Leave a Review Westpac
Good to a point
I have used the app for ages and it has been relatively good. But it does have limitations. Trying to set up iPhone wallet wouldn’t work and had to be done manually. For some weeks now I have been trying to change my email address. If I go to support it advises me to use the app. I have 2 addresses in my profile. One listed as preferred. If is impossible to change which address is preferred and impossible to delete that address. Any attempt to change email addresses reminds you that you already have the maximum number of email addresses.
When trying to contact help, apart from telling me to use the app, the service hung up on me. When I finally got through I was unable to access help without knowing a keyword set a long time ago. Hence I now cannot use online banking. All because the app is not working correctly.
Surprised that the app has not been updated for some time. I would have thought that it needs regular updates to keep on top of issues.
I got my problem solved by going to a branch. But I find it frustrating when I report something here and then I am told to send the issue to an else. Why wouldn’t you do that??Show lessEmmelOz
Developer Response
Hi, we’re sorry to you’ve had problems with the app. Please email us at mobsupport@westpac.com.au and we'll contact you shortly, thanks. JasNot bad but not quite there
It’s great for doing basic banking, but whenever I ask the virtual assistant for something, it gives me a link, I tap it, and it just reloads the home screen.Ringolover5
Great but I wish it had some changes.
Easy app, always pretty good but personally I think the app should make changes to these things.
1. Accessing accounts for Sole Traders. When you are a Sole Trader and have your business under your personal name, all your accounts show up on the one screen. Not a major issue, but just annoying when you’ve got 4+ accounts. I wish there was a little tab at the top of the accounts section that lets you switch between BUSINESS and PERSONAL, listing the accounts below. It just irritates me as someone who doesn’t like clutter/wants to be organised.
2. Option for getting sent a card. I opened 2 new accounts for debits and savings, which I will NEVER use the cards for. Westpac automatically sends you a card when you open an account and I wish there was an option to select ‘NO CARD’. Because now when I access the cards tab, I have 5+ cards there that are unused and linked to accounts and it’s confusing. I wish there was options on this screen to delete card. Deleting it entirely (locking it+unactivating+detaching from account), including from the cards screen. I think it should be allowed to open accounts with no card attached. I want only the cards I’m currently using to show on the screen.
Otherwise great, works fine.
Thanks!Show less982514373
Good App Except For Date & Time stamps
This app overall is pretty good, it has most things you need from a banking app. Some features aren’t built natively into the app, and instead take you to a webpage, but it’s integrated well enough that it doesn’t take away from the experience. My biggest gripe is that transactions bounce around a lot in the app because the datestamp is for the settle date, not the date the transaction took place. This means transactions can settle out of order and cause a bit of confusion. It also means the balance ticker under each transaction is completely useless as it constantly changes what the balance was at for each transaction. Some improvements I’m hoping to see: • Datestamp each transaction with the date the transaction took place • Introduce timestamps to each transaction so I can know by the minute when a transaction happened • Work on making the app more native and less web wrapper • Fix the balance ticker under each transaction or get rid of it.Show lessLAJVXO
Always won't connect
I use the app a lot and it has a mind of its own whether it wants to connect - telling me there is an error and try again later dies really not cut it when my other bank apps work fine all the timeIndepth
Developer Response
Hi, thanks for your review. This doesn't sound right, could you please try uninstalling and reinstalling the app and give us a call on 1300 655 505 (7 days 8am - 8pm) if the issue persists. Thanks, Rachel.Either broken or stepping over the line as my bank
My app has been broken two weeks now. It won’t load my details on any of the pages. I keep getting a couple different error messages, a different one for each page.
“Somethings not working. Try again or come back later”. “Couldn’t show account details. Try again”. “We couldn’t get your card details right now. Try again”.
If this were any other app it wouldn’t matter but a bank whose shutting down locations to get cash out and pushing for cashless? Access to our money is crucial. For so long this was a good, reliable app. If this isn’t wide spread, I did get a message to update personal information that isn’t critical to you performing your service nor was critical to my security and I worry that this may be my bank overstepping the line as my bank. If this is the case I need to find a trustworthy bank ASAPShow lessJess A.R
Terrible app now
Have been with Westpac and had online phone banking for as long as I can remember but the last few months the sign in constantly has a sign in error and I can’t access my account. I apparently had to update my password to a longer one when I logged in one day, and since then it is a lucky dip of wether it will say my password is correct or incorrect. At first I thought I must have hit a wrong button during my password but it does it every few times of logging in and I will sit there and slowly put it in and know for a fact it’s the correct password but it will tell me it’s incorrect then the next time say we can’t log up in right now. Nearly every time I attempt to login it will have an error of sorry we can’t sign you in right now. Most of the time if I keep trying, close app, continue trying it will eventually log me in. It is actually ridiculous! Please fix the app.Show lesshrbngngcvdvbffbdvfbntgd
fails with 1password
Cannot sign in to app without actually typing your password.
Paste does not work.
Password manager does not work.
Certainly not an app or a bank for anyone concerned with online security.
First piece of advice you get re online security is “use a password manager” and a unique random password for each account.
But this app prevents that strategyShow lessrxoxhb
Update: Best Banking app
Westpac has slowly and steadily became best banking app so far. I like the new cash flow feature with also ability to add subcategories. It us better than all the money tracking apps I tried so far as they require you to manually add transactions or give access to bank account.
Feature request: it would ve great if we can add/remove existing categories/subcategories. Also it would be awesome if we can integrate budgeting with existing cash flow. For example user gets notifications when you cross your average/predefined $200 grocery/month.
Update: the biggest disadvantage Westpac has over Commbank or other banks is transaction history is shown based on the date when transaction was clear in bank, not when I actually paid/spent money.
This things messed up budgeting/ expenses tracking. For example I spent $200 on shopping on 31st Jan , however that expenses will be shown in my February budget. Which doesn’t make sense at all. Also if i want to track that transaction 2 months later there is no way in app to find out what was the actual date i spent that money🤔.
I know this would be massive change to apply on business level. However this is one thing i will choose Commbank for my everyday account than Westpac.Show lessV'rat
Good service
Great bank. Very good friendly staff at all branches I have visited Can’t fault Westpac. Great app. I hope westpac keep their branches open great well trained staffminigraf
