Leave a Review Novo
Welp, it happened to me too!! DO NOT DOWNLOAD THIS APP!!!!!!!
I randomly decided to read the reviews for this app like a few months ago and noticed a lot of people saying their account randomly get frozen and there’s no resolution after that. Unfortunately, after moving thousands of dollars in and out my account for almost 2 years, they froze my account without notice! I didn’t even know about this until I tried to add my card to Stripe and got a decline message that my account was not active. Thank god I didn’t have any money in my account. I contacted support and they said my account is under review and they’ll follow up with me, but could t give me a time frame. I feel so bad for the people that kept money in their account and will probably never get it back. This is a corrupt app and they steal peoples money!!! The communication from customer support is bare minimum so do not depend on them for anything. DO NOT DOWNLOAD THIS APP!!!!!!! DO NOT TRUST THEM WITH YOUR HARD EARNED MONEY!!! And I’m not sure why the developers are responding to reviews and asking for information, as if this is a chat thread and we can respond back to them…c’mon now, this should tell you more than enough. The app is ran by corrupt idiots.Show lessKris Hilton
Developer Response
We're truly sorry to hear about your experience, and we understand how frustrating it can be to encounter such challenges with your account. It's disheartening to learn about the difficulties you faced with reviewing transactions and the subsequent account freeze, as well as the lack of communication from our support team. We understand the urgency of resolving such matters promptly and are committed to ensuring that your banking experience with us is nothing short of exceptional. Could you please provide us with the name associated with your account so we can address your concerns directly and work towards a solution that meets your needs?Not a good bank for small business owners La
If I could give zero stars, I would give it to this bank. I had to rent a vehicle for six months, and the way this bank works is that if you extend, they put your money on hold. When you are charged, they subtract that amount without including the money already on hold, putting you in a negative balance. Even after the merchant has closed the transaction and sent you a receipt, they say it could take up to 30 days before crediting you back the money already on hold. This results in them charging you twice. Therefore, I wouldn't recommend this bank especially if you are a small business owner relying on daily cash flow. It is crucial to use a bank with resources and structure to keep up with transactions or consider switching banks as this situation caused my business severe hardship since we can no longer use this account to renew our essential vehicle.
This is only one of several issues if you retun or never receive a product you purchased. They make you fend for yourself if you need get your money back.Show lessAjayf78
Developer Response
So sorry to hear this! Please confirm the business name associated with the account in order for us to locate your information.Great overall, but needs some improvement
I enjoy novo but have a super helpful recommendation to make. When I swipe my card at a gas station or make a purchase online, the app immediately alerts me that a purchase has been made. Awesome! However, I would like to add a picture of the receipt to the purchase at this same moment. That way I don’t have to keep track of the receipts since they’re already saved into Novo. However, since the purchase isn’t finalized the app throws an error when I take the image to attach it to the purchase. Very annoying. You should be able to attach a file to a purchase before the transfer is finalized, simplifying my workflow as a small business owner when documenting business expenses.Show lessJoe_1029384756
No to Novo
At first I thought Novo would be a good idea. However, that changed when I started experiencing technical issues with things like them locking my account because of very small purchases and the password between the website and the app aren’t syncing, and when I’ve tried the same password I use on their website on the phone and vice versa, after three tries, I get locked out of my account for SIXTY minutes. That is hugely disrupting when I need to access my business account. Other issues are error messages on their site when I try to reset my password—“Something went wrong,” only to then get an email stating that the password has been reset. Then it’ll work in one place (web or app), and then not work on the other. This is so frustrating. I’ve reached out to Support, but at this point, I would not recommend any business owner use Novo if they need reliability.Show lessAppleUserID18
Developer Response
We are so sorry for the trouble here and would love to look into this further. In order to do so, please confirm the business name associated with the account.Beware
Beware I had this account for a week before they told me I had to review a charge for fraud that was the same as all the other transactions I had made knowing I wouldn’t be able to review the transaction because the app glitches which support was aware of when I contacted them and they told me they were working on it but it was a problem on their end but because I couldn’t review the transaction and let them know it was me they took it upon themselves to lock down my entire account and freeze everything I had in it so I have no access to anything I had put in this account and the response I continue to get from support is my account is under review and until they are done reviewing it I can’t do anything with it and they have no idea how long it will take it’s been over a week now I haven’t had access to my money and no help from support other than them telling me I will not have access so long as my account is under review and they can’t say how long it will take because they don’t know. So beware when opening an account and placing your hard earned money in it novo may lock it up and you’ll never get it backShow lessnik.tysen89
Developer Response
So sorry to hear this! Please confirm the business name associated with the account in order for us to locate your information.You will only get frustrated trying to use this bank
I was approved for a business account and attempted to deposit an official bank check from a client. The deposit was rejected “because it appears to be altered.” An official bank check is typed and has no handwriting so I thought this was an error. They gave no explanation just kept resending the same message script “we are sorry but it does not qualify.” I attempted to deposit a second official bank check from another client. This 1 said rejected “for improper endorsement” They wanted me to write mobile deposit to Novo. I write that and attempted again. The check was rejected “because it appears to be altered.” They only speak thru app chat. They give a phone number to call and they call centers says we will respond via the app chat. Their supervisors and managers don’t have the ability to talk on the phone they said so cannot call me back and cannot transfer the call to them. I have wasted 3 weeks with this “bank” and accomplished absolutely no bank business at all! Don’t waste your time. Even CashApp banking is better, they don’t allow check deposits - but neither does NovoShow lessJwflyboi
Developer Response
So sorry to hear this! Please confirm the business name associated with the account in order for us to locate your information.Good until something goes wrong!
