Leave a Review Westpac
Dumb
Cannot log in as my exisiting password is too long. Basic mistake by the developers.Mousiest23455
Overseas banking
Excellent customer service! The customer rep solved my problem when I called from overseas in a courteous and knowledgeable manner and was fast. He was a good listener and efficiently walked me through the app and, presto, done! Couldn’t be happier!TTB1123
Major flaw not just in app but westpac transaction history period!!!
I find it a major flaw and inconvenience that not only the westpac app but the transaction history in general is super delayed!!!! My transaction history is NEVER accurate! I rang the help line this morning to find out about this error and was told that the correct date of purchase does not show up until the merchant has collected the payment from there end which could be delayed by up to a week...some of my last weeks purchases are showing up on my statement as being made yesterday! It’s confusing annoying and most of all inconvenient tbh! Also, the women from the call centre knew more about my account history than I did because she could see the accurate purchase dates in her computer but I cound not! I’m sorry westpac but this is a major flaw in your system I should be able to access my own information well and truly before you can otherwise why the hell do I pay account service fees??Show lessMissTMcIntyre
Never works!
Can never sign in - constantly having issueslucyblakemallan
Room for improvement
The developers are to be commended for what they have created, and I definitely find this app to be very useful.
However, I would like improved usability in terms if interface and what this app can add value-wise. I would like my expenses presented in graphs to facilitate budgeting and give me a better understanding of my habits. I want to have access to data that is sortable by category (finance, utilities, etc.) and this is a feature that Westpac is sorely behind on. Not only other banks in Australia have already implemented this, but my home bank has had this feature since its inception.
A feature to connect to the wallet / apple payor, and link directly to paypal / other applications that have payment options would keep me from having to input my information in all these separate apps.Show lessWinchesamoose
Very bad exchange rates
I would like to see your exchange rates for the day before I take cash on my ccard. I was shocked at how much your company takes...!
It’s unbelievable.... I will definitely not use the Westpac credit card to get cash overseas again!!!deepsuccess
Touch ID doesn't work.
It used to work when I downloaded the app but now it doesn't let me log in using my fingerprint.
Ps. Called westpac customer service...they wouldn't help and suggested that my phone had a problem. 👎🏻 That's absolutely incorrect as I use Touch ID to unlock my iPhone everyday & even with apps like 1 Password.Show lessCraig Sequira
Crashes at Touch ID prompt
Crashes as soon as you enter your fingerprint. I’ve got no money in this account yet and given that I’m not yet invested in this bank, I’ll probably put my money in an Australian bank with an app that works. This is a huge convenience factor.theoriginalmcsquare
Crashes
Unusabletmodto
So much room for improvement
I am currently with 3 different banks (Commonwealth and ANZ) and Westpac by far has the least user friendly and clunky app.
Commonwealth's app is intuitive and it's user interface is easy to look. The graphics transitions are smooth giving the appearance of a well running app. The app also allows the user to change the order of the bank accounts and displays an overall financial position.
ANZ's app is much the same, with the addition of being able customise an accounts display picture. Once again an easy to look at UI and easy to use.
Westpac's app however is the opposite. The UI is not pleasant to look at, and the transition between pages is slow and disjointed. There is no overall financial position or option to reorder or hide bank accounts. It's frustrating there is no ability to personalise the app to the needs of the user. Also, Westpac's sales technique of displaying current offers (savings accounts, super accounts etc) which are irrelevant to the user with no option to dismiss is just annoying. As one of Australia's 'Big Four' banks, it would be nice to see some of that profit go towards developing a half decent app to benefit it's customers.
If I had the option I would not continue banking with Westpac due to its poor mobile banking and online banking.Show lessWant to work
Developer Response
Hi, thanks for your message. Really sorry to hear that you had a negative experience. I’ll share your feedback with our team. Thanks, Steve.
