It’s taking 11 days for my first check to be deposited!
Honestly, I was pretty stoked on this app because I found it through the Profit First book. I deposited my first check by taking a picture of it on Friday evening.
If you tend to take pictures of checks to deposit them into your account. I would stay away from Relay. I’ve had plenty of other bank accounts that will make the funds available within a few hours and then let it pend for a day or two.
Relay on the other hand, currently takes seven business days for a picture of a check to clear. I took the picture on November 8, it is currently November 18 and the check is still pending and I can’t access the money. It’s because I got paid on Friday, so I took the picture that evening. Then it was the weekend, and then some holiday, then it went through another weekend and now it’s still has another day or two of pending. By this point, I could have took a picture of the check through my other bank account and then wire transferred the money to Relay and it would’ve got there quicker.
If they would fix this, then I would put my rating back up to five stars. But 11 days to get a check is ridiculous.
If you tend to take pictures of checks to deposit them into your account. I would stay away from Relay. I’ve had plenty of other bank accounts that will make the funds available within a few hours and then let it pend for a day or two.
Relay on the other hand, currently takes seven business days for a picture of a check to clear. I took the picture on November 8, it is currently November 18 and the check is still pending and I can’t access the money. It’s because I got paid on Friday, so I took the picture that evening. Then it was the weekend, and then some holiday, then it went through another weekend and now it’s still has another day or two of pending. By this point, I could have took a picture of the check through my other bank account and then wire transferred the money to Relay and it would’ve got there quicker.
If they would fix this, then I would put my rating back up to five stars. But 11 days to get a check is ridiculous.
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Unreliable bank, long delays, slow customer support
My business has been around for years with multiple offices and perfect credit. (We did not apply nor receive any credit products from Relay) We opened a new business account with Relay and after a few days of us moving our money and bill payments over they froze our accounts claiming they wanted “more information”. Bounced numerous payments and ACH deposits and took a week to review basic information before releasing our account with “so sorry for the inconvenience!” I should have ran back to a real bank immediately but the promise of cheap business banking was too good. Well, fast forward a few months and we are at it again! Account frozen with no explanation other than “compliance”… bouncing both my merchant payouts from Stripe and my bill payments. They don’t seem to understand the concept of reliable, trustworthy banking. You can’t just freeze accounts on a whim and take days to fix it. Go to a real bank and don’t bother wasting your time with this garbage.
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Flawed policies that does protect customer
I do not want to even get into there bogus policy if you file a dispute by the time the claim is processed, your livelihood would be destroyed!
The main incident that turned me completely off is my using my PIN that I created to withdraw money from my bank account resulting in them freezing my account for almost 24 hours and then gave me a very hard time after I verified it was me who made the transactions . The only reason why they released my money is because I recited the law and how my rights were violated and threatened to file a civil suit with my attorney. Literally after that email was sent , my funds were released in less than 1 hour after they held my money hostage for 24 hours with NO legitimate explain! Totally felt scammed and violated .
Their hours of operation is not convenient at all. Their customer service is terrible when you are complaining about their errors.
It was a nightmare and very embarrassing ! I work too hard for anyone to control my money .
The main incident that turned me completely off is my using my PIN that I created to withdraw money from my bank account resulting in them freezing my account for almost 24 hours and then gave me a very hard time after I verified it was me who made the transactions . The only reason why they released my money is because I recited the law and how my rights were violated and threatened to file a civil suit with my attorney. Literally after that email was sent , my funds were released in less than 1 hour after they held my money hostage for 24 hours with NO legitimate explain! Totally felt scammed and violated .
Their hours of operation is not convenient at all. Their customer service is terrible when you are complaining about their errors.
It was a nightmare and very embarrassing ! I work too hard for anyone to control my money .
