Xero Accounting for business User Reviews

Xero Ltd

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Needs significant improvement

The Xero mobile app falls short of expectations, especially for a premium accounting software. While the web platform is excellent, the app lacks essential functionality, making it frustrating to use. My biggest issue is the inability to select custom date ranges for Profit and Loss reports, as only preset ranges are available. This severely limits its usefulness and forces me to rely on the website instead, which defeats the purpose of having a mobile solution. In today’s world, a feature as basic as custom date selection should be standard. I hope Xero invests in making the app more robust to match the capabilities of the web platform.

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mike6920

9 days ago

Response from developer

Thank you for your detailed feedback Mike. We understand how important features like custom date ranges for Profit and Loss reports are to your workflow, and we appreciate you sharing your experience. Our team is always looking for ways to improve the mobile app, and your input is invaluable. We encourage you to submit your idea or vote on existing ones at the Xero Product Ideas Portal. It’s a great way to directly influence future updates. Thank you for helping us make Xero better! https://productideas.xero.com/

Not functional

There is nothing intuitive about this app for people who are not bookkeepers. Even the main desktop app is convoluted to say the least.
It tries to protect you from yourself by hiding important bookkeeping functions such as fixing up entries which only got me even more confused!
I can’t seem to resolve simple bank transfers between my multi currency accounts on the mobile app and trying to do so on the desktop app I can’t.
I can’t believe I have to pay £65/month for an app that’s worse than my own budget app (YNAB) which costs a fraction of the price.
No business owner has time to learn the ins and outs of this tool. Make it more intuitive!

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Lunatheia

14 days ago

Data collection company

They collect your data, make it difficult or maybe impossible to close your account and delete your data. No delete button, no customer service. Hint: you have to read an unrelated self help article to even be allowed to email a robot about your delete request. Seems like they are trying real hard to make you give up. Easier to cancel your credit card.

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NateAtx451

a month ago

Response from developer

We apologize for any inconvenience you've experienced. Please be assured that your feedback is valuable to us, and we're constantly working to improve our user experience. If you encounter any issues, please reach out to us directly for assistance at Customer Support on Xero Central, and raise a ticket for someone to be in contact.

Yet another bad review

Yet again, your program/app has failed me agsin! This time it’s not the mobile app, it’s the computer app!!!
This was recommended by one of your support staff to use the computer version because the mobile service isn’t as good as this!!!
Then, when I still couldn’t run my business via even the computer, I sent quite a few complaints, I explained in clear English what happened, and your support staff asked me what my problem was!!!
One of your managers Hayley, did not listen to a word I said, she did tell me however that herself and her staff would be happy if I left because of my abusive complaints!!!!
It was pointless explaining anything to this manager, I don’t think she knows her role as a manager, as I told her I’ll tell you, I’m not going to be patient while you take your time fixing your stuff ups and to put my business on hold while this happens!!!

You are on the stock market at $176 per share and worth billions, your staff are using faulty headsets that cut out all the time, and, you have been operating for how many years, and your app has sooo many holes in it????!!! It’s definitely not worth what I pay.
By the way, I have conversations recorded by the way!!!!

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arsehole55

a month ago

Response from developer

Hi there, Thank you for your feedback, and we’re sorry to hear about your frustrations. We understand your concerns about glitches, redundant processes, and missing features with invoicing. Your input is valuable, and we’re actively working to improve the app’s functionality and reliability. We recommmend visiting our Product Ideas Portal, to submit any requests for features: https://productideas.xero.com/ We’ve shared your concerns with our development team, and we’d love to assist you directly with these issues. Please reach out to our support team (https://central.xero.com/s/article/Get-help-from-Xero-Support) so we can help make your experience better. Thank you for helping us improve Xero!

App full of errors

We used quickbooks and it was fantastic, as we grew bigger our accountant then made us switch to Deron as their system partners with them, we jumped on the Xero ship and it’s been nothing but absolute nightmare. System is full of errors, we sent a quote and when accepted by clients it will add GST on top when in fact when sent it already did inc GST! The current issue we are facing is not being able to attach photos to our invoices, reached out to the support team and her suggested repair method were to update the app, as if someone that’s using your app will not have done that! Its been 4 days and as a 6 figure company we haven’t been able to invoice, absolutely disastrous. If we could rate 0 we would. Its a shame they partner with accountants to then give us no choice.

