It’s taking 11 days for my first check to be deposited!
Honestly, I was pretty stoked on this app because I found it through the Profit First book. I deposited my first check by taking a picture of it on Friday evening.
If you tend to take pictures of checks to deposit them into your account. I would stay away from Relay. I’ve had plenty of other bank accounts that will make the funds available within a few hours and then let it pend for a day or two.
Relay on the other hand, currently takes seven business days for a picture of a check to clear. I took the picture on November 8, it is currently November 18 and the check is still pending and I can’t access the money. It’s because I got paid on Friday, so I took the picture that evening. Then it was the weekend, and then some holiday, then it went through another weekend and now it’s still has another day or two of pending. By this point, I could have took a picture of the check through my other bank account and then wire transferred the money to Relay and it would’ve got there quicker.
If they would fix this, then I would put my rating back up to five stars. But 11 days to get a check is ridiculous.
If you tend to take pictures of checks to deposit them into your account. I would stay away from Relay. I’ve had plenty of other bank accounts that will make the funds available within a few hours and then let it pend for a day or two.
Relay on the other hand, currently takes seven business days for a picture of a check to clear. I took the picture on November 8, it is currently November 18 and the check is still pending and I can’t access the money. It’s because I got paid on Friday, so I took the picture that evening. Then it was the weekend, and then some holiday, then it went through another weekend and now it’s still has another day or two of pending. By this point, I could have took a picture of the check through my other bank account and then wire transferred the money to Relay and it would’ve got there quicker.
If they would fix this, then I would put my rating back up to five stars. But 11 days to get a check is ridiculous.
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Unreliable bank, long delays, slow customer support
My business has been around for years with multiple offices and perfect credit. (We did not apply nor receive any credit products from Relay) We opened a new business account with Relay and after a few days of us moving our money and bill payments over they froze our accounts claiming they wanted “more information”. Bounced numerous payments and ACH deposits and took a week to review basic information before releasing our account with “so sorry for the inconvenience!” I should have ran back to a real bank immediately but the promise of cheap business banking was too good. Well, fast forward a few months and we are at it again! Account frozen with no explanation other than “compliance”… bouncing both my merchant payouts from Stripe and my bill payments. They don’t seem to understand the concept of reliable, trustworthy banking. You can’t just freeze accounts on a whim and take days to fix it. Go to a real bank and don’t bother wasting your time with this garbage.
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Flawed policies that does protect customer
I do not want to even get into there bogus policy if you file a dispute by the time the claim is processed, your livelihood would be destroyed!
The main incident that turned me completely off is my using my PIN that I created to withdraw money from my bank account resulting in them freezing my account for almost 24 hours and then gave me a very hard time after I verified it was me who made the transactions . The only reason why they released my money is because I recited the law and how my rights were violated and threatened to file a civil suit with my attorney. Literally after that email was sent , my funds were released in less than 1 hour after they held my money hostage for 24 hours with NO legitimate explain! Totally felt scammed and violated .
Their hours of operation is not convenient at all. Their customer service is terrible when you are complaining about their errors.
It was a nightmare and very embarrassing ! I work too hard for anyone to control my money .
The main incident that turned me completely off is my using my PIN that I created to withdraw money from my bank account resulting in them freezing my account for almost 24 hours and then gave me a very hard time after I verified it was me who made the transactions . The only reason why they released my money is because I recited the law and how my rights were violated and threatened to file a civil suit with my attorney. Literally after that email was sent , my funds were released in less than 1 hour after they held my money hostage for 24 hours with NO legitimate explain! Totally felt scammed and violated .
Their hours of operation is not convenient at all. Their customer service is terrible when you are complaining about their errors.
It was a nightmare and very embarrassing ! I work too hard for anyone to control my money .
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