, by a teller. I did, and it gave no confirmation numbers. The next time in the bank, I told her this, and said I would be deleting and not using the app again. She said she’d let “them” know about the issue/problem. Now many years later, I’ve tried the app again hoping for better results, but NOPE! The first thing I did was make a transfer between a couple of my accounts, surprise, no conformation number, even after all these years. Besides that slight, the app IS NOT as easy to use as the website either. I went back to the app to try and activate a new card. On the card it says go to the app. I could not find anywhere to activate a card. So back to the website, where it was absolutely simple to do. If card activation is on the app, it should not be difficult to find. It should be every bit as simple as the website. So please fix the app.
Thank You,
A Faithful Customer
When I use the website I always get a confirmation number on transactions. I was asked to try the mobile app on my phone many years ago, by a teller. I did, and it gave no confirmation numbers. The next time in the bank, I told her this, and said I would be deleting and not using the app again. She said she’d let “them” know about the issue/problem. Now many years later, I’ve tried the app again hoping for better results, but NOPE! The first thing I did was make a transfer between a couple of my accounts, surprise, no conformation number, even after all these years. Besides that slight, the app IS NOT as easy to use as the website either. I went back to the app to try and activate a new card. On the card it says go to the app. I could not find anywhere to activate a card. So back to the website, where it was absolutely simple to do. If card activation is on the app, it should not be difficult to find. It should be every bit as simple as the website. So please fix the app.
Thank You,
A Faithful Customer
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