Leave a Review Westpac
Good to a point
I have used the app for ages and it has been relatively good. But it does have limitations. Trying to set up iPhone wallet wouldn’t work and had to be done manually. For some weeks now I have been trying to change my email address. If I go to support it advises me to use the app. I have 2 addresses in my profile. One listed as preferred. If is impossible to change which address is preferred and impossible to delete that address. Any attempt to change email addresses reminds you that you already have the maximum number of email addresses.
When trying to contact help, apart from telling me to use the app, the service hung up on me. When I finally got through I was unable to access help without knowing a keyword set a long time ago. Hence I now cannot use online banking. All because the app is not working correctly.
Surprised that the app has not been updated for some time. I would have thought that it needs regular updates to keep on top of issues.
I got my problem solved by going to a branch. But I find it frustrating when I report something here and then I am told to send the issue to an else. Why wouldn’t you do that??Show lessEmmelOz
Developer Response
Hi, we’re sorry to you’ve had problems with the app. Please email us at mobsupport@westpac.com.au and we'll contact you shortly, thanks. JasNot bad but not quite there
It’s great for doing basic banking, but whenever I ask the virtual assistant for something, it gives me a link, I tap it, and it just reloads the home screen.Ringolover5
Great but I wish it had some changes.
Easy app, always pretty good but personally I think the app should make changes to these things.
1. Accessing accounts for Sole Traders. When you are a Sole Trader and have your business under your personal name, all your accounts show up on the one screen. Not a major issue, but just annoying when you’ve got 4+ accounts. I wish there was a little tab at the top of the accounts section that lets you switch between BUSINESS and PERSONAL, listing the accounts below. It just irritates me as someone who doesn’t like clutter/wants to be organised.
2. Option for getting sent a card. I opened 2 new accounts for debits and savings, which I will NEVER use the cards for. Westpac automatically sends you a card when you open an account and I wish there was an option to select ‘NO CARD’. Because now when I access the cards tab, I have 5+ cards there that are unused and linked to accounts and it’s confusing. I wish there was options on this screen to delete card. Deleting it entirely (locking it+unactivating+detaching from account), including from the cards screen. I think it should be allowed to open accounts with no card attached. I want only the cards I’m currently using to show on the screen.
Otherwise great, works fine.
Thanks!Show less982514373