I had an overall good experience with the “bank” and used them for about 2 years at this point. However, I have recently notice some charges to my account that I have not recognized, so I reached out to the customer service and was told “We can’t do anything about it because it’s been over 24hours since the charge”. They give you 24 hours to report suspicious activity?!? And I reached arguable within 24 hours!! So I let that slide in June. Comes July- I have a related charge for the same amount- STILL don’t recognize it and can NOT track it (tried going over all my subscriptions, googling the merchant the way it shows up on the bank statement, etc)- they DON’T HELP you with tacking or looking into it. AGAIN I noticed it the NEXT day after it was posted and was told AGAIN ITS BEEN OVER 24 hrs!!!! The ONLY solution from them was “Fill out a form to stop payment from the merchant that only works for 1 month!” And after that they can keep charging you and you BETTER BE ABLE TO CATCH IT WITHIN 24hrs! So I guess, my options are to either be charged for something I didn’t not buy for the rest of my life or move to a different bank (which I am currently doing)! Wow. So disappointed because I really enjoyed the simplicity otherwise! But if you don’t mind that they treat your finances and hard earned cash with a simple “sorry, can’t do anything about it” and you are able to check your bank DAILY and monitor it DAILY- then this might be for you!Show lessJulia2303
Needs a few tweaks
So far, the app experience has been positive. But I’d like to see a few tweaks for future releases.
1. I’d like to be able to save invoices as drafts so that I can include more items to charge as the invoice period extends. I normally do several jobs for clients during the month and send the invoice at the end of the month. Being able to add billable items as they occur and save the invoice as a draft would make the app more usable. Rather than creating and sending the invoice in one motion.
2. I’d like to see Venmo added as a payment option on the invoice since my Novo and Venmo accounts are linked.
3. I’d like a bit more invoice customization. My email address is long and wraps to a second line in the header looking a bit unprofessional. At the top of the page is the logo, name-email-phone and then my address, there needs to be a bit more spacing between these 3 items so long items don’t wrap to a second line
Please discuss these with development team.Show lesssrv64
Horrible experience
I’m a small buisness owner and I really wanted to like novo. As a small buisness that is bootstrapping i was looking forward to this cool new bank that was friendly to small buisness. I noticed an unauthorized transaction on my account and proceeded with the directions on how to move forward with a dispute. In order to place a dispute you have to include proof that you tried to fix the issue with the company that was on the transaction record. I went to the name of the website that the transaction was from and there was no contact information or way to send an email to them. I still moved forward with my dispute via opening a ticket on the novo app. A few weeks later I saw a pop up when logging in to the app recommending I change my password since my log in was found in a data breach. Yet still, I received the email from novo today saying that my dispute was declined and that I would not be receiving the amount that was disputed. I really wanted to like this bank but honestly, I put some of my hard worked money on to only receive a slap in the face and have less than when I opened the account.Show lessEekkkkkk11
Fine until it’s not
I’ve been banking here for about 2 years ever since Azlo shut down.
Onboarding was annoyingly slow and clunky, but once I got through it it was fine. Nothing exciting, just… fine.
Then I had my first set of issues. I attempted a name change, which has been like pulling teeth. Customer service is only available through the app and very slow. Of all of the agencies I’ve changed my name with (DMV, SS/IRS, personal bank, personal & business lenders, passport admin, city clerk, etc) Novo has been by far the most difficult. They’re making it seem like I’m pulling a fast one and assuming someone else’s identity rather than a very standard last name change. Coincidentally, during this time my card stopped working. Customer service was slow to get back to me on that issue as well.
Overall, this bank was just fine (not exceptional in either way) until I needed help, and then it was bad. This isn’t the kind of hassle I need as a small business owner. It’s actually easier for me to switch banks entirely than it is to do something simple like change my last name and fix my debit card.Show lessLexieeeeeMoon