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Worst Bank ever if you a small business owner
This is the worst experience I’ve ever had with a bank.. these held my money for over two weeks and still haven’t released my money.. everyday I call them and they tell me it’s a spot check once your account becomes more active we spot check to make sure everything is on the up and up., I been spot check before it never takes two weeks usually it’s just a day., I don’t know if they short on staff or what or they just playing games with my money.. so far my 800 number have been cancelled because I can’t pay my bills my customers are upset because I can’t start the job they paid me for because these people are holding my money. If you a small business owner and every counts go somewhere else I’m just sharing my terrible experience with this bank.,
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Stay Away!
You cannot post lower than 1 stars but Relay doesn't even deserve that. This is a company that needs to be banished from offering banking services or in anyway managing funds of others. We have had numerous false and misleading statements abiout funds we attempted to wire. We were informed that wire was sent and the funds were deducted from our account but they were never received by the receiving bank. After three days of trying to get a response, we finally received an email, no call allowe apparently, that the wire had not been processed yet. Then they go and ask for the same information that we provided when we opened the account. Many emails form them about sorry for the delay but the wire was processed and again, nothing ever arrived.
This is not a company any business should trust with their funds. Stay away! Don't put any funds with Relay you can't afford to lose completely.
This is not a company any business should trust with their funds. Stay away! Don't put any funds with Relay you can't afford to lose completely.
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Still haven’t fixed some bugs
The application not bad, working fine but I still haven’t fixed the bug, when you want to view international wire transfer, the application closes.
Stay Away Profit First Friends!
I opened my account because I saw it was endorsed by Profit First.
I opened my accounts, and did a test transfer of $100. After all of the paperwork I was initially asked to provide when opening my account I was asked to provide more to prove that I owned the account I was transferring from. Ok, a little inconvenience.
I did that and it was successful. I then tried to transfer all money into thier bank which got rejected. I came to find out that the ACH limits are absurdly low. 1000/day 5000/month.
I followed their process to request an increase and was promised a response in 3 business days. It has now been 7 business days and no one can give me an answer other than apologizing and “looking into it”.
As I looked into other’s experiences I found I was not alone. The red flags are going off left and right.
I decided that this was not the bank for me. I went to transfer my money back only to find that they have frozen my account!
This is so ridiculous.
In hindsight I’m glad that all my funds didn’t transfer as I fear I would have lost them as well.
I’m worried for other profit first fans that they may get stuck in a similar situation.
I opened my accounts, and did a test transfer of $100. After all of the paperwork I was initially asked to provide when opening my account I was asked to provide more to prove that I owned the account I was transferring from. Ok, a little inconvenience.
I did that and it was successful. I then tried to transfer all money into thier bank which got rejected. I came to find out that the ACH limits are absurdly low. 1000/day 5000/month.
I followed their process to request an increase and was promised a response in 3 business days. It has now been 7 business days and no one can give me an answer other than apologizing and “looking into it”.
As I looked into other’s experiences I found I was not alone. The red flags are going off left and right.
I decided that this was not the bank for me. I went to transfer my money back only to find that they have frozen my account!
This is so ridiculous.
In hindsight I’m glad that all my funds didn’t transfer as I fear I would have lost them as well.
I’m worried for other profit first fans that they may get stuck in a similar situation.
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Do Not Use This Bank
Stay far far away from this bank! If I could give negative stars I would. With only my second deposit transaction with this bank they have frozen my cards, and account. They have still yet to deposit my money even after submitting a signed copy of the invoice that matches the check. Along with a copy of a photo ID. They are now asking for information that has absolutely nothing to do with banking. Basically trying to force me to start up social media accounts that I do not need just to prove my transaction. BEWARE BEWARE!!!!
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Looking forward to seeing..
I’m sure I’m not the only one to request this but could we please see an update to the system where we have Zelle as a sending payment method. I think having zelle and being able to use it through the app and such would be the icing on the cake. Really would love to see that happen.
Not the Best
The App in general is ok. However there is nowhere in there to see future planned transfers from one account to another. So balancing a checkbook and savings needs to be done manually outside of the App. Making it useless to me. The Help Desk is horrible and usually takes at least a week to even respond and maybe a month to answer your question if they ever answer it. I am looking for a better bank to go with.
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