Leave a Review Xero Accounting for business
Cant change the transactions order
Trying the app to do reconciliation of the accounts to attach pictures of receipts easily and fast... Big bummer: I can’t put the dates in ascending order… I want to start with the oldest date, not today (oldest first)! That should be a common option to just sort them the way we intend to use it :) It takes -forever- to scroll (loading 5), scroll more (load 5), etc… I will stick with the computer.. I was hoping to save time but its the opposite!Show lessYeptt
Developer Response
Hi there, thanks for taking the time to leave valuable feedback. We are launching a sort and search feature in bank rec this coming month, so hopefully this will help save that valuable time.Cannot read/edit Invoices
It has been months since the ability to read or edit auto-sales tax invoices on the app has been removed. I used to be able to do many things on the app on the go that I can do anymore. I HAVE to find a computer to do edits.
It was pretty much the only reason I used the app. I can’t remember the last time I actually used the app properly only to remember I can’t make edits anymore.Show lessaarononiphone
Developer Response
Thank you for your feedback. We understand how inconvenient it’s been not being able to read or edit auto-sales tax invoices on the app. We’re actively working on restoring these features so you can manage your business on the go as you used to. Please stay tuned. We apologize for the disruption and appreciate your patience while we make these improvements. Your experience matters to us, and we’re committed to bringing back the functionality you rely on.Multiple delivery addresses
I’ve just signed up to Xero from prehistoric accounting software and love the easy to use interface, almost everything is there within a click or a few…one major gripe I have is the ability to add multiple delivery addresses to the one account, is this going to be a soon to be improved?…also with contacts, when adding a new contact, sometimes each contact has there own number to that of the main number, and it doesn’t give you the ability to group name/email/number together, is this something that can be improved aswell?Show lessCpip1972
Developer Response
Hi there, thanks for taking the time to leave valuable feedback. Please can you visit our Xero Product Ideas portal (https://productideas.xero.com/) to leave product ideas and recommendations. Then we can review and add these ideas to our roadmap. ThanksJunk apps!! 🤮🤮🤮🤮
Good luck with this junk app! Remittance advice did not show up the payment reference, that’s ridiculous! How could I send the remittance to my customer without this basic information? Cannot created credit note from overpayment , that’s horrible. To much work!! 🤢🤢🤢🤢🤢🤮🤮🤮🤮Wynnda_Dy
Developer Response
Hi there, we are sorry you are experiencing issues with the app. We advise you to visit our Product Ideas portal, to submit any future product/feature ideas or recommendations (https://productideas.xero.com/)Xero’s July 2024 plan changes a costly problem for small business
Xero has been a solid addition to our small, two-partner business—until now. The subscription changes in 2024 are nothing short of a cash grab. Our monthly costs are set to skyrocket from $65 to $90, with absolutely no added benefits. Even worse, Xero has sneakily slashed the payroll capacity in our current plan from two people to one. This underhanded tactic forces us to upgrade to a higher subscription tier just to maintain our two-person payroll. It's clear that Xero's strategy is to gouge more money from its customers without delivering any additional value. This move is a blatant and shameless attempt to inflate subscription fees. Xero’s response is to say they are catering to the needs of small business with more features. The truth is features are removed, requiring upgrade to a higher subscription to get the features back. More cost to us with no more benefit, but more fees to Xero.Show lesscamelph
Developer Response
Hi and thank you for the feedback. We're sorry you feel that way. The new plans are designed to give businesses easier access to the tools they need by including more features and having fewer add-ons to navigate. A lot of consideration went into the development of this plan line-up and bundled features, to help meet the needs of small businesses. We know that there are many different features and functionality that different customers want, but sadly we are not able to accommodate everything.Excellent
Xero is great for small business owners, easy to navigate, plenty of self help videos and get answers to questions in a reasonable timeframe. Helps a lot with financials being available at the click of the button. Amazing highly recommended!Terry and JT
Developer Response
Great, thanks for taking the time to leave us a review.Avoid - disgusting exploitative practices
I would strongly recommend looking elsewhere for your accounting products. As many others have said Xero are now exploiting customers and cash striping them in new ways every week.
