UNABLE TO CREATE ACCOUNT ON THE APP
This is frustrating! I have been trying to create my account so that i can activate my card but it just doesn’t work. I have been trying for so many days and weeks but it always says “Something went wrong “ . I have emailed and placed a query on your website but no help! How am i able to pay you if I don’t see my transaction or statements? How am i able to make payments?
PLEASE PLEASE PLEASE.
I really would appreciate if you could help me work on this APP!
PLEASE PLEASE PLEASE.
I really would appreciate if you could help me work on this APP!
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Response from developer
Sorry for the experience, if you reside in New Zealand, on the first screen please click on “I already have a Latitude ID”, on the next screen, please click on “Forgot password”, enter your email and follow through the flow. If that doesn’t work please follow this link to call our agents to get help with your account registration https://gemfinance.zendesk.com/hc/en-nz/articles/360010403418-Contact-us If you reside in Australia, please use this link https://latitudefs.zendesk.com/hc/en-au/articles/360009263517-Contact-Us
Amazing App
I love that the app allows you to access everything u need to take control of credit cards and you can even link in other latitude products so it’s all there in one place. I have my latitudepay account linked in with my card in the app and the only thing I’m disappointed in is that you can make payments on your credit card account but not latitudepay account but you are able to see when payments are due and the amounts. I would love to see this change in a future update.
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Great Service
Gem was there when i needed help for something urgent and I select an option for them to give me the amount according to my expenses or income and they gave me much more than i thought which was more than enough to cover what we needed this urgen card for. So thank you Gem 😊
Great app but security is a pain
In order to validate a bank account, you need to have two small deposits deposited into your bank account and then register them back with this app. If you miss your window, you have to call latitude and start the process from scratch. I did it three times! This is arduous.
Every now, and then it won’t use your face or fingerprint to unlock the app you have to go back to your password, if you wrote it down correctly…which once again is a pain.
Every now, and then it won’t use your face or fingerprint to unlock the app you have to go back to your password, if you wrote it down correctly…which once again is a pain.
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Always good to have a backup plan
What a great app to manage your credit card transactions. Quick and easy to do online shopping and hassle free payments. I would recommend GEM VISA to everyone who’s financial responsible
This version has some bugs
I have found that when using the chat function the screen does not resize correctly so you cannot see the send arrow. When moving to live chat the app just drops out and resets to the login screen. This happened twice in a row for me.
Can’t log in! Useless!
Logging in on the app isn’t even hit & miss, I’m lucky if I can log in every 10-15 attempts! Sometimes I have to try a few times a day for up to 3-4 days. I haven’t had any problems with apps (so far) except this! I’ve tried 3 times this morning, 4 times yesterday and a few times the day before! Why? Apple refer me to the developer, which is what I expected to hear, so here I am 2+yrs since getting this app and having the same problem it’s always had. This is only my second review and I’m wondering why I haven’t reviewed this a long time ago but after putting up with your useless call centre staff and attempting to log in to check transactions and pay YOU money, leaving a review seems the only option you’ve left me.
Face recognition (when the app finally gets me there) looks like it’s going to work but after a few seconds takes me to a log in page, which does nothing but makes the app look like it’s doing something, but opens the log in page again. So I click face recognition and it does the same thing!
Considering you’re a financial institution, I’d have thought you would be aware of this issue, as it’s never changed in 2yrs. Reading some of the other reviews, I’ve had the same and similar issues as theirs but my main gripe with this app is I CANT LOG IN!! Please, consider paying someone to use this app like a customer, make a list of all the issues (if they can even log in) and fix them so the app actually works.
Face recognition (when the app finally gets me there) looks like it’s going to work but after a few seconds takes me to a log in page, which does nothing but makes the app look like it’s doing something, but opens the log in page again. So I click face recognition and it does the same thing!
Considering you’re a financial institution, I’d have thought you would be aware of this issue, as it’s never changed in 2yrs. Reading some of the other reviews, I’ve had the same and similar issues as theirs but my main gripe with this app is I CANT LOG IN!! Please, consider paying someone to use this app like a customer, make a list of all the issues (if they can even log in) and fix them so the app actually works.
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Response from developer
Sorry to hear about your experience with Latitude App. Please get in touch with us via ios-app@latitudefinancial.com with your Latitude ID account so we can give you further assistance. Thank you.
Unable to make additional payments
App is good for checking status of each individual internet free account but doesn’t have any features to be able to pay additional money onto chosen internet free account which is pretty useless compared to other financial apps out there. Instead you have to ring call centre EACH WEEK if you want to make an additional payment so they can register which transaction you want the money added too. Find this is way behind in features if you want to pay money so renders it useless unless you want to view balances. Seriously needs an upgrade as I have the latest version 1.81 and it’s very basic.
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A much improved update to the old method… 😀😉👍
This app, when fully working, is great to use as well as easement to do several things for your card in a flash, whether it be disable it, change the pin for security or even order a new card or card number. During these tough times today, it’s great to have up to 2 years interest free on things when needed and be able to pay it off at your comfort. You’re also able to make extra repayments whenever the time suits you now, unlike the old method, which was literally a once a week payment. You can also choose which transaction you which to apply each payment to, I.E. if you wish to pay something down/off, go for it!!! 😀👍😎
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Good service all Around
I’ve had Gem visa for many years now and recently got another personal loan. So far my experience with Gem visa/Latitude had been really awesome. Found customer service very helpful. I had to link my personal loan account to my gem visa app and it was an easy set up. Thank you to all Latitude.
