Leave a Review Westpac
Frequents technical issues and bugs
You can always count on this westpac app to let you down when you most need it. From log in “loading” issues to cardless cash page not loading due to “technical difficulties “ . Would be nice of this multi billion dollar bank invested in an app that makes reject shop look 5 star.jinxed178960
Old app way better
Bring back the old appdurham70
Amazing upgrade mobile app
Wow well done on the refreshing upgrade that was needed. I think you nailed pretty much, each section has been properly planned and thought out very nicely. Especially the first three sections:
Home - great overview over the account. Quick and easy way to dive into each one. No clutter, very clean UI/UX
Cards - actually packed in a lot of real features, love the swipe left and right between cards. You guys totally nailed it
$ - awesome quick load actions to use most common actions like transfer funds. Love how it pops up as well
As someone that’s been with Westpac since first online banking website and first mobile, I appreciate the long road it’s travelled over the years. Congrats!
The only part that is a little slow is the product and profile sections - where you decided to go for an in app web browser. Why didn’t you just preload the data so it loads instantly instead of waiting for webpage to load. Even if it loads previous visit data right away while it refreshing content.
On a good note - you put in some nice spoilers like Change app icon and other colors. I hope the customers appreciate the time taken to put this together for them. I know how hard it is to do itShow lessSydney Sider
Favourite Payment is gone
The new version has removed the best thing about the Westpac app. If you pay for some service that was two taps and done, with notes and fields all pre-setup.Boadie68
Unusable overseas
This app is atrocious. I’ve been using this overseas for six years and it constantly has server issues and clearly doesn’t account for global usage.Druitt
Update is so bad my first App Store review is for this app
The new version is so terrible and disappointing that my first App Store review will be this.
There was no upgrades, only downgrades.
New update is terrible - I deleted and reinstalled the app because I was operating on the older version which was fine other than being ugly. Thought the newest updated looked interesting and had high hopes seeing how commbank has many features such as being able to track what I’ve spent my money on. Turns out the new version of the app takes way too long to load and sign in (old one was 2 seconds to load and very immediate sign in, new version takes 30 seconds or a whole minute.) I don’t want to wait a long time just to access my card. So disappointing. This might be the breaking point where I move to commbank seeing how great their app is when I’ve been too lazy to move banks. The basic features of westpac now takes way too long, and commbank has more appealing features on top as well.Show lessHg1;53
Clarify this is for Australia
After multiple failed attempts at signing in, I learned this app is for WestPac AUSTRALIA. The WestPac NEW ZEALAND (what I need) is listed as WestPac ONE in the App Store. This is highly confusing. Request that the developers update this app’s name and logo to more clearly identify this is for Australia. Thanks!Show lessmichelle4074
Had less issues before!
I like the new design of the app but there clearly are a lot of things that haven’t been tested before to release the update and I’m surprised those issues still haven’t been fixed. For example when transferring money to someone I can’t put decimals as the “.” Button isn’t active?! This is quite a big issue in my opinion.
Also I have been trying to add a new payee via adding Bsb and account number, it keeps coming up with a pop up saying “sorry we can’t complete this action right now. Try again again later”. It has been the case since the release of the new app, I contacted the customer service and was told to delete and re install the app, nothing has changed... now I have to login on the web browser to do those things so for me there’s no convenience at all in this new app.
Please look into those “small” but very inconvenient issues ASAP. Thank youShow lessJulynka
Developer Response
Hi, thanks for your feedback. We are currently aware of this issue occurring when Language & Region settings are set to a different country. This is currently under investigation. As a workaround, please change the Language & Region settings on your device to Australia if you would like to add payee or make payments with a decimal point. Regards, Tanya.Latest update
Overall, I have no problems with the layout of the app and it’s accessibility to certain features. I love almost all the new aspects of the update, especially the Face ID for login, however since the update the app has taken forever to log into and it often times out. At first I thought it may have just been the Face ID but I changed back to password log in and it still timed out. Unfortunately it’s not really a connectivity issue as I have had this problem at multiple locations, where half the time I have full 4G connection or above average internet speeds. Takes about 5-7 times for it to finally not time out and let me in the app, still takes a long time though. Before the update, logging in was almost instantaneous, no matter where I was, unless I had absolutely awful connection.Show lessAnnoyed player 12837
Developer Response
Hi, thanks for your feedback. Can you please try uninstalling and reinstalling the Westpac app? If the issue still persists, please email us at mobsupport@westpac.com.au and we will be happy to look into this for you. Regards, Tanya.Needs fixing
Can no longer login in with pin since new update. When signing in with password repeatedly tells me it’s wrong.Nacho606
