Broken trust
I wanted to be able to give this app my full trust. It has great features that really appeal to me as I formalize and professionalize my business. But after having had an account for a few months, and immediately after making my first ever transfer of money into my Found account, I was presented with a screen on the app that prompts you to accept third-party biometric identity verification. The small print says, in part, “By clicking the button below, you consent to Persona, our vendor, collecting, using, and utilizing its service providers to process your biometric information to verify your identity.”
But here’s the kicker—there’s no way to see your account without “clicking the button below.” It’s a form of extracting coerced consent from the user with a random requirement they may not be comfortable with, foisted onto the user with no warning after they have may have already deposited money in there.
This method of obtaining “consent” through strongman design tactics is utterly maddening and is a trust-breaking experience. Though I am likely to “consent” to this requirement in the short term , I will be looking to change banks as soon as I can after I pay the tax expenses I have already tracked in this app. I am extremely angry and disappointed.
But here’s the kicker—there’s no way to see your account without “clicking the button below.” It’s a form of extracting coerced consent from the user with a random requirement they may not be comfortable with, foisted onto the user with no warning after they have may have already deposited money in there.
This method of obtaining “consent” through strongman design tactics is utterly maddening and is a trust-breaking experience. Though I am likely to “consent” to this requirement in the short term , I will be looking to change banks as soon as I can after I pay the tax expenses I have already tracked in this app. I am extremely angry and disappointed.
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