Leave a Review Novo
Worst experience ever
I cannot recommend enough against using this bank! Seriously, you will regret it. Let’s list some reasons…
- They take several days to fund any transfers.
- Mailing a check online will take around 10-15 days.
- Their online deposit system doesn’t work. Hear me on this!!! They are an ONLINE bank, and their ONLINE deposit doesn’t work! You’re left with only one option - endorse and snail mail in your check. Security be damned.
- They refuse checks that go through a deposit service. We use a physical address mailbox. They offer a check deposit service which would somewhat mitigate the cluster F that is Novo’s dysfunctional deposit system. But no, they won’t accept a check unless it’s endorsed, meaning we can’t even have a business service help us deposit the checks.
- No ability to talk to an actual person other than a help chat.
If you care about being able to do business efficiently, run far far away from this scam of a bank. It’s been a nightmare since the beginning with nonstop issues.Show lessNolank270
Closed account and stole funds
Closed account without warning. Not violating terms. A very large sum of money withdrawn without consent and unable to reach anyone to tell me where it went. Do not bank with novo. Untrustworthy and impossible to speak with anyone. Having to pursue legal action to find information where our money went. Support says they responded but we are blocked from being able to log in. Calling the number on the card results in the rep hanging up on us after they look up our account number. Horrible. Do not do business with them. Fraudulent company.
edit: in response to your response. I’ve been emailing support and calling for a week with no help or communication. Your customer support is an absolute joke. A report has been filed with the federal reserve and investigation started.Show lessNovo is fraudulent.
Worst communication ever. Don’t bother
One of the worst companies for communicating with you. Initially, was offered to pair this with the Wise account but they failed to mention that was actually not an option in my State. So I initially moved to close the account. However, I decided to give it a chance an relocate my business to them; asked them to leave it open and deposited money in there. Then they closed my account and did not return the funds. I tried to reach out to them but they only take email. But they only respond to email in their app. So I would email them the account should not be closed and they would reply in the app that I could now not get into as it was closed. Quite comical really if it wasn’t so sad.
Don’t waste your time and moneyShow lessJezUser
The app is fine the bank is trash
I swiped my card once at a staples, other than that it never left my wallet. Received a fraudulent charge around $50 from an escort service & tried to dispute it, they made the process so difficult. The help chat is just a bot. They said they’d send a new card, I said don’t bother I’m going to be closing the account, and then before I could finish the ridiculous process of disputing, they closed the account “per my request” 🙄. Which means I couldn’t log in but I kept getting emails saying to log in to see the updates they’ve made to the chat. How??? Now they are finally emailing me saying I have to write a freakin letter to dispute this. Not good customer service at all. Never banking with them again.Show lessTalicha J.
Horrible horrible horrible
I spent over six weeks just waiting for my debit card. They finally admitted that their card issuer had made a mistake and never sent an entire batch. When I asked for a new one to be expedited I was told they couldn’t do that because there were too many. When I pressed them finally someone agreed (meanwhile you can ONLY email them). Then they recanted and said, no actually we can’t. Sorry. Then someone finally did. It’s been almost two months and I just got my card. I activated it and tried to use it and NOPE. It doesn’t work. I’m now waiting for someone to “re-set” it on the back end (whatever that means).
In the meantime, all my business accounts are behind, payments have had to be made out of my personal bank accounts, and accounting is going to be a nightmare.
If this doesn’t get solved today I’m out.Show lessKRAinLA
No way to quickly deposit money and overdraft fees!
