Leave a Review Westpac
Westpac spp
How can I find out if the westpac app is the latest secure version of the app?
Your latest advice says that customers need to make sure they have the latest version of the app, given the current data breach at Optus
It’s very frustrating . I have spent nearly an hour trying to find out if the app software on my phone is the latest. There’s nowhere to see a message of an alert that says ‘this version of westpac app is the latest ‘Show lessMardyJay
Shoddy, poor and unprofessional
It’s slow because it’s not really a proper mobile app. It’s a mobile website pretending to be an app. Constantly fails to authenticate correctly. Impossible to contact a human via the support function. Impossible to enable FaceId authentication (worked previously). In all a quite unsatisfactory experience overall. UX is a dog’s breakfast. Not good enough for 2022.Show less@ronthorp
Rewards website doesn’t open in Safari!
From the mobile app on iPhone - try to open the website for rewards (safari) and the website glitching!!
disappointing!!fk you bank
Crashes on iOS 16
I know it is beta software but since I couldn’t find another way to provide feedback here it is - the app does not work on iOS 16 yet and crashes on start up. Please fix it for us early adopters!rpassis
App not working iPad
Hello, the app is not working on my iPad. Any clue what’s wrong? Thanks, Lucyplutomarsjupiter
Cant log in
My customer ID is 9 digits long but the login only lets me do 8, useless.vickimeow17
App updates for the worse?
I’m not one for writing reviews but I felt the need to let Westpac know that the updates you have made to the app are actually not improvements! To see a list of debits/credits to my savings account I now need to touch the 1. magnifying glass, 2. touch filter and then 3. touch credits or debits. This function used to be able to be done in one touch. Then in a previous update it increased to two touches, now with this latest update - 3 touches! It’s quite annoying. I thought the point of improving apps was to make them more user friendly?
An idea - maybe add the ability to save your filter as a favourite to save having to go through that process each time we log in. Then the date and amount filters can be secondary to the type filter.Show lessTinaD145
Unable to set up APs and payee accounts
I cannot see how to set up an automatic payment from the Westpac Australian app (my Westpac NZ app allows it very easily and intuitively).
Also I tried to set up my daughter as a payee by adding her BSB & account number but the app only allowed me to add her name and wouldn’t move to the BSB & account fields - hopeless. I ended up using her phoneID to transfer money to herShow lessTartan Kiwi
It’s good, ordinary , there is room for improvement
This banking app is well built but lacks a few good features things which other bank apps offer. Especially the onscreen credit card statement balances. I used to be with CommBank and it use to show the current balance on the monthly statement on screen when I open up the credit card tab. It shows monthly statement balance and also shows real time balance owing to be paid for last statement to avoid interest charges, without even going into statements tab., But on Westpac app I got to open the statement tab, find the statement ,open the statement, find the amount you got to pay and subtract the amount which you have already paid. It’s chaos on westpac app. You got to make it more simpler . Bring this feature on your Westpac app, then I will give you 5 stars.Show lessVINu70
Very bad experience
For starters, the transactions I make are out of order. If you brand yourself as a banking app then fix your main feature of tracking my money. The last transaction I make for the day could appear as the first one and the first transaction could be shown somewhere in the middle. Also with every update of the app the “goals” I set keep being either deleted or rearranged. Not to mention that the app just resorts the money in my goals on its own. How am I expected to keep track of money and feel secure about the bank in general when you rearrange my money without permission? Lastly the interface itself is not very intuitive and the app lacks many features that others have like spending trackers. If i could use another online banking app I definitely would.Show less🎀👑✨HяШа✨👑🎀
Developer Response
Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at mobsupport@westpac.com.au. Regards, Tanya
