Leave a Review Latitude App
Lattitude App is passable, but phone help is NOT
It is very hard to get through on the phone, and on the app you can’t designate which bill you want to cover when you pay - that’s only possible after a long wait, maybe 1 or two hours. And half the time when I have waited to get through on the phone, they’ve told me their system is down, so they couldn’t help me.
Therefore, some of us are relegated to the app instead which is limited compared to talking with a real person on the phone.Show lessLovebinder
Use it wisely
Very happy with the app, quick replacement of new card as mine was damaged. activate online, no phone call required. What would be great if notifications (text) sent for your monthly payments and also notified when you get a fee for account, admin charges which is probably AI, digital accounting, or what ever it is that they hit you with, so all up Notifications for all activity with one’s account, there are a lot of them, there maybe a fee for writing this, along with notification fees 😬Show lessKrazy mikki
Missing options
If you try do thing things in the app (like close account when in credit) it tells you to go back and select the request refund option on the previous screen. However that option is not actually present.
I’ve noticed this a few times with other options. It tells you to go and do x or y within the app but those options are completely missing.Show lessacidnz
Still room for improvement.
While this app has come a long way, there is still a way to go.
It is not that long since I updated the app and just now as I opened the app I was informed of another update but given the opportunity to do so "Later". Selecting this option however indicates otherwise. once the app opens after login I am told "We have lost you" and that there is a problem with my internet connection. And there the app stops.
No other app on my iPad has an internet connection issue at this time and they all work as expected with up to date data. So "Later" appears to be a euphemism for "Now". A forced update. Seriously? It's not that long since I updated - voluntarily - and now another is forced upon me.
Developers need to be more mindful of app users when scheduling and forcing updates.Show lessEliSaysSo
Developer Response
Sorry to hear about your experience with Latitude App. If you're still encountering issues, please get in touch with us via ios-app@latitudefinancial.com with your Latitude ID account so we can give you further assistance. Thank you.Terrible company
The apples to allow you to do everything the website does, so need to long on via a website.
Paying via the app takes days for the money to some of your bank account.
The company is terrible. Latitude breached my data, send me an email at night telling me I had applied for a loan (that I hadn’t), and when I phoned I was on hold for over an hour and a half before they ended the call.
I had to find out via Facebook that they sent emails out in error. This is after I had to replace my drivers licence and put a block on my credit file because they told me someone was applying for credit in my name. And I was the one actively looking for information. They never bothered to tell me.
I asked to lodge a complaint. Several months later no one has even bothered to get in contact with me.Show less12Chrissey
No matter how good an app can be the organisation can be rotten to the core
With the data breach where Latitude handed out credit card details and personal information to criminals you would have thought they would take some corporate responsibility. Trying to close their cards was impossible as there website was always crashing then when the inevitable hack of a card came they did not respond to dispute lodgements for 6 weeks but demanded payment of the hacked amount even though it was the only card transaction.
The overall response from this organisation in relation to the data breach is unprofessional and contemptuous of Customers and although I've not personally used their card for years closing it took around 10 weeks. So yes you can have a good app but the organisation that goes with it has to be responsible so if you are using the app you are using Latitude (lack of) servicesShow lessDaveDee3
Lack of communication
I am the owner/holder of a long term account with Latitude and have not received any correspondence or support from Latitude arising from the recent cyber incident despite a lengthy call by me to your Contact Centre where the girl taking the call could not understand me and I had no idea what she was saying due to her thick accent. I also tried to send an email to your “help” email address which bounced back.
When I commenced my account with you years ago I agreed to give a second card on my account to my partner Silvano Ventura at his address at Kogarah and he received a letter dated 9/6/23 from your company advising him in relation to the cyber incident.
I am the owner of the account and have received nothing from Latitude and I assume as the owner my details have been compromised. I am not happy with the fact I have heard nothing from Latitude and am considering closing my account due to your inefficiency and lack of consideration to your account holders. I await your immediate response. Susan TriboletShow lessTroubled Sue
App issue & Poor support
"As a new user of the Latitude app, I had high hopes for a seamless experience, but unfortunately, I encountered some difficulties. Despite restarting my phone and updating to the latest software version, I kept encountering a persistent 'Please try to check your internet' screen. It was frustrating because I am well-versed in managing my phone's internet connectivity, so that wasn't the issue.
When I reached out to the customer care team for assistance, I was disappointed to find that they were unable to provide specific troubleshooting steps and simply referred to the problem as an unknown issue. On a positive note, I was able to successfully log in through the website, indicating that the issue might be specific to the app.
I tried reaching out to the customer support team via Facebook, but the response time was quite long. Similarly, during phone calls, I noticed that the support team tended to escalate my inquiries if they didn't have an immediate answer.
As a new user, this experience has left me feeling less than satisfied. I hope the Latitude team can improve their customer support responsiveness and provide clearer guidance for troubleshooting technical issues. With these improvements, I believe the app has the potential to deliver a more positive user experience. Thank you."Show lessJaysolanki46
Developer Response
Sorry to hear about your experience with Latitude App. Please get in touch with us via ios-app@latitudefinancial.com with your Latitude ID account so we can give you further assistance. Thank you.Excellent app and service
I have been with Gem Finance for many years it has been an excellent way for me to obtain bigger ticket items at no interest, my statement are easy to understand and the App is another bonus to operate the account with ease.
I am a little concerned about my identity being compromised in the cyber attack and have obtained a new driver’s licence which I am waiting to be contacted regarding reimbursement.Show lessJenifer June
UNABLE TO CREATE ACCOUNT ON THE APP
This is frustrating! I have been trying to create my account so that i can activate my card but it just doesn’t work. I have been trying for so many days and weeks but it always says “Something went wrong “ . I have emailed and placed a query on your website but no help! How am i able to pay you if I don’t see my transaction or statements? How am i able to make payments?
PLEASE PLEASE PLEASE.
I really would appreciate if you could help me work on this APP!Show lessDMA1041995
Developer Response
Sorry for the experience, if you reside in New Zealand, on the first screen please click on “I already have a Latitude ID”, on the next screen, please click on “Forgot password”, enter your email and follow through the flow. If that doesn’t work please follow this link to call our agents to get help with your account registration https://gemfinance.zendesk.com/hc/en-nz/articles/360010403418-Contact-us If you reside in Australia, please use this link https://latitudefs.zendesk.com/hc/en-au/articles/360009263517-Contact-Us