I signed up for Novo because I thought they would not charge overdraft fees. As a startup money is tight and I wanted that security just in case. But I was wrong. They took forever sending a debit card. The card is useless. It won’t connect with any wallets like Cash App , ApplyPay, or even Stripe for instant transfers. There is literally no way to use this debit card to deposit money. So I was forced to use the only two options to transfer funds into the account which are ACH from a linked account that takes 2-3 days or deposit a check that takes 5-7 days. Recently a paid a contractor via ACH but also made a deposit ACH at the same time. And of course. The debit came out first. Because the deposit had not been credited by Novo it was returned and I got charged a $27 fee! What is the point of this when I could just bank with Chase. Azlo was so much better. Novo needs to offer something better than traditional banks or what actually is the point!?!?Show less357)?;6$
Developer Response
Hi there, happy to help clarify! We do charge an insufficient funds fee- though this is our only fee. We're happy to help connect your card to Apple Pay or Stripe if you reach out to our support team! We also recommend making sure you have the funds to cover a transaction before initiating it to avoid a fee. We hope you'll reach out if we can help with anything else!So hard to contact
I guess this bank is fine if you have no issues, but as soon as you do, it’s impossible to get help. I’ve been trying to get hold of a payment from a UK customer that mysteriously “got lost” in transit since October of last year. The customer has worked diligently with me to figure out where the money got stuck, so all that Novo needs to do is follow the trail I have given them... but they won’t. I’ve probably talked to five different people at this point. Nobody follows up. I leave a voicemail and then get a survey to review a customer representative who never even called me. At this point, I call, get an automated message that no support agents are available, and that’s it. I’m really at the end of my rope. I rely on these payments, especially in the middle of a pandemic. At this point, I want to change banks, but I don’t feel like I can until I get this payment sorted. Really upsetting.Show lesstheseiplace
App needs to be fixed
I want to give Novo 5 stars soo bad because I like every thing that they offer and the built in features that it has, especially the Shopify connection. However, when logging into the app, it often freezes on the load screen and I have to force close the app several times before it starts working. Yes, I can view my account online just fine but it’s 2021, who uses the web when you’re supposed to have a streamlined app? Also, they said that the novo bank connects to PayPal, unfortunately I have not been able to get my accounts linked by either using my account numbers or a debit card. This is very important to me as a large portion of my sales are processed through PayPal and as of now, I have no way of transferring those funds to Novo. I came here from Azlo business bank, and let’s just say if they didn’t close, I wouldn’t have changed a thing. Everything about Azlo worked and integrated flawlessly...Show lessCheybug93
Developer Response
Hey there, we're sorry to hear this! We will make sure to get this to our team so that this issue gets resolved as soon as possible.AVOID NOVO!!!
I requested a refund on an online purchase order that was never mailed to me by an online store. LINZI in customer service responded back to me saying there was nothing they could do and that I would have to get in contact with the store owner to get a refund. Fine. No problem. Days later next thing I know my CARD is all of a sudden being DECLINED at the Gas Station and basically everywhere. I contacted NOVO again to find out what’s going on. MADELINE responds back telling me that my Card “was REPORTED STOLEN and they have mailed me a New one”. I NEVER ONCE SAID OR REPORTED THAT MY CARD WAS STOLEN!!! They can see that in the Message History with LINZI!!! Now NO ONE has responded back to my messages asking WHY or WHATS GOING ON??? This is INSANE!!! I literally have NO ACCESS TO MY MONEY and Customer Service is ignoring the FACT that THEY MESSED UP!!! AVOID NOVO and stick to a place that actually LISTENS to their Customers!!!!!Show lessAguaLunaSol
Not a bank or a financial institution..just another app company
So if you think you are banking YOU ARE NOT!
It’s a software company partnering with middlesex federal savings bank so it’s just a facade of the bank that doesn’t have or wants to do the techie stuff but gets to take all the benefits of chipping in is banking might..that’s all. If you have a real person banking problems forget it they are clueless. And when you dare to ask you will see how they question you as if you should know everything and they are obliging you with a support agent. It’s sad to see such a great interface with such a poor behind the scenes. My direct deposit failed and they had no clue why..this is not my first rodeo with such app developers trying to make it big in financial space with banking. Another app company that started as Simple did transaction frauds and sold the company to someone else and I was left with a missing $100 from them and never heard back Poof !! So I have decided to close this business account after mere one week of experience with them. It’s a shame !
I need to find a brick and mortar bank for serious banking because in a world of laws and accountability..I can’t allow to be taken rise of and be someone’s Beta tester. I need a bank connected with people problems not an App trying to be the next big thing.Show lessSunny270
Developer Response
Hi there, we appreciate you bringing up these issues with our app and others. We are working hard to make sure all of our users feel heard and supported, and we will make sure to take this feedback into consideration. Please feel free to reach out to support@banknovo for any additional help you may need.
