Leave a Review Westpac
Too easy
A super easy to use app and everything works the way it should.Boraat
Update is not user friendly! Change it back or fix it!
The update might look better and have these ‘cool’ search functions based on some idea customers want to bank ‘their way’. But the new app losses all the intuiré logical
Functionality, I cannot see my upcoming re occurring payments and how many have been and how many to go. It’s impossible from the main screen to find how to even get to payments. Also, when maki g a payment, the background is too smooth and blended with the colour of the box where you need to add amounts that you almost have to look to find where to put the figure in. Many other things I don’t like I could list but cannot be bothered. I really found the old app easy to navigate and straight forward. This version is making my life harder and annoys me and I no longer find it easy to bank with. Please fix this. My recommendation : keep the ‘look’, but revert back to the previous layout and functions. No customer wants to have to ‘search’ for the payment function or any other function fir that matter. They just want to find it and use it. This app makes customers work gor it. Not the other way round!Show lessfevronix
Developer Response
Hi, thanks for you feedback. We are always looking for ways to better and improve our Mobile Banking App. We've forwarded your feedback to our developers. If there is anything specific you would like to raise, please email us at mobsupport@westpac.com.au. Regards, Tanya.New version terrible
Needs to focus back on the basics. It gives users unnecessary features such as option to chance the colour of their app icon yet within the app there’s no option to change display settings - half the screen is taken up with non functional real estate and the font size is huge so you can only see about 2 or 3 transactions at a time.Show less*frustratedinsydney*
Bad bad baaaad
I can’t even use my phone number to sign up bc it’s invalid and so is all of the numbers I tried this is complete bsvdhdhdhehe
Banking at your fingertips
This app is efficient, quick and easy to use. It has an impressive portfolio with types of cards available and their details.
It might be better for DOB to not show a calendar but rather the option of day, month and year. Only because it took me a long while to get to my year of birth as I didn’t realise you could press the month to change the year!!!Show lessbfixvn
DOA - Can’t log in at all
This app is DOA. The new app forgot my customer ID. I entered it pasting and manually and selected the Signin button. Nothing. Screen flashed and didn’t produce any error or result. Can’t go to a branch as I live in the US. The new app is an abject failure.brianmur226
Absolute rubbish
As far as im concerned this app/ bank is just another way for westpac to take overdrawn fees from you because they never display your correct balance. Which i do not understand. I always transfer money from my savings, BEFORE i purchase something so that i know i have the correct amount. I check my account each afternoon to check to make sure my account isnt minuses anything ive missed.
Then wake up the next day and somehow ive incurred a $15 overdrawn fee, for what??
When i went to bed my account still had some money in it.
Ive transferred money before every purchase but according to westpac i have had no money in my account when i made those purchases which is absolute bs. How the hell can they keep charging me $15 when ive deposited the exact amount for that purchase before i even made it.
They take the money amount immediately, it shows that i have said amount, but apparently somehow a few days later it says i had minus $60 even tho i just transferred $70 for i made that purchase.
Purchases i made say 1st of april are showing up at 6th of april? When it is only the 2nd of april?
Purchases that i just transferred money for from my savings to make purchase are showing that when i made that purchase my account is overdrawn?
How the hell does that even work. I no longer trust this bank and will be changing immediately.
Absolute robbery.Show lesssaamantha.j
New update unstable
After the most recent update, the app crashes immediately you attempt to enter password. Running on an iPhone X with 14.4.1Arufi kun
Terrible new design
Who had the bright idea to make this app so inefficient to use? It now required way too many clicks to achieve anything and the basic information aren’t available in one place.
Big fail westpac.Thenaznaz
Had to reinstall it twice already
The “old” app was just fine. This new, improved version only occasionally wants to work on my phone. Typical of developers who never seem to think of how long people keep their phones and just want apps to do what it says on the tin, all the time.Sunline129