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Raminaw

2 months ago

Response from developer

We’re truly sorry to hear about the challenges you’ve faced, including the GST issue and the inability to attach photos to invoices. We understand how disruptive this has been for your business and regret that our initial support didn’t resolve the problem. Your concerns have been noted and will be escalated to ensure they’re addressed effectively. We are struggling to recreate the issue you were experiencing so recommend you submit another ticket to raise a case for support, so someone can dig into this further for you. We aim to provide a reliable and seamless experience, and we understand how critical this is for your operations. Thank you for your detailed feedback—it helps us identify areas to improve. Please don’t hesitate to reach out again, and we’ll do everything we can to assist and resolve these issues promptly.

Cant change the transactions order

Trying the app to do reconciliation of the accounts to attach pictures of receipts easily and fast... Big bummer: I can’t put the dates in ascending order… I want to start with the oldest date, not today (oldest first)! That should be a common option to just sort them the way we intend to use it :) It takes -forever- to scroll (loading 5), scroll more (load 5), etc… I will stick with the computer.. I was hoping to save time but its the opposite!

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Yeptt

5 months ago

Response from developer

Hi there, thanks for taking the time to leave valuable feedback. We are launching a sort and search feature in bank rec this coming month, so hopefully this will help save that valuable time.

Cannot read/edit Invoices

It has been months since the ability to read or edit auto-sales tax invoices on the app has been removed. I used to be able to do many things on the app on the go that I can do anymore. I HAVE to find a computer to do edits.

It was pretty much the only reason I used the app. I can’t remember the last time I actually used the app properly only to remember I can’t make edits anymore.

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aarononiphone

5 months ago

Response from developer

Thank you for your feedback. We understand how inconvenient it’s been not being able to read or edit auto-sales tax invoices on the app. We’re actively working on restoring these features so you can manage your business on the go as you used to. Please stay tuned. We apologize for the disruption and appreciate your patience while we make these improvements. Your experience matters to us, and we’re committed to bringing back the functionality you rely on.

Multiple delivery addresses

I’ve just signed up to Xero from prehistoric accounting software and love the easy to use interface, almost everything is there within a click or a few…one major gripe I have is the ability to add multiple delivery addresses to the one account, is this going to be a soon to be improved?…also with contacts, when adding a new contact, sometimes each contact has there own number to that of the main number, and it doesn’t give you the ability to group name/email/number together, is this something that can be improved aswell?

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Cpip1972

6 months ago

Response from developer

Hi there, thanks for taking the time to leave valuable feedback. Please can you visit our Xero Product Ideas portal (https://productideas.xero.com/) to leave product ideas and recommendations. Then we can review and add these ideas to our roadmap. Thanks

Junk apps!! 🤮🤮🤮🤮

Good luck with this junk app! Remittance advice did not show up the payment reference, that’s ridiculous! How could I send the remittance to my customer without this basic information? Cannot created credit note from overpayment , that’s horrible. To much work!! 🤢🤢🤢🤢🤢🤮🤮🤮🤮

Wynnda_Dy

7 months ago

Response from developer

Hi there, we are sorry you are experiencing issues with the app. We advise you to visit our Product Ideas portal, to submit any future product/feature ideas or recommendations (https://productideas.xero.com/)

Xero’s July 2024 plan changes a costly problem for small business

Xero has been a solid addition to our small, two-partner business—until now. The subscription changes in 2024 are nothing short of a cash grab. Our monthly costs are set to skyrocket from $65 to $90, with absolutely no added benefits. Even worse, Xero has sneakily slashed the payroll capacity in our current plan from two people to one. This underhanded tactic forces us to upgrade to a higher subscription tier just to maintain our two-person payroll. It's clear that Xero's strategy is to gouge more money from its customers without delivering any additional value. This move is a blatant and shameless attempt to inflate subscription fees. Xero’s response is to say they are catering to the needs of small business with more features. The truth is features are removed, requiring upgrade to a higher subscription to get the features back. More cost to us with no more benefit, but more fees to Xero.

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camelph

7 months ago

Response from developer

Hi and thank you for the feedback. We're sorry you feel that way. The new plans are designed to give businesses easier access to the tools they need by including more features and having fewer add-ons to navigate. A lot of consideration went into the development of this plan line-up and bundled features, to help meet the needs of small businesses. We know that there are many different features and functionality that different customers want, but sadly we are not able to accommodate everything.