Yet another bad review
This was recommended by one of your support staff to use the computer version because the mobile service isn’t as good as this!!!
Then, when I still couldn’t run my business via even the computer, I sent quite a few complaints, I explained in clear English what happened, and your support staff asked me what my problem was!!!
One of your managers Hayley, did not listen to a word I said, she did tell me however that herself and her staff would be happy if I left because of my abusive complaints!!!!
It was pointless explaining anything to this manager, I don’t think she knows her role as a manager, as I told her I’ll tell you, I’m not going to be patient while you take your time fixing your stuff ups and to put my business on hold while this happens!!!
You are on the stock market at $176 per share and worth billions, your staff are using faulty headsets that cut out all the time, and, you have been operating for how many years, and your app has sooo many holes in it????!!! It’s definitely not worth what I pay.
By the way, I have conversations recorded by the way!!!!
Response from developer
Hi there, Thank you for your feedback, and we’re sorry to hear about your frustrations. We understand your concerns about glitches, redundant processes, and missing features with invoicing. Your input is valuable, and we’re actively working to improve the app’s functionality and reliability. We recommmend visiting our Product Ideas Portal, to submit any requests for features: https://productideas.xero.com/ We’ve shared your concerns with our development team, and we’d love to assist you directly with these issues. Please reach out to our support team (https://central.xero.com/s/article/Get-help-from-Xero-Support) so we can help make your experience better. Thank you for helping us improve Xero!
App full of errors
Response from developer
We’re truly sorry to hear about the challenges you’ve faced, including the GST issue and the inability to attach photos to invoices. We understand how disruptive this has been for your business and regret that our initial support didn’t resolve the problem. Your concerns have been noted and will be escalated to ensure they’re addressed effectively. We are struggling to recreate the issue you were experiencing so recommend you submit another ticket to raise a case for support, so someone can dig into this further for you. We aim to provide a reliable and seamless experience, and we understand how critical this is for your operations. Thank you for your detailed feedback—it helps us identify areas to improve. Please don’t hesitate to reach out again, and we’ll do everything we can to assist and resolve these issues promptly.
Cant change the transactions order
Response from developer
Hi there, thanks for taking the time to leave valuable feedback. We are launching a sort and search feature in bank rec this coming month, so hopefully this will help save that valuable time.
Cannot read/edit Invoices
It was pretty much the only reason I used the app. I can’t remember the last time I actually used the app properly only to remember I can’t make edits anymore.
Response from developer
Thank you for your feedback. We understand how inconvenient it’s been not being able to read or edit auto-sales tax invoices on the app. We’re actively working on restoring these features so you can manage your business on the go as you used to. Please stay tuned. We apologize for the disruption and appreciate your patience while we make these improvements. Your experience matters to us, and we’re committed to bringing back the functionality you rely on.
Multiple delivery addresses
Response from developer
Hi there, thanks for taking the time to leave valuable feedback. Please can you visit our Xero Product Ideas portal (https://productideas.xero.com/) to leave product ideas and recommendations. Then we can review and add these ideas to our roadmap. Thanks
Junk apps!! 🤮🤮🤮🤮
Response from developer
Hi there, we are sorry you are experiencing issues with the app. We advise you to visit our Product Ideas portal, to submit any future product/feature ideas or recommendations (https://productideas.xero.com/)
Xero’s July 2024 plan changes a costly problem for small business
Response from developer
Hi and thank you for the feedback. We're sorry you feel that way. The new plans are designed to give businesses easier access to the tools they need by including more features and having fewer add-ons to navigate. A lot of consideration went into the development of this plan line-up and bundled features, to help meet the needs of small businesses. We know that there are many different features and functionality that different customers want, but sadly we are not able to accommodate everything.
Excellent
Response from developer
Great, thanks for taking the time to leave us a review.
Avoid - disgusting exploitative practices
As an example they have just added 3.15% fee on all stripe transactions. This is a charge purely to integrate with the free Stripe API, something that was free to do on Xero 3 months ago. To express just how absurd and exploitative this is, it more expensive than the fee charged by the actual payment processor!! To use a free api!
If that wasn’t bad enough, they have now removed the ability to disconnect Stripe from Xero. So it’s literally impossible to not have it connected unless you can make a case by raising a ticket that you don’t want it. They then warn you that you will never be allowed to reconnect.
Whaaaat!?
Isn’t that a mild form of extortion! “Use the tools we tell you and pay our made up fees or we’ll hobble your business in the future.”
Appalling Xero - now both Stripe and Xero have lost a customer.
Response from developer
Hi and thanks for your feedback on this. Could you please raise a case via https://central.xero.com/s/article/Get-help-from-Xero-Support, so that one of the team can discuss this further with you
Predatory pricing structure targeting small business
The sign up discounts are a slap in the face to customers who have been loyal to Xero for years, and we’re all tired of being “rewarded” for our loyalty with price increase after price increase.
As another user put it
“As with the main theme of complaints here, you've added no features, no value and nothing in the last two years that makes doing business easier, other than the STP which by all means was something the ATO required. I appreciate your costs have probably risen, like many peoples, but until you see the impact of your inflationary price rises, like people leaving the platform, you probably won't do anything.”
Response from developer
Thanks for your feedback and apologies you feel that Xero is not worth the cost. If you don’t feel as if you’re getting maximum value out of Xero, we encourage you to check out the education material and support on Xero Central to learn more about our tools and features. I would also encourage you to take a look at our latest updates on our blog https://blog.xero.com/product-updates/whats-new-in-xero-june-2024/
