Always have trouble to turn on the app
After Face ID, the screen just has circle spinning. I tried to close it and reopen again. It’s still the same. Sometimes I get lucky to able to see the home page but after I click on the credit card it freezes and show something went wrong and the request timed out. It’s so difficult to use the app. I’ve tried deleted and installed app multiple times and it’s still the same. I’ve just received my credit card and I can’t see the balance and how should I pay. I’ve to activate the credit through the phone call. Even I tried login from the website, it shows nothing. I definitely wouldn’t apply for this card if I knew they have the issues like this.
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Disappointing service or no service
Recently got a qantas credit card. Followed instructions only to find I couldn’t activate the card. Rang on 28th April and was told I could activate on phone but couldn't’ t set a pin that I needed to do that in the app. Was advised Qantas money was malfunctioning and to wait till 1st May as it would be fixed and then my card would appear on the app. 1st came no card appearing, 2nd came, no card appearing. Rang again 5 days later to be told it would work by the 8th May. 8th came and went and still no card appearing on my app. Rang on the 11th and they informed me I could ring them whenever I needed to know my balance. Informed them that this is not what I want, that all I would like is access to my card and account. Told me it would be fixed by today, the 11th and that I should just try all day till it appears. But not guaranteeing Thai would actually happen. Maybe Monday it would work. Who has all day to keep checking! I was then told they would call me Monday 13th May to inform that that all was fixed. I won’t hold my breathe Qantas. I have sent several message and emails and not one response, except a survey about how great their service was. 0/10. So let’s wait and see if you actually fix it and call to let me know I can access my account.
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No transaction notifications!!
Every day I log into this app to see the message that the app is experiencing technical difficulties. Usually this just means some repayments I make to my account take a while to appear so not a big deal but getting annoying
The biggest issue for me is the lack of transaction notifications when your qantas money card is used. This is a critical security feature that most banking apps have had for many years and has enabled me to quickly lock other bank cards when used fraudulently in the past.
The biggest issue for me is the lack of transaction notifications when your qantas money card is used. This is a critical security feature that most banking apps have had for many years and has enabled me to quickly lock other bank cards when used fraudulently in the past.
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