Trouble linking my card
After being unable to link my card and then making two phone calls to Latitude’s call centre over a period of two weeks and providing my identification numerous times I couldn’t for the life of me link my card to this app. I got luckier when I contacted Latitude through my favourite social media platform and within a day or two I finally had success linking my Creditline card!
All good since my card has been linked easy to make due payments and retrieve statements and track purchases.
All good since my card has been linked easy to make due payments and retrieve statements and track purchases.
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Lattitude App is passable, but phone help is NOT
It is very hard to get through on the phone, and on the app you can’t designate which bill you want to cover when you pay - that’s only possible after a long wait, maybe 1 or two hours. And half the time when I have waited to get through on the phone, they’ve told me their system is down, so they couldn’t help me.
Therefore, some of us are relegated to the app instead which is limited compared to talking with a real person on the phone.
Therefore, some of us are relegated to the app instead which is limited compared to talking with a real person on the phone.
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Use it wisely
Very happy with the app, quick replacement of new card as mine was damaged. activate online, no phone call required. What would be great if notifications (text) sent for your monthly payments and also notified when you get a fee for account, admin charges which is probably AI, digital accounting, or what ever it is that they hit you with, so all up Notifications for all activity with one’s account, there are a lot of them, there maybe a fee for writing this, along with notification fees 😬
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