Disappointing Experience - Poor Communication
⭐️
I had high hopes for Relay Financial, but unfortunately, my experience has been far from satisfactory. Recently, they froze my account without any prior notification, leaving me in a state of confusion and frustration. What's even more disappointing is the complete lack of effective communication from their team. Every representative I spoke to repeated the same unhelpful script and failed to address my concerns.
While I initially liked some of the features Relay offered, the unreliable communication and suspicious behavior have made me rethink my choice. A trustworthy financial service should prioritize transparent and clear communication with its users. In this aspect, Relay has proven to be a letdown.
At this point, I would rather opt for a local, well-known bank that I can rely on, rather than dealing with the uncertainty and inconvenience caused by Relay's actions. It's truly disappointing when a potentially good service falls short due to poor customer support and questionable practices. Proceed with caution if you're considering Relay Financial.
I had high hopes for Relay Financial, but unfortunately, my experience has been far from satisfactory. Recently, they froze my account without any prior notification, leaving me in a state of confusion and frustration. What's even more disappointing is the complete lack of effective communication from their team. Every representative I spoke to repeated the same unhelpful script and failed to address my concerns.
While I initially liked some of the features Relay offered, the unreliable communication and suspicious behavior have made me rethink my choice. A trustworthy financial service should prioritize transparent and clear communication with its users. In this aspect, Relay has proven to be a letdown.
At this point, I would rather opt for a local, well-known bank that I can rely on, rather than dealing with the uncertainty and inconvenience caused by Relay's actions. It's truly disappointing when a potentially good service falls short due to poor customer support and questionable practices. Proceed with caution if you're considering Relay Financial.
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So far so perfect…
This financial service is perfect, for $30 a month you get free wire transfers and the same day ACH, you can have virtual cards and many useful features.
But I have fears as this happens with many good companies they start hiring wrong people for the compliance department and those new people start make appearances of work by getting your accounts frozen, blocked, or asking for some stupid documents to verify transaction even though you ve been the client for a while…
Or they get sold to a big bank…
I hope it won’t happen here because the service is really great!
But I have fears as this happens with many good companies they start hiring wrong people for the compliance department and those new people start make appearances of work by getting your accounts frozen, blocked, or asking for some stupid documents to verify transaction even though you ve been the client for a while…
Or they get sold to a big bank…
I hope it won’t happen here because the service is really great!
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Simple and Easy to use!
Super fast importing for budget purposes and transacting for business.
App & website need improvement for better functionality, neither will allow you to schedule transfers if account balances are less than transfer amount when it’s a future effective transfer. User should more control, people know where their money is, no one is going to willingly incur fees from NSF.
App & website need improvement for better functionality, neither will allow you to schedule transfers if account balances are less than transfer amount when it’s a future effective transfer. User should more control, people know where their money is, no one is going to willingly incur fees from NSF.
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Not a review but a request
Since you don’t offer atms can you please add an atm locator in the app so we can know where one is in our area. I also heard from one of your customer service reps that allpoint plus atm allows cash deposits but regular allpoint atm do not- can that be made distinguishable in the locator as well.
mobile deposits-errors
Too many error codes when submitting deposits.
App can get glitchy when submitting mobile deposits. It will give an error message in the middle of a deposit and then your mind thinks it didn’t capture it, but you lol at the checking account and it’s deposited. Or it will do this but deposit with actually capturing the back side of the check…
Can be a bit frustrating.
App can get glitchy when submitting mobile deposits. It will give an error message in the middle of a deposit and then your mind thinks it didn’t capture it, but you lol at the checking account and it’s deposited. Or it will do this but deposit with actually capturing the back side of the check…
Can be a bit frustrating.
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A bit slow, some additional features would be nice.
The bank itself is a good service. I think the app needs some help, including speeding up the app in general none gets tired of the spinning circles. Also, it would be nice to be able to filter searches so that I can see what all my pending transactions are in a list.
The best for a busy at entrepreneur
Just use it. Forget banks. This is 1000% easier. The ach function alone has saved me dozens of hours and the profit first compatibility is doing more for my business than anything else could.
Low deposit limits
I don’t know how this can be used for business banking. The only way to deposit checks is via the mobile app, and it has a low limit not suitable for business. The product team has to white list each check above the limit which takes over 3 weeks and a lot of back and forth. Outside of that, each check deposit takes 7 days to clear. Not a good business account
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Customer Service Issues
Here has been my experience:
• Took MONTHS to get the account fully open given all the hoops and documentation.
• Once open that had been the end of communication.
• Emails ignored.. for months. Calling requires setting aside 40 minutes waiting. I eventually spoke to an agent on three different occasions, each stating I would get a return call. Not a single return call or email..5 months trying.
Hot mess,
• Took MONTHS to get the account fully open given all the hoops and documentation.
• Once open that had been the end of communication.
• Emails ignored.. for months. Calling requires setting aside 40 minutes waiting. I eventually spoke to an agent on three different occasions, each stating I would get a return call. Not a single return call or email..5 months trying.
Hot mess,
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Not good, why do people like this app
it’s been non stop headaches using this bank. the one prompting this review is the fact that we can’t get them to deposit our check. absolutely ridiculous
