Nosebleed service
Response from developer
We apologize for any inconvenience caused by our MFA requirement. It is a crucial security measure to protect your data and ensure your privacy. We appreciate your feedback and will strive to improve the user experience, and will be continually looking into how we can steamline and improve this process for you.
Average product
Developer response says the same thing when people complain about two price rises in a year- September and July, yes that’s within 12 months! Small business is struggling already!
A new update populates my expenses from the previous entry which is not applicable- which I then have to delete and type in the correct info adding more admin time than there needs to be, it’s not smart enough to remember monthly costs that don’t change which you should be able to hit reconcile like you do when it sees you have been paid an invoice.
Response from developer
Hi there, thank you for taking the time to leave us a review. Regarding support, please contact us at https://central.xero.com/. Once you raise a ticket, you will be reached out to by our customer support team relevant for the issue you raise, who will be able to assist you. Regarding the price increase, our latest pricing is effective the 1st July 2024 to align with the start of the new financial year. We regularly review our pricing against the value we are providing customers and as part of our commitment to evolve and enhance the Xero platform. If you don’t feel you’re getting max value from Xero, we encourage you to check out the education material on Xero Central to learn more about our features and tools. Regarding the expenses, we have a team looking into this for you, but to submit future product/feature ideas or recommendations, please contact us here: https://productideas.xero.com/
MFA ruins this
Response from developer
We apologize for any inconvenience caused by our MFA requirement. It is a crucial security measure to protect your data and ensure your privacy. We appreciate your feedback and will strive to improve the user experience.
Over priced service now!
We don’t need a new visual appearance! - one which has since broken the system as my invoices often create items added to invoice in qty of 1.02 or some random qty instead of 1 for me to then increase as desired - they can’t figure out the issue!?
We don’t need overly complicated reports and other stuff we keep being told has been added to Xero functionality before price is increased again!
I’m done with this company and will be cancelling my service shortly as I migrate away!
Response from developer
Hi and thanks - we value your feedback. We're sorry you feel that Xero is not worth the cost. If you don’t feel as if you’re getting maximum value out of Xero, we encourage you to check out the education material and support on Xero Central to learn more about our tools and features.
Greedy company. Do not recommend.
Response from developer
Hi there, thanks for the feedback and we’re sorry you feel that way. Our recently announced pricing changes are effective the 1st July 2024 to align with the start of the new financial year in Australia. If you don’t feel as if you’re getting maximum value out of Xero, please check out the education material and support on Xero Central to learn more about our features and tools.
Not impressed
Response from developer
Hi Mick, we are sorry you are experiencing issues accessing the app. We are constantly releasing product improvements, so appreciate you noticed the progress in bank rec. Regarding the latest update, we required all Xero Accounting app users to update the app to the latest version in order to implement a critical fix to our app, and as we now only support iOS 16 or above as communicated in the product, we understand this has caused access issues for those on older devices supporting iOS 15 or below. We understand the frustration and apologize for any inconvenience caused. Please access Xero though our web product (on mobile or desktop) while we continue to look into this. Thank you
Aside from the recent app update…
They regularly toy with the software in incomprehensible ways- for instance, suddenly there is no way to see whose invoice is overdue, you scroll through all due invoices to find the red, overdue ones…
When invoicing on the app, it switches between tax incl or excl so if you aren’t paying attention and changing it back before sending off the invoice, you send your clients an invoice which may include no tax or twice as much… that’s fun. I contacted Xero support and after being gaslit by customer service, they admitted it was an issue with the app but they have no plans to fix it.
Xero is extremely expensive for a badly put together service. I’m changing to another provider.
Response from developer
Hi there, we are sorry you have experienced issues with the Xero Accounting App. Regarding the requirements to upgrade the app, we sent out 60 days notice in an in-app message when we stop supporting versions before iOS 16. We are required to upgrade to iOS 16 in order to support new Apple features we are due to be releasing in the coming months. Regarding the invoicing issue, thank you for raising this with us. We are prioritising a fix for this issue but in the meantime, please share your customer support ticket number, so we can look into the case for you to get to the bottom of this support. Thanks
Removing features
Response from developer
Hi there, We're sorry you feel that Xero is not worth the cost. We put a lot of work into making sure Xero is a good business investment for our customers - especially through time saving features that allow you to put more time back into your business and improve cash flow. Please check out the education material on Xero Central to gain max value. We have developed a roadmap to improve the customer experience on the Xero app, so please look out for new app updates. Thanks
A bit disappointing
Response from developer
Hello, we are sorry you have had frustrations with the Xero accounting app. We understand that a few of the elements you have mentioned are functionality gaps that exist on Web as well, but I assure you our product team are exploring the possibility to implementing some of your feedback. Regarding sending the invoice from your "email client", the best is to use the Copy button in the Share menu. That will copy the link to the invoice and you will be able to paste it anywhere you want. We appreciate you taking the time to leave feedback, and we are commited to improving our invoicing product. If you have anymore specific product ideas, please submit them in the Xero Product Ideas portal: https://productideas.xero.com/ Thank you
Disappointing UX on the Xero app
Very frustrating when, for example, to alter a draft bill you have to click 3 times into sub menu buttons to alter a section and approve bills. There is no simple way of pulling up quotes.
Wasting time, effort and overall making the website version more user friendly - and that’s saying something because the web portal isn’t user friendly.
Response from developer
Hello, we are constantly updating our app to improve user experience, and appreciate you taking the time to leave valuable feedback. There is a lot of work happening in the backend to improve navigation through the app, with new features in the roadmap for this year. Please let us now about product ideas you might have for our app in the future via Xero's Product Ideas portal at https://productideas.xero.com/
