Leave a Review Novo
Welp, it happened to me too!! DO NOT DOWNLOAD THIS APP!!!!!!!
I randomly decided to read the reviews for this app like a few months ago and noticed a lot of people saying their account randomly get frozen and there’s no resolution after that. Unfortunately, after moving thousands of dollars in and out my account for almost 2 years, they froze my account without notice! I didn’t even know about this until I tried to add my card to Stripe and got a decline message that my account was not active. Thank god I didn’t have any money in my account. I contacted support and they said my account is under review and they’ll follow up with me, but could t give me a time frame. I feel so bad for the people that kept money in their account and will probably never get it back. This is a corrupt app and they steal peoples money!!! The communication from customer support is bare minimum so do not depend on them for anything. DO NOT DOWNLOAD THIS APP!!!!!!! DO NOT TRUST THEM WITH YOUR HARD EARNED MONEY!!! And I’m not sure why the developers are responding to reviews and asking for information, as if this is a chat thread and we can respond back to them…c’mon now, this should tell you more than enough. The app is ran by corrupt idiots.Show lessKris Hilton
Developer Response
We're truly sorry to hear about your experience, and we understand how frustrating it can be to encounter such challenges with your account. It's disheartening to learn about the difficulties you faced with reviewing transactions and the subsequent account freeze, as well as the lack of communication from our support team. We understand the urgency of resolving such matters promptly and are committed to ensuring that your banking experience with us is nothing short of exceptional. Could you please provide us with the name associated with your account so we can address your concerns directly and work towards a solution that meets your needs?Not a good bank for small business owners La
If I could give zero stars, I would give it to this bank. I had to rent a vehicle for six months, and the way this bank works is that if you extend, they put your money on hold. When you are charged, they subtract that amount without including the money already on hold, putting you in a negative balance. Even after the merchant has closed the transaction and sent you a receipt, they say it could take up to 30 days before crediting you back the money already on hold. This results in them charging you twice. Therefore, I wouldn't recommend this bank especially if you are a small business owner relying on daily cash flow. It is crucial to use a bank with resources and structure to keep up with transactions or consider switching banks as this situation caused my business severe hardship since we can no longer use this account to renew our essential vehicle.
This is only one of several issues if you retun or never receive a product you purchased. They make you fend for yourself if you need get your money back.Show lessAjayf78
Developer Response
So sorry to hear this! Please confirm the business name associated with the account in order for us to locate your information.Great overall, but needs some improvement
I enjoy novo but have a super helpful recommendation to make. When I swipe my card at a gas station or make a purchase online, the app immediately alerts me that a purchase has been made. Awesome! However, I would like to add a picture of the receipt to the purchase at this same moment. That way I don’t have to keep track of the receipts since they’re already saved into Novo. However, since the purchase isn’t finalized the app throws an error when I take the image to attach it to the purchase. Very annoying. You should be able to attach a file to a purchase before the transfer is finalized, simplifying my workflow as a small business owner when documenting business expenses.Show lessJoe_1029384756