As an example they have just added 3.15% fee on all stripe transactions. This is a charge purely to integrate with the free Stripe API, something that was free to do on Xero 3 months ago. To express just how absurd and exploitative this is, it more expensive than the fee charged by the actual payment processor!! To use a free api!
If that wasn’t bad enough, they have now removed the ability to disconnect Stripe from Xero. So it’s literally impossible to not have it connected unless you can make a case by raising a ticket that you don’t want it. They then warn you that you will never be allowed to reconnect.
Whaaaat!?
Isn’t that a mild form of extortion! “Use the tools we tell you and pay our made up fees or we’ll hobble your business in the future.”
Appalling Xero - now both Stripe and Xero have lost a customer.Show lessGraham88888
Developer Response
Hi and thanks for your feedback on this. Could you please raise a case via https://central.xero.com/s/article/Get-help-from-Xero-Support, so that one of the team can discuss this further with youPredatory pricing structure targeting small business
Another price rise, with severely reduced functionality and only gimmicky “improvements” that not only fail to make doing business easier, but in lots of cases make it significantly more time consuming.
The sign up discounts are a slap in the face to customers who have been loyal to Xero for years, and we’re all tired of being “rewarded” for our loyalty with price increase after price increase.
As another user put it
“As with the main theme of complaints here, you've added no features, no value and nothing in the last two years that makes doing business easier, other than the STP which by all means was something the ATO required. I appreciate your costs have probably risen, like many peoples, but until you see the impact of your inflationary price rises, like people leaving the platform, you probably won't do anything.”Show lessColourful colouring
Developer Response
Thanks for your feedback and apologies you feel that Xero is not worth the cost. If you don’t feel as if you’re getting maximum value out of Xero, we encourage you to check out the education material and support on Xero Central to learn more about our tools and features. I would also encourage you to take a look at our latest updates on our blog https://blog.xero.com/product-updates/whats-new-in-xero-june-2024/Nosebleed service
They insist you have to have mfa but when there is an issue and you can’t get into your account you can’t get help. If you need to use the help centre you need to be logged in. I wanted to cancel my subscription but was told I needed to wait a few days for them to verify it really is me trying to use my own account even when they asked for and received a copy of my passport and drivers licence and every other security question answered and now had to pay another month subscription. Useless if you can’t contact them. I wouldn’t even recommend Xero to someone I detest and want to see get a nose bleed.Show lessSp742468864689
Developer Response
We apologize for any inconvenience caused by our MFA requirement. It is a crucial security measure to protect your data and ensure your privacy. We appreciate your feedback and will strive to improve the user experience, and will be continually looking into how we can steamline and improve this process for you.Average product
No call centre for help, you pay a monthly fee and are expected to search for a work around yourself.
Developer response says the same thing when people complain about two price rises in a year- September and July, yes that’s within 12 months! Small business is struggling already!
A new update populates my expenses from the previous entry which is not applicable- which I then have to delete and type in the correct info adding more admin time than there needs to be, it’s not smart enough to remember monthly costs that don’t change which you should be able to hit reconcile like you do when it sees you have been paid an invoice.Show lessdoodybird2015
Developer Response
Hi there, thank you for taking the time to leave us a review. Regarding support, please contact us at https://central.xero.com/. Once you raise a ticket, you will be reached out to by our customer support team relevant for the issue you raise, who will be able to assist you. Regarding the price increase, our latest pricing is effective the 1st July 2024 to align with the start of the new financial year. We regularly review our pricing against the value we are providing customers and as part of our commitment to evolve and enhance the Xero platform. If you don’t feel you’re getting max value from Xero, we encourage you to check out the education material on Xero Central to learn more about our features and tools. Regarding the expenses, we have a team looking into this for you, but to submit future product/feature ideas or recommendations, please contact us here: https://productideas.xero.com/
