Yet another bad review
This was recommended by one of your support staff to use the computer version because the mobile service isn’t as good as this!!!
Then, when I still couldn’t run my business via even the computer, I sent quite a few complaints, I explained in clear English what happened, and your support staff asked me what my problem was!!!
One of your managers Hayley, did not listen to a word I said, she did tell me however that herself and her staff would be happy if I left because of my abusive complaints!!!!
It was pointless explaining anything to this manager, I don’t think she knows her role as a manager, as I told her I’ll tell you, I’m not going to be patient while you take your time fixing your stuff ups and to put my business on hold while this happens!!!
You are on the stock market at $176 per share and worth billions, your staff are using faulty headsets that cut out all the time, and, you have been operating for how many years, and your app has sooo many holes in it????!!! It’s definitely not worth what I pay.
By the way, I have conversations recorded by the way!!!!
Response from developer
Hi there, Thank you for your feedback, and we’re sorry to hear about your frustrations. We understand your concerns about glitches, redundant processes, and missing features with invoicing. Your input is valuable, and we’re actively working to improve the app’s functionality and reliability. We recommmend visiting our Product Ideas Portal, to submit any requests for features: https://productideas.xero.com/ We’ve shared your concerns with our development team, and we’d love to assist you directly with these issues. Please reach out to our support team (https://central.xero.com/s/article/Get-help-from-Xero-Support) so we can help make your experience better. Thank you for helping us improve Xero!